4 Replies Latest reply on Feb 19, 2016 2:26 AM by Icky

    Not able to connect... "cannot connect to the depot."

    jo.strasser Hot Shot

      Hi,

       

      I´ve installed the Download Service on a Windows Server 2012R2.

       

      Bit I´m not able to connect to the depot:

       

      connect.JPG

       

      I finished troubleshooting it.

       

      The main cause is that the DL Service doewn´t use the predefined proxy settings of Internet Explorer.

      I´ve also tested to set the proxy settings directly via netsh, but this doesn´t solved my issues.

       

      If I check the proxy logs and also my firewall logs I can see that the system tries to reach the akamai infrastructure directly and NOT via my defined proxy.

       

      I´m using version 1.3.

      I´ve also collected a support log bundle. Where can I upload it?

       

      Please help...

      Thanks JO!