WS11 Update to V11.1.2 fails on Win 7 Ultimate x64

[HenrytheXth]

Because VMware offers by Startup of the WS11 a free update I did try to update my WS11 V11.0.0 to V11.1.2 but the Installation fail with the Error: This product can only be installed on 64bit Windows 7 or newer Operating System.

But my Laptop  runs on Windows 7 Ultimate 64 Bit !

[shivakv · Accepted solution]

Hello HenrytheXth,

Please follow the steps below to get the issue resolved :

Step 1 : Shut down / Power off the Virtual Machines running on Workstation and then close the Workstation.

Step 2 : Manually download the VMware Workstation 11.1.2 from the link below :

https://my.vmware.com/group/vmware/details?downloadGroup=WKST-1112-WIN&productId=462&rPId=8216

Step 3 : Move the Workstation 11.1.2 setup file from downloads to Desktop or any other location.

Step 4 : Now run the setup file to install the Workstation 11.1.2

Please refer the article below for instructions on downloading and installing VMware Workstation :

http://kb.vmware.com/kb/2057907

Regards,

Shivakv

[plumeria]

This does not help. After downloading VMware-workstation-full-11.1.2-2780323.exe and executing it as admin, the same error occurs:

[shivakv]

Hi plumeria,

I had similar error and was able to resolve it by running the VMware-workstation-full-11.1.2-2780323.exe from Windows Desktop screen.

So first move the  VMware-workstation-full-11.1.2-2780323.exe  from default Downloads folder to your Windows Desktop screen and then run it as Admin.

Regards,

Shivakv

[plumeria]

Sorry, did not help. Moved the "VMware-workstation-full-11.1.2-2780323.exe" to desktop and started it as admin reports the same error:

The cpmputer is Windows-7 Ulttimate 64bit as displayed in my previous screenshot. Have also tried to reboot the computer but w/o success. Any hint from VmWare support ???

[wila]

Hello,

Others have reported the same issue, see for example here:

VMWare Workstation update from 11.0 to 11.1 installer reports on Windows 7 64-bit that it needs 64-...

It seems they have been able to work around the issue by first uninstalling the currently installed version of VMware Workstation via Add/Remove Programs in the control panel. (Best to reboot after that to make sure all files are properly removed)

Then install the full version.

--

Wil

[wila]

Hello plumeria‌,

For your information, the Community Forum is not an official support-forum and is not actively monitored by VMware Support or Product Managers. This is a community based forum where VMware Workstation users help other users.

To get official support please go to: Workstation Support and open a ticket at Get Support

--

Wil

[JJoel42]

Yes but we do lurk on the site and follow issues that look serious.   Unfortunately we do not always provide comments!   Thanks for posting.

[HenrytheXth]

Hello shivakv

Thanks for the good answer!

De-installing the installed version first, restarting and installing the new version V 11.1.2 has worked excellent. No error messages during the installation.

So finally my problem is solved. Thanks

Regards

[plumeria]

Well, opening a ticket is only possible for paid support in the commercial Workstation Pro - it is unfortunately inpossible to report bugs directly VmWare such as this one.