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genseb
Contributor
Contributor

All VMs grayed out/inaccessible on VMware ESXi 6.0.0 - reboot required

Hi,

We encounter an error with one of our VMware ESXi (6.0.0) since few weeks.

Sometimes (it happened twice in 2 weeks), all VMs become innaccessible.

When we connect to the ESX using vsphere client, we notice that all VMs are grayed out.

When we try to access datastore by Configuration --> Storage, the window freeze on loading status.

The only way to "solve" this issue, was to reboot the ESXi server  (not so good with production VMs on it...).

Our first idea was that the issue was caused by storage.

We've run RAID tests with the provider which hosts our server and everything seems to be OK.

The provider told us that it should be a software issue.


In vmkernel.log, we find a lot of messages as the following:

2016-12-27T08:28:36.242Z cpu2:35530)NMP: nmp_ThrottleLogForDevice:3178: Cmd 0x1a (0x439dc0b0c0c0, 0) to dev "naa.600605b00a093f001d12d2537f796f0f" on path "vmhba2:C2:T0:L0" Failed: H:0x0 D:0x2 P:0x0 Valid sense data: 0x5 0x24 0x0. Act:NONE

2016-12-27T08:28:36.263Z cpu3:35494)ScsiDeviceIO: 2646: Cmd(0x439dc0b0c0c0) 0x1a, CmdSN 0x1902 from world 0 to dev "naa.600605b00a093f001d12d2537f796f0f" failed H:0x0 D:0x2 P:0x0 Valid sense data: 0x5 0x24 0x0.

2016-12-27T08:29:28.129Z cpu7:33190)NMP: nmp_ResetDeviceLogThrottling:3345: last error status from device naa.600605b00a093f001d12d2537f796f0f repeated 6 times

Thanks for your help.

genseb.

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