Solved: Player crashes on load with u16.04

LovesTha · ‎06-23-2016

Hi,

I've upgraded two of our desktops to Ubuntu 16.04 and I can't get VMWare Workstation Player 12.1.1 to run.

Running it in a console I get the following output:

⟫ vmplayer

Gtk-Message: Failed to load module "atk-bridge": /usr/lib/x86_64-linux-gnu/libatspi.so.0: undefined symbol: g_type_class_adjust_private_offset

Gtk-Message: Failed to load module "unity-gtk-module": libunity-gtk-module.so: cannot open shared object file: No such file or directory

(vmware-modconfig:28655): Gtk-WARNING **: Unable to locate theme engine in module_path: "murrine",

Gtk-Message: Failed to load module "canberra-gtk-module": libcanberra-gtk-module.so: cannot open shared object file: No such file or directory

Gtk-Message: Failed to load module "atk-bridge": /usr/lib/x86_64-linux-gnu/libatspi.so.0: undefined symbol: g_type_class_adjust_private_offset

Gtk-Message: Failed to load module "unity-gtk-module": libunity-gtk-module.so: cannot open shared object file: No such file or directory

(vmplayer:28650): Gtk-WARNING **: Unable to locate theme engine in module_path: "murrine",

Gtk-Message: Failed to load module "canberra-gtk-module": libcanberra-gtk-module.so: cannot open shared object file: No such file or directory

I/O warning : failed to load external entity "/etc/vmware/hostd/proxy.xml"

Unexpected signal: 11.

VMware Player Error:

VMware Player unrecoverable error: (vmplayer)

Unexpected signal: 11.

A log file is available in "/tmp/vmware-gareth/vmware-vmplayer-28650.log".

You can request support.

To collect data to submit to VMware technical support, run "vm-support".

We will respond on the basis of your support entitlement.

I've attached the referenced log. Is there any indication in these logs of what is needed to fix things?

LovesTha · ‎07-14-2016

"Fixing" my other box log:

apt-get update

apt-get dist-upgrade

Replace graphics card as computer wouldn't boot any more

apt-get purge nvidia* as X login crashed

No improvement to vmplayer

dpkg -i kernel-4.5.7

vmplayer is fixed.

Summary 4.5.4 kernel is bad, 4.5.7 kernel is good.

View solution in original post

LovesTha · ‎06-26-2016

Any ideas?

wila · ‎07-01-2016

Hi,

The theme engine errors are a red herring, expected and non harmful.

The crash in on VMware player trying to download vmware tools.

You might want to check that no proxy server settings have been set in VMware Player settings.

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

LovesTha · ‎07-03-2016

Thank you. Not that I've solved it yet but I'm hoping it leads somewhere.

I don't think I've ever set a proxy ever. Maybe once or twice back in uni.

Is there any other plausible contenders for causing the DL to fail? Maybe a missing tool, wrong folder permissions, etc?

Is there an easy way to disable the attempted download? I can't do it any GUI way as I never get access to a GUI.

wila · ‎07-04-2016

Hi,

Oh you're not even getting to the GUI?

Try the solution on this post, it might help.

Re: Workstation 11 on Ubuntu 16.04 - Startup ends in Loop on Signal 11

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

LovesTha · ‎07-04-2016

Doesn't appear to change the status at all:

> export LD_LIBRARY_PATH=/usr/lib/vmware/lib/libglibmm-2.4.so.1/:$LD_LIBRARY_PATH

> vmplayer

Gtk-Message: Failed to load module "atk-bridge": /usr/lib/x86_64-linux-gnu/libatspi.so.0: undefined symbol: g_type_class_adjust_private_offset

Gtk-Message: Failed to load module "unity-gtk-module": libunity-gtk-module.so: cannot open shared object file: No such file or directory

(vmware-modconfig:26657): Gtk-WARNING **: Unable to locate theme engine in module_path: "murrine",

Gtk-Message: Failed to load module "canberra-gtk-module": libcanberra-gtk-module.so: cannot open shared object file: No such file or directory

Gtk-Message: Failed to load module "atk-bridge": /usr/lib/x86_64-linux-gnu/libatspi.so.0: undefined symbol: g_type_class_adjust_private_offset

Gtk-Message: Failed to load module "unity-gtk-module": libunity-gtk-module.so: cannot open shared object file: No such file or directory

(vmplayer:26644): Gtk-WARNING **: Unable to locate theme engine in module_path: "murrine",

Gtk-Message: Failed to load module "canberra-gtk-module": libcanberra-gtk-module.so: cannot open shared object file: No such file or directory

Unexpected signal: 11.

VMware Player Error:

VMware Player unrecoverable error: (vmplayer)

Unexpected signal: 11.

A log file is available in "/tmp/vmware-gareth/vmware-vmplayer-26644.log".

You can request support.

To collect data to submit to VMware technical support, run "vm-support".

We will respond on the basis of your support entitlement.

wila · ‎07-05-2016

Hi,

Ok, let's see what happens if we try to get rid of the libcanberra issue.

Try to run:

sudo apt-get update

sudo apt-get install libcanberra-gtk3-module

Then try the previous command from the other thread again.

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

LovesTha · ‎07-05-2016

libcanberra-gtk3-module is all ready the newest version.....

I think I had attempted to get rid of those warnings some previous time (just to be less annoying when occasionally running from the console).

LovesTha · ‎07-13-2016

Any more ideas on things to try and attempt to fix this?

wila · ‎07-14-2016

Hi,

Not without testing, I'm installing a Ubuntu 16.04 system down here atm and will report back if I can reproduce your issue.

Note however that "I'm just somebody trying to help out" and not affiliated with or working for VMware, so it might be a bit before I come back as I have real work to do as well.

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

wila · ‎07-14-2016

Hi,

I installed a fresh Ubuntu 16.04 (x64), completely updated that, download and installed latest vmware player and that worked out of the box.

Then I updated the kernel to the latest, rebooted Ubuntu 16.04, ran VMware Player again and -after it recompiled the kernel modules- it did bring up the user interface again as expected.

I do see the same warning messages as you, but not a "signal 11" error.

The GUI works.

What do you see for ldd on vmware player?

Eg. I get this (ran as root):

# ldd /usr/lib/vmware/bin/vmplayer 
    linux-vdso.so.1 =>  (0x00007ffdfd2d5000)
    libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f273077e000)
    libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f2730561000)
    libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f2730346000)
    libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f2730130000)
    libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f272fd67000)
    /lib64/ld-linux-x86-64.so.2 (0x0000555c04e96000)

What is the output of the cpu info?

(cat /proc/cpuinfo )

You might also want to try to run an strace

As a normal user just run:

strace vmplayer

It's noisy, but it might give more insight in where the player crashes.

Also, not quite sure if you've done what I would have done in your case, -- reinstall.

But have you tried to uninstall vmware player and re-install vmware player (with a reboot inbetween, although that should not be needed)

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

LovesTha · ‎07-14-2016

Thank you for the above and beyond help. What is going to be a bit frustrating is that today everything appears to be working perfectly. Doing the strace vmplayer it ran perfectly, did the gui kernel module update and then finished loading the gui. My Windows 7 VM just ran it's updates and then I shut it down cleanly

So I know that the following kernel is happy:

Linux gareth-linux 4.5.7-040507-generic #201606100436 SMP Fri Jun 10 08:38:43 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

What I don't know is which of the many various updates I've done since last attempting to run it fixed things.....

I was previously running a 4.5.4 kernel, but I had seen the same issue on another machine with 16.04 in the office. Hah ha! I can narrow it down a little by updating that pc without updating the kernel and see if that fixes it then see if the kernel fixes it

Plan is underway.

wila · ‎07-14-2016

It is always good to know what causes a certain problem in order to be able to prevent it, but .... even if it "just starts working" is good too.

It's a lot better then banging your head against the wall, so I'm glad to hear that at least one of your system works again.

Of course I'm still interested in hearing your findings with the other machine, so keep us posted.

--

Wil

| Author of Vimalin. The virtual machine Backup app for VMware Fusion, VMware Workstation and Player |
| More info at vimalin.com | Twitter @wilva

LovesTha · ‎07-14-2016

"Fixing" my other box log:

apt-get update

apt-get dist-upgrade

Replace graphics card as computer wouldn't boot any more

apt-get purge nvidia* as X login crashed

No improvement to vmplayer

dpkg -i kernel-4.5.7

vmplayer is fixed.

Summary 4.5.4 kernel is bad, 4.5.7 kernel is good.

LovesTha · ‎07-14-2016

Oh and much much thanks to Wila for all your valiant attempts to help.

All

Player crashes on load with u16.04