1 Reply Latest reply on Feb 2, 2016 12:53 PM by kaufmanm

    Cannot start Hyperic Agent in CentOS

    Silvester Novice

      Dear all,

       

      I'm installing the Hyperic Agent 5.8.4.2 into a CentOS 6.6 box. When I try to start the agent by  hq-agent.sh start command, it gave me the following error:

       

      [root@fbdlvmtool12 bin]# ./hq-agent.sh start

      Starting HQ Agent...... running (3462).

      Error: /tmp/agent.encrypt.lock is locked. can't continue.

      org.hyperic.hq.agent.AgentConfigException: /tmp/agent.encrypt.lock is locked. can't continue.

              at org.hyperic.hq.agent.AgentConfig.ensurePropertiesEncryption(AgentConfig.java:273)

              at org.hyperic.hq.bizapp.agent.client.AgentClient.ensurePropertiesEncryption(AgentClient.java:1437)

              at org.hyperic.hq.bizapp.agent.client.AgentClient.initializeAgent(AgentClient.java:1207)

              at org.hyperic.hq.bizapp.agent.client.AgentClient.main(AgentClient.java:1372)

       

      However I cannot see there is any file in the address  /tmp/agent.encrypt.lock

       

      Any suggestions how what maybe the cause and how to troubleshoot this error?

       

      Thanks

      Silvester