5 Replies Latest reply on Sep 3, 2015 7:13 AM by amc1989

    selecting different audio out devices for Softphone / Jabber-Client in Horizon View

    amc1989 Novice

      Hi,

       

      I´ve some trouble to satisfy a user request. In fact this user will decide, if we turn our test envrionment to production ...

       

      a key-requirement for our View-Windows-Desktops is, to support softphone; no problem, I thought because RTAV should work. And in fact: RTAV works!

       

      But using RTAV allows to use only one audio out device - and the user wants to select via Cisco Jabber Client two different audio out devices:

       

      Cisco Jabber Client offers the possibility to select three options for audio:

       

      - speaker (1)

       

      - microphone  (2)

       

      - and warnings (3)

       

      for (1) and (3) with RTAV I can only choose the VMware Virtual Audio (DevTap) device, (and for (2) of course VMware Virtual Microphone).

       

      My question: can I select to different devices for audio out, so that the user can hear the softphone ringing (the warning sounds) via the pc-speaker and then, after he has picked up the phone the sound comes only from the headset?

       

      I´ve also tried the Teradici Audio drivers - no success.

       

      And even if I use USB-redirection for the headset, I can´t get it to work: either the sound comes ONLY from the headset or from the speakers. although in Cisco Jabber Client audio settings I can then select different devices for (1) and (3) by using USB-redirecton. ....

       

      My recent idea is, to use a separate USB-Soundcard for the warning sounds. Has sombody tried this before ...?

       

       

      we are using Horizon View 6.1.1 and View Clients 3.3 and 3.4 for Windows; Cisco Jabber Client 10.6.2; View Deskopts are WIN7 64 bit

       

      Thanks for telling your ideas / advice

       

      Heinz