If enable H.264, mouse doesn't work any more

[jianwu3]

Hi,

I am using Horizon Client 4.2 and Horizon View 7.0.3 on ubuntu 16.04 64 bit desktop OS.

after login a desktop through BLAST protocol with H.264 enabled. At first, mouse would  move well, but after 2 or 3 seconds, the mouse doesn't response well: it is very slow to move, and no response for mouse clicking.

the log shows many lines of:

"rmksContainer(24778): _xgeWireToEvent: Unknow extension 148, this should never happen."

After surfed the internet, I installed libxext 1.3.3.

after login the desktop, the mouse still doesn't response well.

the log shows:

"

vmware-view 12873| Sending echo-rq to tunnel server

vmware-view 12873| [Trace] SEND-MSG(id=58,  ack=56, msgid=echo-rq, length=23): %1%now=L:1487883246367|

vmware-view 12873| Tunnel sends package with size: 75.

vmware-view 12873| Tunnel sends package with size: 0, break out.

vmware-view 12873| CdkSocket_Sending, wrote:117 bytes to fd:16d

vmware-view 12873| Receiving echo-rq from tunnel server

vmware-view 12873| RECV-MSG(id=58, ack=56, msgid=echo-rq, length=23): %1%now=L:1487883246367|

"

Thanks.

[ArnoM]

Check:  https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=10084...

Maybe point 6 is worth looking in to.

[txiong]

Hi, please use Horizon client 4.3 to re-try, which is officially supported by LinuxVDI 7.0.3.

If the issue still occurs, please collect both client and agent logs to me:

1. Agent: run: sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh

2. Client: from client UI (Help -> About) collect the DCT bundle