Hyperic Enterprise is still being sold and what you are reporting is very strange.
Can you provide a bit more information about where you submitted your online query, what number you called and where you are from so I can followup and make sure this is fixed?
Feel free to answer me here or send me a private message with the details.
Eran, Thanks for the quick reply. I tried twice through http://www.hyperic.com/about/request-pricing and no responses yet. I also called the number on that page (1-888-449-7374) several times and left a message for a Travis <something>. I also spoke with an operator and asked her to please connect me with a real-live human but she just connected me to the same voice mail as before. Pretty disappointing.
I'm in the Portland, Oregon area.
ps: one other oddity: on the Request Quote page (given above), at the left is a link for more information about Hyperic HQ Enterprise. If I click on that link (http://www.hyperic.com/products/enterprise-systems-monitoring), I get a "Page Not Found" error.
So it turns out that you can't buy Hyperic Enterprise HQ anymore. We have been told that this is bundled into vRealize Suite which is vast overkill for our needs.
We are looking at other solutions.