VUM 6.0 ignoring proxy settings.

[MadAsToast]

Morning All,

Hoping someone can help with an issue I am experiencing with VUM 6.0 (Installed from the VMware-VIMSetup-all-6.0.0-3040890.iso image) - The problem in a nutshell is that for some reason it is completely ignoring the proxy settings and attempting to access the internet directly.

I have tried setting the proxy using both FQDN & the IP Address, neither seem to have any affect.

The log file shows:

[2015-10-22 09:43:57:738 'DownloadMgr' 2400 INFO]  [downloadMgr, 593] Executing download job {30749632}, url=https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml

[2015-10-22 09:43:57:738 'httpDownload' 2400 INFO]  [httpDownload, 571] Downloading https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml via proxy <OURPROXYCHANGED>:9090

[2015-10-22 09:43:57:816 'httpDownload' 2400 ERROR]  [httpDownload, 732] Error 12175 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml

[2015-10-22 09:43:57:816 'httpDownload' 2400 INFO]  [httpDownload, 926] Retrying https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml with proxy off

[2015-10-22 09:43:57:816 'httpDownload' 2400 INFO]  [httpDownload, 556] Downloading https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml

[2015-10-22 09:43:58:082 'Activation' 1784 INFO]  [activationValidator, 367] Leave Validate. Succeeded for integrity.option.OptionManager.GetUpdateURLs on target: Integrity.OptionManager

[2015-10-22 09:43:58:082 'ConfigurationMgr' 1784 INFO]  [configurationMgr, 1137] Getting software update URLs.

[2015-10-22 09:43:58:097 'Activation' 1784 INFO]  [activationValidator, 367] Leave Validate. Succeeded for integrity.option.OptionManager.queryView on target: Integrity.OptionManager

However monitoring both the proxy & the firewall this never actually tries the proxy server it actually tries to get out to the web directly. I have confirmed that the VUM server can resolve the name correctly (however this wont matter when using the IP address), I have changed the service to use a domain admin account (even though it's a anonymous proxy - figured it might be worth trying).

Any advice or pointers would be great

Thank

MadAsToast.

[peetz]

Error 12175 translates to ERROR_WINHTTP_SECURE_FAILURE and indicates a problem with certificates.

Are you using https://... for the proxy server?

Are you able to load the URL https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml in a browser on the VUM server without getting certificate errors?

[MadAsToast]

Thanks for the reply, I use only the hostname(or ip address) and the port number, however interestingly enough when I try to go to the website you suggested I get a certificate error from their web site which indeed would indicate there is a certificate problem........ Not sure where the problem lies - is this a known issue?

Regards

[Scultz]

Try this out, fixed the issue for me.

VMware KB: Downloading patches from one of the selected sources configured in VMware vCenter Update ...