13 Replies Latest reply on Nov 13, 2015 1:09 AM by Plamen

    Converter Job failing trying to copy live system.

    Reuscher Novice

      I'm trying to copy a live Centos 5 system to a new ESX environment in order to upgrade it. I'm using ESXi 6.0.0 and the standalone converter 6.0.0 build=2716716. I create the job to copy the system, and it runs a while and then fails with the message A General System error occurred: No connection could be made because the target machine actively refused it.

       

      Why would the machine the tool creates refuse the connection to transfer data. I've done some google searches on this and most everything I've found points to a network misconfiguration. I've manually set the ip address of the ESXi system and the new system, so I'm not using DHCP to get addresses.

        • 1. Re: Converter Job failing trying to copy live system.
          Plamen Master
          VMware Employees

          Have a look at p.27 in the user's guide (Ports Used When Converting a Powered On Machine Running Linux) and also at p. 13 for a visual representation explaining why.

           

          Regards,

          Plamen

          • 2. Re: Converter Job failing trying to copy live system.
            Reuscher Novice

            From those pages I see I need 22 and 443 open. These ports are open on the source machine, I can't tell about the destination machine as it doesn't exist until the process starts. They are open on the ESX server, but conversion job still fails.

             

            I've turned the firewall off on the Windows machine (and on the Mac system the windows VM is running on, it's all on a internal network anyway, but I was able to successfully use that combination earlier with the converter on a different ESX and Linux server to migrate). Unfortunately this current copy error message lacks any specific information to run down the problem.

             

             

            From the logs it appears that the helper machine is created, the new disk partitions are created and being formatted, but then it just times out on the connection (unless I'm reading this wrong and missing something). I don't see what the problem is causing the timeout.

             

            2015-10-29T17:08:59.234-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[8] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "8",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "event[115]",

            -->                      op = "add",

            -->                      val = (converter.event.WaitingForHelperVmEvent) {

            -->                         key = 115,

            -->                         chainId = 111,

            -->                         type = "info",

            -->                         createdTime = "2015-10-29T22:08:59.218423Z",

            -->                         userName = "rreuscher",

            -->                         fullMessage = "Waiting for the destination virtual machine to boot up as the Converter helper server.",

            -->                         job = <unset>

            -->                      }

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:10:33.374-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[9] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "9",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "event[116]",

            -->                      op = "add",

            -->                      val = (converter.event.ConnectingToHelperVmServerEvent) {

            -->                         key = 116,

            -->                         chainId = 111,

            -->                         type = "info",

            -->                         createdTime = "2015-10-29T22:10:33.359829Z",

            -->                         userName = "rreuscher",

            -->                         fullMessage = "Connecting to the Converter helper server on the destination virtual machine.",

            -->                         job = <unset>

            -->                      }

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 1

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:10:33.437-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[10] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "10",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "event[117]",

            -->                      op = "add",

            -->                      val = (converter.event.UnixP2VDiskPartitioningEvent) {

            -->                         key = 117,

            -->                         chainId = 111,

            -->                         type = "info",

            -->                         createdTime = "2015-10-29T22:10:33.390903Z",

            -->                         userName = "rreuscher",

            -->                         fullMessage = "Partitioning the destination disks.",

            -->                         job = <unset>

            -->                      }

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:10:33.484-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[11] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "11",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "event[118]",

            -->                      op = "add",

            -->                      val = (converter.event.ConnectedToHelperVmServerEvent) {

            -->                         key = 118,

            -->                         chainId = 111,

            -->                         type = "info",

            -->                         createdTime = "2015-10-29T22:10:33.468429Z",

            -->                         userName = "rreuscher",

            -->                         fullMessage = "Connected to the Converter helper server on the destination virtual machine.",

            -->                         job = <unset>

            -->                      }

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:11:15.984-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[12] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "12",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "event[119]",

            -->                      op = "add",

            -->                      val = (converter.event.UnixP2VDiskFormattingEvent) {

            -->                         key = 119,

            -->                         chainId = 111,

            -->                         type = "info",

            -->                         createdTime = "2015-10-29T22:11:15.938099Z",

            -->                         userName = "rreuscher",

            -->                         fullMessage = "Formatting the destination partitions.",

            -->                         job = <unset>

            -->                      }

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:11:16.046-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[13] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "13",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.estimatedTimeRemaining",

            -->                      op = "assign",

            -->                      val = 15696

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:22:12.427-05:00 info converter-gui[06116] [Originator@6876 sub=TaskDataProvider] Fetching job spec for converter.task.Task:task-9

            2015-10-29T17:22:12.427-05:00 error converter-gui[06116] [Originator@6876 sub=ExtraInfoReader] Key was not found: TimeZoneList

            2015-10-29T17:22:12.599-05:00 info converter-gui[06116] [Originator@6876 sub=JobDataProvider] Fetching job spec for converter.server.conversion.ConversionJob:job-9

            2015-10-29T17:22:12.614-05:00 error converter-gui[06116] [Originator@6876 sub=ExtraInfoReader] Key was not found: TimeZoneList

            2015-10-29T17:23:18.177-05:00 verbose converter-gui[05628] [Originator@6876 sub=HttpConnectionPool-000000] [RemoveConnection] Connection removed; cnx: <io_obj p:0x04f16414, h:-1, <pipe '\\.\pipe\vmware-converter-server-soap'>, <pipe '\\.\pipe\vmware-converter-server-soap'>>; pooled: 2

            2015-10-29T17:26:16.098-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[14] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "14",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:28:05.412-05:00 verbose converter-gui[03252] [Originator@6876 sub=HttpConnectionPool-000002] [RemoveConnection] Connection removed; cnx: <io_obj p:0x04f18db4, h:-1, <pipe '\\.\pipe\vmware-converter-server-soap'>, <pipe '\\.\pipe\vmware-converter-server-soap'>>; pooled: 0

            2015-10-29T17:28:15.411-05:00 verbose converter-gui[04640] [Originator@6876 sub=HttpConnectionPool-000000] [RemoveConnection] Connection removed; cnx: <io_obj p:0x05c3c9a4, h:-1, <pipe '\\.\pipe\vmware-converter-server-soap'>, <pipe '\\.\pipe\vmware-converter-server-soap'>>; pooled: 1

            2015-10-29T17:41:16.102-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[15] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "15",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T17:56:16.102-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[16] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "16",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T18:11:16.118-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[17] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "17",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T18:26:16.133-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[18] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "18",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T18:41:16.134-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[19] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "19",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T18:54:09.382-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[20] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "20",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T18:54:09.414-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[21] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "21",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.estimatedTimeRemaining",

            -->                      op = "assign",

            -->                      val = 0

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T19:09:09.445-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[22] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "22",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.progress",

            -->                      op = "assign",

            -->                      val = 2

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T19:18:03.086-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[23] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "23",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]5227c1e3-5abd-a8ff-d9e5-ed250880efcd',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.task.Task:task-9',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.completeTime",

            -->                      op = "assign",

            -->                      val = "2015-10-30T00:18:03.03916Z"

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.error",

            -->                      op = "assign",

            -->                      val = (vmodl.fault.SystemError) {

            -->                         faultCause = (vmodl.MethodFault) null,

            -->                         reason = "No connection could be made because the target machine actively refused it",

            -->                         msg = "A general system error occurred: No connection could be made because the target machine actively refused it"

            -->                      }

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.state",

            -->                      op = "assign",

            -->                      val = "error"

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "info.transferRate",

            -->                      op = "assign",

            -->                      val = <unset>

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T19:18:03.306-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread[24] - (vmodl.query.PropertyCollector.UpdateSet) {

            -->    version = "24",

            -->    filterSet = (vmodl.query.PropertyCollector.FilterUpdate) [

            -->       (vmodl.query.PropertyCollector.FilterUpdate) {

            -->          filter = 'vmodl.query.PropertyCollector.Filter:session[5216b579-96f9-0255-92b3-4c903d0c6733]529e9b6a-f43f-188d-62a1-1ce46ee86769',

            -->          objectSet = (vmodl.query.PropertyCollector.ObjectUpdate) [

            -->             (vmodl.query.PropertyCollector.ObjectUpdate) {

            -->                kind = "modify",

            -->                obj = 'converter.server.conversion.ConversionJobHistoryCollector:session[5216b579-96f9-0255-92b3-4c903d0c6733]52dfd14f-844e-abaa-bd7a-62f6ff8326e0',

            -->                changeSet = (vmodl.query.PropertyCollector.Change) [

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "latestPage["job-9"].activeTask",

            -->                      op = "assign",

            -->                      val = <unset>

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "latestPage["job-9"].lastRunCompleteTime",

            -->                      op = "assign",

            -->                      val = "2015-10-30T00:18:03.132938Z"

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "latestPage["job-9"].mostRecentError",

            -->                      op = "assign",

            -->                      val = (vmodl.fault.SystemError) {

            -->                         faultCause = (vmodl.MethodFault) null,

            -->                         reason = "No connection could be made because the target machine actively refused it",

            -->                         msg = "A general system error occurred: No connection could be made because the target machine actively refused it"

            -->                      }

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "latestPage["job-9"].numConsecutiveErrors",

            -->                      op = "assign",

            -->                      val = 1

            -->                   },

            -->                   (vmodl.query.PropertyCollector.Change) {

            -->                      name = "latestPage["job-9"].state",

            -->                      op = "assign",

            -->                      val = "deactivated"

            -->                   }

            -->                ],

            -->             }

            -->          ],

            -->       }

            -->    ],

            -->    truncated = <unset>

            --> }

            2015-10-29T19:48:03.322-05:00 verbose converter-gui[06128] [Originator@6876 sub=ConverterDataProviderImpl] Converter::Client::Gui::Wizard::ConverterDataProviderImpl::PropertyCollectorThread: TimeoutException

            • 3. Re: Converter Job failing trying to copy live system.
              Plamen Master
              VMware Employees

              So you've got the source info, the helper deployed, and the worker connecting to it, It remains only the helper connecting to the source. The relevant logs in this case are the helper's ones. However you may not need to look for them. The required connectivity in this case is: a machine from the virtual network (where the destination VM is created) needs to access the source machine at port 22. Also the source needs password authentication enabled. You need to check virtual network routing, firewalls, and source machine's sshd settings.

              I suggest you get a neighbour machine from the same destination network and try to ssh to the source machine. Once you succeed, proceed with the conversion.

               

              HTH

              Plamen

              • 4. Re: Converter Job failing trying to copy live system.
                Reuscher Novice

                All the systems are in the same subnet. 192.168.140.x. The live machine is 12, the ESX host is 14, and the help VM is 16 (all are static not DHCP addresses). Our firewall doesn't not block traffic within nodes on this network. I can logon to the source machine .12 from my Mac at 53 with keys or my other Mac via password authentication on my other mac at 52. The Windows 10 VM machine  is 239.

                 

                I don't see any helper logs, the helper machine gets deleted when the job fails.

                 

                I do see some converter server logs

                 

                2015-10-29T17:08:12.250-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Connecting to host 192.168.140.14 on port 443

                 

                 

                2015-10-29T17:08:12.250-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] localVersion is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.266-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Remote version is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.280-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Authenticating user root

                 

                 

                2015-10-29T17:08:12.297-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] ComputeResource for vim.HostSystem:ha-host is vim.ComputeResource:ha-compute-res

                 

                 

                2015-10-29T17:08:12.312-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] ResourcePool for vim.ComputeResource:ha-compute-res is vim.ResourcePool:ha-root-pool

                 

                 

                2015-10-29T17:08:12.312-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] ComputeResource for vim.ResourcePool:ha-root-pool is vim.ComputeResource:ha-compute-res

                 

                 

                2015-10-29T17:08:12.312-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Datacenter for vim.ComputeResource:ha-compute-res is vim.Datacenter:ha-datacenter

                 

                 

                2015-10-29T17:08:12.312-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Root VM folder for vim.Datacenter:ha-datacenter is vim.Folder:ha-folder-vm

                 

                 

                2015-10-29T17:08:12.312-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Reusing existing VIM connection to 192.168.140.14

                 

                 

                2015-10-29T17:08:12.343-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Scheduled timer canceled, StopKeepAlive succeeds

                 

                 

                2015-10-29T17:08:12.343-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Connecting to host 192.168.140.14 on port 443

                 

                 

                2015-10-29T17:08:12.343-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] localVersion is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.359-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Remote version is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.359-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Authenticating user root

                 

                 

                2015-10-29T17:08:12.390-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Scheduled timer canceled, StopKeepAlive succeeds

                 

                 

                2015-10-29T17:08:12.390-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] ComputeResource for vim.ResourcePool:ha-root-pool is vim.ComputeResource:ha-compute-res

                 

                 

                2015-10-29T17:08:12.421-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] Created new scheduler item with id = "1", firstTimeToRun = "2015-10-29 17:08:12.343", source = "", targetRPOInMinutes = "0". -- __thiscall Converter::Server::Scheduler::SchedulerItemImpl::SchedulerItemImpl(const class Converter::Server::Scheduler::SchedulerItemSpec &,const int &,const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerEnv> &,const class Vmacore::Ref<class Vmacore::Service::Logger> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-2716716/bora/sysimage/ufad/server/scheduler/schedulerItemImpl.cpp:87")

                 

                 

                2015-10-29T17:08:12.421-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] scheduler item with id="1" created -- int __thiscall Converter::Server::Scheduler::PriorityQScheduler::AddSchedulerItem(const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerItemSpec> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-2716716/bora/sysimage/ufad/server/scheduler/priorityQScheduler.cpp:49")

                 

                 

                2015-10-29T17:08:12.421-05:00 info vmware-converter-server[03536] [Originator@6876 sub=Default] Scheduler scheduling item 1 to run at time = 2015-10-29 17:08:12.421. -- void __thiscall Converter::Server::Scheduler::SimpleScheduler::Run(void) ("d:/build/ob/bora-2716716/bora/sysimage/ufad/server/scheduler/simpleScheduler.cpp:109")

                 

                 

                2015-10-29T17:08:12.455-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Connecting to host 192.168.140.14 on port 443

                 

                 

                2015-10-29T17:08:12.455-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] localVersion is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.468-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Remote version is: vim.version.version10

                 

                 

                2015-10-29T17:08:12.468-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Authenticating user root

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] ComputeResource for vim.HostSystem:ha-host is vim.ComputeResource:ha-compute-res

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] ResourcePool for vim.ComputeResource:ha-compute-res is vim.ResourcePool:ha-root-pool

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] ComputeResource for vim.ResourcePool:ha-root-pool is vim.ComputeResource:ha-compute-res

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Datacenter for vim.ComputeResource:ha-compute-res is vim.Datacenter:ha-datacenter

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Root VM folder for vim.Datacenter:ha-datacenter is vim.Folder:ha-folder-vm

                 

                 

                2015-10-29T17:08:12.499-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Reusing existing VIM connection to 192.168.140.14

                 

                 

                2015-10-29T17:08:12.515-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Scheduled timer canceled, StopKeepAlive succeeds

                 

                 

                2015-10-29T17:08:12.609-05:00 info vmware-converter-server[06096] [Originator@6876 sub=ThreadPool] Thread enlisted

                 

                 

                2015-10-29T17:08:12.750-05:00 info vmware-converter-server[03544] [Originator@6876 sub=Default] Started task "task-9" for job="job-9", item ="1" -- void __thiscall Converter::Server::Job::JobProcessorImpl::StartProcessingJobs(void) ("d:/build/ob/bora-2716716/bora/sysimage/lib/converter/server/job/jobProcessorImpl.cpp:384")

                 

                 

                2015-10-29T17:08:12.815-05:00 info vmware-converter-server[01580] [Originator@6876 sub=Default] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded

                 

                 

                2015-10-29T17:08:12.815-05:00 warning vmware-converter-server[01580] [Originator@6876 sub=vmomi.soapStub[0]] Terminating invocation: server=<cs p:02e6d8d8, PIPE:\\.\pipe\vmware-converter-worker-soap>, moref=converter.agent.AgentSessionManager:ConverterAgentSessionManager, method=logout

                 

                 

                2015-10-29T17:08:12.859-05:00 error vmware-converter-server[03500] [Originator@6876 sub=Default] Failed to send response to the client: class Vmacore::IOException(IO error: System exception while trasmitting HTTP Response:

                 

                 

                --> error id = 232

                 

                 

                --> )

                 

                 

                2015-10-29T17:08:12.859-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [task,338] [task-9] -- BEGIN -- Convert

                 

                 

                2015-10-29T17:08:12.891-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [taskSpec,472] [task-9] [TaskMap] task-9:task-1

                 

                 

                2015-10-29T17:28:05.412-05:00 error vmware-converter-server[03504] [Originator@6876 sub=Ufa.HTTPService] Failed to read request; stream: <io_obj p:0x02dd1c1c, h:-1, <pipe '\\.\pipe\vmware-converter-server-soap'>, <pipe '\\.\pipe\vmware-converter-server-soap'>>, error: class Vmacore::TimeoutException(Operation timed out)

                 

                 

                2015-10-29T17:28:15.411-05:00 error vmware-converter-server[01580] [Originator@6876 sub=Ufa.HTTPService] Failed to read request; stream: <io_obj p:0x02e110d4, h:-1, <pipe '\\.\pipe\vmware-converter-server-soap'>, <pipe '\\.\pipe\vmware-converter-server-soap'>>, error: class Vmacore::TimeoutException(Operation timed out)

                 

                 

                2015-10-29T19:18:02.929-05:00 error vmware-converter-server[06096] [Originator@6876 sub=Default] [task,350] [LRO] Unexpected Exception: vmodl.fault.SystemError

                 

                 

                2015-10-29T19:18:03.039-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [task,379] [task-9] -- ERROR -- Convert: vmodl.fault.SystemError

                 

                 

                --> (vmodl.fault.SystemError) {

                 

                 

                -->    faultCause = (vmodl.MethodFault) null,

                 

                 

                -->    reason = "No connection could be made because the target machine actively refused it",

                 

                 

                -->    msg = ""

                 

                 

                --> }

                 

                 

                2015-10-29T19:18:03.039-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [diagnosticManager,269] Retrieved taskInfo for "converter.task.Task:task-9" mapping it to "converter.task.Task:task-9".

                 

                 

                2015-10-29T19:18:03.039-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [diagnosticManager,309] The task with id = "task-9" was found to be a "recent" task.

                 

                 

                2015-10-29T19:18:03.039-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [diagnosticManager,323] No existing log bundle found for task with id = "task-9". The task is still "recent" so a log bundle will now be generated for it.

                 

                 

                2015-10-29T19:18:03.054-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] [diagnosticManager,1052] Retrieving task related diagnostics for server task with id = "task-9".

                 

                 

                2015-10-29T19:18:03.103-05:00 info vmware-converter-server[03540] [Originator@6876 sub=Default] Run 0 of job "job-9" finished with an error. -- struct Converter::Server::Job::JobExecutor::SchedulerUpdateSpec __thiscall Converter::Server::Conversion::ConversionJobExecutorImpl::UpdateJob(class Converter::Server::Job::InternalJob &,bool,const class Converter::Server::Scheduler::SchedulerItemStatistics &,const class Converter::Task::TaskInfo &) ("d:/build/ob/bora-2716716/bora/sysimage/lib/converter/server/conversion/conversionJobExecutorImpl.cpp:405")

                 

                 

                2015-10-29T19:18:03.211-05:00 info vmware-converter-server[03540] [Originator@6876 sub=Default] Suspended 1 scheduler items for job (job-9) -- void __thiscall Converter::Server::Job::JobProcessorImpl::SuspendJobAux(const class Converter::Server::Job::InternalJob &,class Converter::VdbConnection &) ("d:/build/ob/bora-2716716/bora/sysimage/lib/converter/server/job/jobProcessorImpl.cpp:829")

                 

                 

                2015-10-29T19:18:03.554-05:00 info vmware-converter-server[06096] [Originator@6876 sub=Default] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded

                 

                 

                2015-10-29T19:18:03.574-05:00 warning vmware-converter-server[06096] [Originator@6876 sub=vmomi.soapStub[4]] Terminating invocation: server=<cs p:02dd12d0, PIPE:\\.\pipe\vmware-converter-worker-soap>, moref=converter.agent.AgentSessionManager:ConverterAgentSessionManager, method=logout

                 

                 

                2015-10-29T19:18:03.574-05:00 info vmware-converter-server[06096] [Originator@6876 sub=ThreadPool] Thread delisted

                • 5. Re: Converter Job failing trying to copy live system.
                  Jimmy15 Enthusiast

                  Check list for conversion of Linux machine

                   

                  1. Vmware Vcenter Converter Standalone Client version 6.0.0 build=2716716

                  2. Ports open 22 and 443

                  3. check if u are able SSH from destination. user should be part of admin group in Linux or Root should be enabled via remote (it is disabled by default due to security)

                  4. IP address of destination LAN is required on Helper VM

                   

                  Let me know if you comply with above point and still not completing ....

                   

                  Regards

                   

                  Pankaj Sharma

                  • 6. Re: Converter Job failing trying to copy live system.
                    Plamen Master
                    VMware Employees

                    You can export the logs from the failed task. The helper log will be in the bundle.

                    Please attach the log bundle as a file, don't paste the content - it make the thread hard to read.

                    • 7. Re: Converter Job failing trying to copy live system.
                      Reuscher Novice

                      1) Yes

                      2) Yes

                      3) Yes, I can ssh from the ESXi host to the target machine and logon as root

                      4) all of the ip addresses are in the same subnet 192.168.140/24 (source machine .12, ESXi Host .14, and helper machine .16, standalone converter running on .239)

                       

                      Source machine has an active listener on port 443 for it's normal operation (don't know if that's important, but thought I'd include the information).

                      • 8. Re: Converter Job failing trying to copy live system.
                        Reuscher Novice

                        Exported the logs, it looks like it exports every log from every time I've tried to do the conversion. I don't see anything on how to delete the logs from previous jobs. The last run of the job is #11 today 11/3 starting at  2:58:40 PM and ended in failure at 5:09:13 PM. I'm attaching the zip file from the export logs with all the logs, as I don't want to delete something that might be useful. I've also included a screen snapshot of the converter window after the failure just incase.

                        • 9. Re: Converter Job failing trying to copy live system.
                          Plamen Master
                          VMware Employees

                          Hmm, in this case I don't know what is going wrong.

                          Look at that KB in order to be able to log in the helper after the conversion fails (actually you can log after it boots, no need to wait for the whole timeout): http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1036746

                          After you log in, try ssh to the source machine, inspect the network configuration, try ping etc.

                          BTW the helper log is  /var/log/vmware-converter/vmware-converter-helper.log

                           

                          HTH

                          Plamen

                          • 10. Re: Converter Job failing trying to copy live system.
                            Reuscher Novice

                            Made the changes to the converter-worker.xml file (The KB is for 4 and 5, it doesn't say anything about 6.0) , it only seems to partially work. I can't ssh into the helper machine from anywhere (my Mac, the ESXI host), but it did keep the helper machine from getting deleted after the failure.

                             

                            attaching a screen shot of the console, which explains why I can't ssh into it, and also has a shell script error in the converter code. I've tried to logon on the console, but it won't let me.

                            • 11. Re: Converter Job failing trying to copy live system.
                              Plamen Master
                              VMware Employees

                              It works the same way in 6.0. If you have restarted the worker service before starting the conversion, the helper console will let you log in. You might need to strike an 'enter' to let it show the prompt. Eventually try another tty (ctrl+alt+space+f2).

                              Log in using the credentials you supplied for the conversion, don't be mislead by the password message.

                              • 12. Re: Converter Job failing trying to copy live system.
                                Reuscher Novice

                                Finally got it so I can look at the helper log. Looks like it's timing out trying to create the large data disk. I don't see anything in the tool to allow me to change the time out settings to increase how long it will wait.

                                • 13. Re: Converter Job failing trying to copy live system.
                                  Plamen Master
                                  VMware Employees

                                  It seems you have correctly diagnosed the problem. But hey, 1h not enough for formatting, that's weird! How large is that volume?

                                  The timeouts are hard coded unfortunately. A possible workaround would be, if the volume is relatively empty, to shrink it during conversion, and enlarge it after that using, e.g. resize2fs (I hope it is a logical volume).

                                  I'll see what could be done to avoid such problems in the future.

                                   

                                  Regards,

                                  Plamen