0 Replies Latest reply on Mar 26, 2015 7:17 AM by murben

    Exception occurred while running escalation

    murben Novice
    vExpert

      We have just started utilizing Hyperic as our monitoring platform, and have defined a basic escalation plan for our alerts.  Every few days, our escalation plan stops working.  We will get the initial e-mail stating there is a problem, but nothing more.  Looking in the server.log, I find the following:

       

      26-03-2015 09:19:55,708 EDT WARN  [pool-3-thread-1] [org.hyperic.hq.escalation.server.session.EscalationRunner@64] Warning, exception occurred while running escalation.  will retry 2 more times.  errorMsg: org.springframework.orm.hibernate3.HibernateOptimisticLockingFailureException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1; nested exception is org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1

       

      If I restart the hyperic server services, it seems to run properly for a few days and then this will start happening again.  Any ideas what may cause this?