3 Replies Latest reply on Apr 7, 2017 12:26 PM by VirExprt

    vRO error : Unable to authenticate with OAuthToken! The token is expired.

    tchristin Novice

      Hi,

       

      Following upgrade (7.0.1 -> 7.2.0) of vRA HA stack (1 primary & 1 secondary) with embedded vRO instance I'm meeting some troubles about this error message :

      Unable to authenticate with OAuthToken! The token is expired.

      It seems to be a problem on the master instance of vRO that is not able to use/call the 'OAuthTokenLifetimeService' that can renew tokens.

       

      Maybe this service crashed ?

       

      The main problem I'm seeing is that external actions using authentication against vRA host can't work during provisioning request.

      But I suspect a lot of errors occuring in some scheduled workflows.

       

      I changed the cluster master, and the problem moved to the new primary...

      So I suspect that the 'OAuthTokenLifetimeService' only runs on the primary node and fails after some time.

       

      From this moment now, I met the issue 2 times : one time on each primary node.

      But I'm afraid to see the problem coming back soon.

       

      Could someone give me some help ?

       

      Thanks,

       

      Tim.