I'm installing the Hyperic Agent 18.104.22.168 into a CentOS 6.6 box. When I try to start the agent by hq-agent.sh start command, it gave me the following error:
[root@fbdlvmtool12 bin]# ./hq-agent.sh start
Starting HQ Agent...... running (3462).
Error: /tmp/agent.encrypt.lock is locked. can't continue.
org.hyperic.hq.agent.AgentConfigException: /tmp/agent.encrypt.lock is locked. can't continue.
However I cannot see there is any file in the address /tmp/agent.encrypt.lock
Any suggestions how what maybe the cause and how to troubleshoot this error?
We ran into the same issue on 22.214.171.124 but it turned out /etc/resolv.conf was wrong so DNS wasn't working and so it wasn't able to resolve the fqdn in agent.properties. After DNS was fixed, the agent started without issue.