4 Replies Latest reply on Nov 13, 2018 5:36 PM by ECarvan

    [500] SSO error: Cannot connect to the VMware Component Manager

    Adam231 Lurker

      Hi,

       

      Hopefully someone might be able to point me in the right direction here, I'm a bit out of my depth....

       

      I have a LAB setup of 3x ESXi hosts, on one of which vcenter is installed.

       

      All the ESXi hosts were added and everything was working very well. I needed to change the IP addressing of the network the three ESXi/vcenter hosts were on. Initially there was no problem, moved form 192.168.1.x/24 to 192.168.100.x/24. Again, initially everything seemed ok.

       

      I think the problem I am now getting, which is when trying to access vsphere web client I get '[500] SSO error: Cannot connect to the VMware Component Manager', started after the VM hosting vcenter rebooted, though I can't be certain of this.

       

      I've seen posts suggesting a requirement for entries in the hosts file of the vcenter server if forward/reverse DNS isnt working, but it is. I came across another post suggesting to reset the certificates using the certificate-manager.bat command, which I've tried but with no luck error stays the same after services/server reboot.

       

      I pulled the vsphere-client-virgo.log but the only thing I could see in it was an entry of: failed: Connection refused: connect

       

      In case it helps I've pasted the section below;

       

       

      [2017-02-15T14:16:25.874Z] [INFO ] Timer-0                      com.vmware.vise.util.debug.SystemUsageMonitor                    Summary: heap = 269.95 MB, threads = 87

      Heap    : init = 134217728(131072K) used = 283060008(276425K) committed = 376438784(367616K) max = 557842432(544768K)

      non-Heap : init = 2555904(2496K) used = 189541640(185099K) committed = 210223104(205296K) max = -1(-1K)

      No of loaded classes: 22227

      Live Thread Count(w/o the live daemon threads): 6

      Peak Thread Count: 90

      Daemon Thread Count: 81

       

      Tomcat Request-Processing Threads Count: 20

      Blocked threads: 0

      Waiting threads: 80

      Threads blocked in Data Service: 0

      Threads waiting in Data Service: 0

      Threads blocked in Logback: 0

      Threads waiting in Logback: 0

      [2017-02-15T14:21:25.911Z] [INFO ] Timer-0                      com.vmware.vise.util.debug.SystemUsageMonitor                    Summary: heap = 289.84 MB, threads = 87

      Heap    : init = 134217728(131072K) used = 303914664(296791K) committed = 376438784(367616K) max = 557842432(544768K)

      non-Heap : init = 2555904(2496K) used = 189541640(185099K) committed = 210223104(205296K) max = -1(-1K)

      No of loaded classes: 22227

      Live Thread Count(w/o the live daemon threads): 6

      Peak Thread Count: 90

      Daemon Thread Count: 81

       

      Tomcat Request-Processing Threads Count: 20

      Blocked threads: 0

      Waiting threads: 80

      Threads blocked in Data Service: 0

      Threads waiting in Data Service: 0

      Threads blocked in Logback: 0

      Threads waiting in Logback: 0

      [2017-02-15T14:23:34.228Z] [INFO ] http-bio-9443-exec-2        70000007 100002 ###### com.vmware.vise.util.i18n.I18nFilter                              The preferred locale for session 100002 is set to: en_US

      [2017-02-15T14:23:34.250Z] [INFO ] http-bio-9443-exec-2        70000007 100002 ###### com.vmware.vise.vim.security.sso.impl.SsoCmLocatorImpl            Fetching SSO endpoints from CM

      [2017-02-15T14:23:34.266Z] [INFO ] http-bio-9443-exec-2        70000007 100002 ###### com.vmware.vise.vim.cm.impl.ComponentManagerServiceImpl          Creating a CMServiceHolder for URI https://myserver.mydomain.local/cm/sdk?hostid=5d6bdf00-db61-11e6-9a06-000c299e8cce

      [2017-02-15T14:23:36.295Z] [INFO ] http-bio-9443-exec-2        70000007 100002 ###### com.vmware.vise.vim.cm.impl.ComponentManagerServiceImpl          Retry won't be attempted for CM https://myserver.mydomain.local/cm/sdk?hostid=5d6bdf00-db61-11e6-9a06-000c299e8cce for error: com.vmware.vim.vmomi.client.exception.ConnectionException - org.apache.http.conn.HttpHostConnectException: Connect to myserver.mydomain.local:443 [myserver.mydomain.local/192.168.x.x, myserver.mydomain.local/fe80:0:0:0:4858:3366:c0:39df%8] failed: Connection refused: connect

      [2017-02-15T14:23:36.300Z] [ERROR] http-bio-9443-exec-2        70000007 100002 ###### com.vmware.vise.vim.cm.impl.ComponentManagerServiceImpl          Error when creating component manager service: https://myserver.mydomain.local/cm/sdk?hostid=5d6bdf00-db61-11e6-9a06-000c299e8cce com.vmware.vim.vmomi.client.exception.ConnectionException: org.apache.http.conn.HttpHostConnectException: Connect to myserver.mydomain.local:443 [myserver.mydomain.local/192.168.x.x, myserver.mydomain.local/fe80:0:0:0:4858:3366:c0:39df%8] failed: Connection refused: connect

       

       

      Any help would be greatly appreciated!