VMware Cloud Community
RenanRoldao
Contributor
Contributor

Failed to install VmWare Tools in Windows Server 2008 Enterprise

Hello, good afternoon.


When i try to install VmWare Tools on the server, the following fault occurs:

erro_vmware.jpg

How to repare the problem?

Reply
0 Kudos
7 Replies
rcporto
Leadership
Leadership

Can you provide us additional information about which VMware product and version you're running? Check if the following VMware KB article helps: Installing VMware Tools fails with the error: Setup cannot continue. The Microsoft Runtime DLL insta...

---

Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto
Reply
0 Kudos
iamamit
Enthusiast
Enthusiast

Hello, Looks like VMware tool is corrupted or the directories related to VMware tool are not behaving well.

I have been resolving most of the VMware tool installation errors by following below KBs. Try the first KB first, it should work..

http://www.techiessphere.com/2016/01/unable-to-un-installremove-corrupted.html

http://www.techiessphere.com/2017/01/vmware-tool-installation-error-2203.html

Thanks,

Amit

Reply
0 Kudos
RenanRoldao
Contributor
Contributor

Hello,

My vSphere Client running version 6.0.

The server with fail to install vmware tools running Windows Server 2008 Enterprise.

The above tutorial did not help me.

Reply
0 Kudos
RenanRoldao
Contributor
Contributor

Hello,

Thanks for the answer!

The information on these sites did not help, you can see a bit more of the error that I am facing.

pastedImage_2.png

Reply
0 Kudos
iamamit
Enthusiast
Enthusiast

Hello, Thanks for the detailed info.. the exactly similar error has been fixed in following KB on VMware community.. 

Error Details:

Event ID 11935 Source Msinstaller

Product Microsoft Visuall C++ 2008 redistributable - x86 9.0.30729.4148 -- Error 1935

Solution that worked for this error..

https://communities.vmware.com/thread/467151?start=0&tstart=0

Alternatively, you can give a try on following VMware KBs:

Installing VMware Tools fails with the error: Setup cannot continue. The Microsoft Runtime DLL insta...

Installing VMware Tools on a Windows virtual machine fails with the error: The Microsoft Runtime DLL...

Thanks,

Amit

Reply
0 Kudos
M_Restaino
Contributor
Contributor

I encountered this same issue on a VM I converted and it was fixed via a chkdsk.

VM was a Windows 2008 R2 x64 that was converted from a Hyper-V environment.

Received same error as OP

I checked all the KB articles and had no success. Temp directories existed, no calls in the registry to another drive letter, common files directories were OK and a few other things I read left me empty handed.

The fix for me was to attach the disk to another VM and run a chkdsk against it. Chkdsk found a bunch of errors and corrected them. This was the only way I could get a chkdsk to run successfully, otherwise it errored out even if I tried it at startup. Afterwards I powered on the VM and VMware tools installed with no issue.

This is the only event I found that others haven't mentioned, not sure if it is the correct identifier or not but it took place at the time of my final synchronization. pastedImage_5.png

Reply
0 Kudos