1 2 Previous Next 29 Replies Latest reply on Jan 9, 2019 8:31 AM by xp33

    VMware Client Integration Plugin 6.0 install failed - solution

    vlho Hot Shot

      Hi,

       

      I tried install VMware Client Integration Plugin 6.0 for deploy new vCenter Server VA and I received this error:

      There is a problem with this Windows Installer package.

      A program run as part of the setup did finish as expected.

      Contact your support personnel or package vendor.

       

      On the background is a window with status:

      Installing certificates and starting services...

       

      In folder %TEMP% is log file vmmsi.log_<date_time>_Failed.log

      Key data:

      14:24:29:296]: Executing op: ActionStart(Name=CsdServiceInstall,Description=Installing certificates and starting service...,)

      Action 14:24:29: CsdServiceInstall. Installing certificates and starting service...

      MSI (s) (60:34) [14:24:29:306]: Executing op: CustomActionSchedule(Action=CsdServiceInstall,ActionType=3090,Source=C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe,Target=--install,)

      CustomAction CsdServiceInstall returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)

      MSI (s) (60:34) [14:24:29:936]: Note: 1: 1722 2: CsdServiceInstall 3: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe 4: --install

      MSI (s) (60:34) [14:24:29:936]: Note: 1: 2205 2:  3: Error

      MSI (s) (60:34) [14:24:29:936]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722

      Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CsdServiceInstall, location: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe, command: --install

      MSI (s) (60:34) [14:24:32:005]: Note: 1: 2205 2:  3: Error

      MSI (s) (60:34) [14:24:32:005]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (60:34) [14:24:32:005]: Product: VMware Client Integration Plug-in 6.0.0 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CsdServiceInstall, location: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe, command: --install

       

      Unfortunately I couldn't find out the reason of error from this log.

       

      After my extremely long researching I find out

      that subprocess vmware-csd (creating keys and certificetes) logs into the folder C:\ProgramData\VMware\CIP\csd\logs

       

      Example of the log file (csd_000x.log) in troublefree installation:

      [2015-03-16 16:30:39] [INFO] Certificate registered!!!

      [2015-03-16 16:30:39] [INFO] Changes to the hosts file were successful.

      [2015-03-16 16:30:39] [INFO] Changes to the hosts file were successful.

      [2015-03-16 16:30:39] [INFO] Successful install of CSD protocol handler.

       

      In my case log file ended:

      [2015-03-16 16:30:39] [INFO] Certificate registered!!!

      There were missing records about some modification of file hosts.

       

      Reason:

      Installer will fail, if the file hosts.bak exists there before running installation of VMware Client Integration Plugin 6.0 !

       

      Solution:

      Rename or delete file hosts.bak in folder C:\Windows\System32\drivers\etc\

       

      Good Luck.

       

      P.S.

      Deacivate any antivirus before starting the installation of VMware Client Integration Plugin 6.0

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