Mouse cursor problems in horizon

[eddilimp]

Hi all,

we have installed horizon 7 at two sites with linked clones. Windows 7 32bit is installed.  At one site several users have a Problem with the mouse Cursor. sometimes the mouse cursor stays the loading circle, or the mouse with loading circle or any other mouse Cursor. Only a reboot of the VM helps. The users connect with a Zero Client from dell wyse Modell p20 using PCoIP. Firmware is 5.3.0, horizon is on Version 7.0.2

At the other site everything works fine. where should I start with searching for the error?

[eddilimp]

I found out something more. The user reported that he doesn't see the hourglass next to the mouse Cursor when SAP is loading for example. But when I look on the virtual Desktop with damewar I can see the hourglass. How can I solve this?

[Cdog8251]

I am having a similar issue. Ever since loading the 7.0.2 agent I have several machines that the mouse turns to an hour glass.  The system performance doesn't seems to be an issue.  It is just annoying for the user.

I have users that are still using the 6.1.1agent and they aren't having issues. I have an open case with VMware.  I would ask that you also open a case with them if you haven't already.  I believe this is an issue with the 7.0.2 agent.

If I find any answers I will send you an update.

[eddilimp]

I opened a case at VMware and also teradici. VMware sent me a guide for optimizing the PCoIP protocoll over WAN and also asked me if the problem exist when using RDP. But that I can't answer because my users only connect with the P25 and are using PCoIP. And what does it help when there is no Problem with RDP? I Need a solution for PCoIP.

[CraigD]

We're having similar problems.  All our users connect using the Horizon client from Windows PCs.  Right now my cursor is the cursor you'd get if you were resizing a column's width in Excel (see below).  It was working properly and changing appropriately earlier, but at some point is "froze" in this condition.  It is no longer changing appropriately (hourglass, resize, arrow, etc.).  I have found that I can disconnect my Horizon client and then reconnect (without restarting my VM) and the mouse will work properly again (for a while).  I have not yet identified a trigger.  I would appreciate it if anyone could share a resolution, workaround, or fix.

[dwjohnson]

I have users with view agents of 7.0.2 and 7.0.3 and the mouse changes to the circle in both.  All of our users are linked clones with persistent disk in the same pool in Windows 7 x64.  This began after upgrading to Horizon 7.  I have checked and this is not a resource issue either on the VM or the host server. It doesn't happen to everyone but it happened with both agents.  I am going to install 7.0.1 on one that it has happened to the most and see if it makes a difference.  I'll report back if I have success.

[eddilimp]

Last week I updated our horizon Installation to Version 7.2 and today a user reported again the issue with the hour glass. VMware told me the issue will be fixed in Version 7.1.1, but it doesn't look like the Problem is fixed. Today I also noticed that the issue happened with the horizon Client and not only with the P25 Dell Wyse Zero Clients. We use PCoIP.

I opned a call today at VMware and sent the logs to Analyse. Let's wait...

[HendricksDave]

Did you ever resolve this? We started experiencing this with our users when we moved to 7.0.3 in addition to USB pass-through taking a minute or more to make a flash drive available to a user.

[eddilimp]

Yes, in Version 7.3.1 it is fixed.

[deep84]

Is there a fix to this other than upgrading to the latest version of Horizon.

We are currently on 7.2.

[jrodsguitar]

We also experienced the issue in 7.2

[deep84]

We tried updating just the agent on the desktops to 7.4 but that didn't work.....

[ksliger_pnfp]

I commonly see this issue when there is an issue with the display driver either on the host device or the VDI desktop. I have especially seen this when there is another application that uses a mirror driver under the display adapters. Check device manager and make sure there are no mirror drivers or anything else under display adapters other than what should be there. If anything else is there remove it and see if the issue goes away. Mirror drivers are not compatible with VDI desktops and will definitely cause issues. I have seen many weird issues with the dameware mirror driver and shoretell mirror driver.

[deep84]

When I look under display adapters it only shows "VMware SVGA 3D".

Thanks for the info.

[ksliger_pnfp]

OK thats good, what about the device you are connecting from?

[deep184]

We downgraded the display drivers on the parent image and it seems to have resolved the issue. VMware Tools 10.1.10 installs VMware SVGA driver version 8.15.1.60. Instead of downgrading the tools we just downgraded the video drivers to 8.15.1.50. Additional testing still needs to be completed but if anyone knows of any issues that could occur as a result of this please let me know.

thanks

[Jeroen235]

Hello,

I can confirm it has something to to with the SVGA driver as using a vGPU this issue does not occur.

I've just downgraded the SVGA driver to 8.151.1.50 (vmware tools 10.1.7) while 10.1.10 is installed.
The vmware Agent i'm using is 7.4

I will post my findings.

[BenFB]

Give this a try.

For PCOIP/BLAST protocol, update the following in the View agent machine.

- Go to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware SVGA DevTap

- Create a DWORD with name WDDMDevAPIversion and set it to 1.

- Create key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap

- Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap

- Create a DWORD with name WDDMDevAPIversion and set it to 1.

Read from this post on Re: Windows 10: Fall Creators Build 1709 Experiences

[GBE747]

Hi there,

How did you manage to downgrade ONLY the SVGA Driver ? As you install the 7.4.0 Agent, it installs the 8.15.1.60 driver that has the issue.

KR

[deep84]

Hey,

Logged into the parent image went into he Device Manger.

1. Expand Display Adapters

2.. Right click VMware SVGA 3D and select Update Driver Software

3. Select Browse my computer for driver software

5. Select Let me pick from a list.....

6. Select Have Disk and browsed to the drivers I had copied over from a desktop that had the older agent and drivers.

Thanks