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mbmast
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Enthusiast

VMware vCenter Converter Standalone Server Windows Service Fails to Start in a Timely Fashion

VMware vCenter Converter Standalone Server version 5.5.2 build-1890136 running under Windows 7 Pro x64.

Service fails to start in a timely fashion.

Log Name:  System
Source:    Service Control Manager
Date:      7/24/2014 6:59:11 AM
Event ID:  7000

Task Category: None

Level:     Error
Keywords:  Classic
User:      N/A
Computer:  HOMESRV3

Description:

The VMware vCenter Converter Standalone Server service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
   <EventID Qualifiers="49152">7000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8080000000000000</Keywords>
   <TimeCreated SystemTime="2014-07-24T13:59:11.690429600Z" />
   <EventRecordID>200042</EventRecordID>
   <Correlation />
   <Execution ProcessID="640" ThreadID="644" />
   <Channel>System</Channel>
   <Computer>HOMESRV3</Computer>
   <Security />

  </System>

  <EventData>

    <Data Name="param1">VMware vCenter Converter Standalone Server</Data>
    <Data Name="param2">%%1053</Data>

  </EventData>

</Event>

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rcporto
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Leadership

Can you post the server log located at C:\ProgramData\VMware\VMware vCenter Converter Standalone\logs.

---

Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto
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vNEX
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Expert

Hi,

please post content of vmware-converter-server.log

in the meantime...

- check regional settings in OS:

VMware KB: Starting the VMware Converter Standalone Server service fails with the error: Invalid ser...

- check if converter service can interact with desktop:

Click Start > Run, type services.msc than click OK

Right-click the VMware VirtualCenter Converter Standalone Agent service and click Properties.

Click the Log On tab.

If the option is unchecked unchecked, select the Allow service to interact with desktop option.

Also check under which account is the service configured to start...

In addition perform checks mentioned in articles below:

VMware KB: Troubleshooting damaged operating system components that can cause conversion failures wi...

VMware KB: Troubleshooting checklist for VMware Converter

_________________________________________________________________________________________

If you found this or any other answer helpful, please consider to award points. (use Helpful or Correct buttons)

Regards,

P.

_________________________________________________________________________________________ If you found this or any other answer helpful, please consider to award points. (use Correct or Helpful buttons) Regards, P.
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mbmast
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Here's the log file as requested.  The odd thing is the error was logged in the Windows event log at 13:59 but the Converter log (below) has entries before and after this time, but nothing anywhere near this time.

Section for VMware vCenter Converter Standalone, pid=2212, version=5.5.2, build=1890136, option=Release

2014-07-24T10:48:41.205-07:00 [02500 info 'Default'] Logging uses fast path: true

2014-07-24T10:48:41.220-07:00 [02500 info 'Libs'] VThreadBase detected multiple threads.

2014-07-24T10:48:41.220-07:00 [02500 info 'Default'] Handling bora/lib logs with VmaCore facilities

2014-07-24T10:48:41.220-07:00 [02500 info 'Default'] Initialized channel manager

2014-07-24T10:48:41.220-07:00 [02500 info 'Default'] Current working directory: C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone

2014-07-24T10:48:41.220-07:00 [02500 info 'Default'] ThreadPool windowsStackImmediateCommit = true

2014-07-24T10:48:41.220-07:00 [02500 info 'ThreadPool'] Thread pool on asio: Min Io, Max Io, Min Task, Max Task, Max Concurency: 1, 121, 2, 60, 2147483647

2014-07-24T10:48:41.220-07:00 [02500 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:41.220-07:00 [02500 info 'Default'] Trying converter_server

2014-07-24T10:48:41.220-07:00 [02988 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:41.220-07:00 [02800 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:41.220-07:00 [03044 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:41.501-07:00 [02500 info 'Default'] Trying ufa_agent

2014-07-24T10:48:41.517-07:00 [02500 info 'Default'] [shutdownMgr,25] Ufa shutdown manager registered.

2014-07-24T10:48:41.517-07:00 [02500 info 'Default'] [helper,454] Initializing SSL Contexts

2014-07-24T10:48:45.464-07:00 [02500 info 'Default'] Vmacore::InitSSL: handshakeTimeoutUs = 20000000

2014-07-24T10:48:55.551-07:00 [02500 info 'Default'] [helper,507] Initializing certificates

2014-07-24T10:48:55.778-07:00 [02500 info 'Default'] [task,2069] [LRO] 32 max LROs

2014-07-24T10:48:55.778-07:00 [02500 info 'Default'] [task,2071] [LRO] 6 reserved internal LROs

2014-07-24T10:48:55.778-07:00 [02500 info 'Default'] [task,2073] [LRO] 6 reserved short LROs

2014-07-24T10:48:55.778-07:00 [02500 info 'Default'] [task,2075] [LRO] 12 reserved long LROs

2014-07-24T10:48:55.778-07:00 [02500 info 'Default'] [task,2087] [LRO] 86400-second task lifetime

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\) locale (en) removeable (false) resmap (015e01b8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'hi_IN' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'az_AZ' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'sr_SP' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\iso2win.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'az_AZ' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'sr_SP' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 warning 'Locale'] Duplicate key 'uz_UZ' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\isodata.vlcl', only first one is used

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Added locale path C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\ to locale map

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (de) removeable (false) resmap (015e14c8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (en) removeable (false) resmap (015e01b8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (fr) removeable (false) resmap (015e1518) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (ja) removeable (false) resmap (015e1568) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (zh_CN) removeable (false) resmap (015e15b8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Added locale path C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\ to locale map

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (de) removeable (false) resmap (015e14c8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (en) removeable (false) resmap (015e01b8) extKeys (00000000) (

2014-07-24T10:48:55.801-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (fr) removeable (false) resmap (015e1518) extKeys (00000000) (

2014-07-24T10:48:55.809-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (ja) removeable (false) resmap (015e1568) extKeys (00000000) (

2014-07-24T10:48:55.809-07:00 [02500 info 'Locale'] Delay loading resources: path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (zh_CN) removeable (false) resmap (015e15b8) extKeys (00000000) (

2014-07-24T10:48:55.809-07:00 [02500 info 'Locale'] Added locale path C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\ to locale map

2014-07-24T10:48:55.809-07:00 [02500 info 'Locale'] Locale subsystem initialized from C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\ with default locale en.

2014-07-24T10:48:55.809-07:00 [02500 info 'Locale'] LoadResources path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\locale\) locale (en) removeable (false) resMap (015e01b8) extKeys (00000000)

2014-07-24T10:48:55.825-07:00 [02500 info 'Locale'] LoadResources path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\coreLocale\) locale (en) removeable (false) resMap (015e01b8) extKeys (00000000)

2014-07-24T10:48:55.833-07:00 [02500 info 'Locale'] LoadResources path (C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\) locale (en) removeable (false) resMap (015e01b8) extKeys (00000000)

2014-07-24T10:48:55.840-07:00 [02500 warning 'Locale'] Duplicate key 'LicenseManager.LicenseInfo.vaai.label' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/default.vmsg', only first one is used

2014-07-24T10:48:55.840-07:00 [02500 warning 'Locale'] Duplicate key 'LicenseManager.LicenseInfo.vaai.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/default.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'com.vmware.vim.license.Feature.vaai.label' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'com.vmware.vim.license.Feature.vaai.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOWNative.label' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOWNative.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOW32.label' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOW32.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOW64.label' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.guest.WindowsRegistryManager.RegistryKeyName.RegistryKeyWowBitness.WOW64.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.GuestInfo.AppStateType.none.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.848-07:00 [02500 warning 'Locale'] Duplicate key 'vm.GuestInfo.AppStateType.none.summary' in file 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/enum.vmsg', only first one is used

2014-07-24T10:48:55.942-07:00 [02500 warning 'Locale'] Key 'Internal.Tasks.SingleSpacedList' in module 'task' under 'C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone\vimLocale\en/' was previously defined; ignored

2014-07-24T10:48:58.092-07:00 [02500 info 'Libs'] [ADS] Local Domain : WORKGROUP

2014-07-24T10:48:58.092-07:00 [02500 info 'Libs'] [ADS] IsWorkgroup: Yes

2014-07-24T10:48:58.092-07:00 [02500 info 'Libs'] [ADS] Local Machine: HOMESRV3

2014-07-24T10:48:58.514-07:00 [02500 info 'Default'] BaseScheduler initialization complete -- void __thiscall Converter::Server::Scheduler::BaseScheduler::Initialize(const class boost::shared_ptr<class Converter::Server::Scheduler::SchedulerEnv>,const class boost::optional<class Converter::Server::Scheduler::SchedulerConstraints const &> &,const class boost::optional<class Converter::VdbConnection &> &) ("d:/build/ob/bora-1890136/bora/sysimage/ufad/server/scheduler/baseScheduler.cpp:112")

2014-07-24T10:48:58.514-07:00 [02500 info 'Default'] Loaded all items from the scheduler's database tables. -- void __thiscall Converter::Server::Scheduler::BaseScheduler::LoadSchedulerItemIdMap(void) ("d:/build/ob/bora-1890136/bora/sysimage/ufad/server/scheduler/baseScheduler.cpp:70")

2014-07-24T10:48:58.514-07:00 [02500 info 'Default'] Loaded all items from scheduler's database tables.Scheduler's item map contains 0 items. -- void __thiscall Converter::Server::Scheduler::PriorityQScheduler::LoadPriorityQ(void) ("d:/build/ob/bora-1890136/bora/sysimage/ufad/server/scheduler/priorityQScheduler.cpp:185")

2014-07-24T10:48:58.514-07:00 [02500 info 'Default'] [plugin,158] ServerPlugin Init

2014-07-24T10:48:58.514-07:00 [02500 info 'Ufa'] Initializing SSL context

2014-07-24T10:48:58.522-07:00 [02500 info 'Ufa'] Plugin initialized

2014-07-24T10:48:58.717-07:00 [04408 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:58.717-07:00 [04408 info 'Default'] [task,338] [task-internal-1] -- BEGIN -- TaskManager

2014-07-24T10:48:58.717-07:00 [04412 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:58.717-07:00 [04416 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:58.717-07:00 [02500 info 'Default'] [plugin,188] ServerPlugin Start

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa'] SOAP pipe name: \\.\pipe\vmware-converter-server-soap

2014-07-24T10:48:58.717-07:00 [04420 info 'ThreadPool'] Thread enlisted

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa.HTTPService'] Setting buffer size to 32768

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa.HTTPService'] Using default for nonChunkingAgents: 'VMware VI Client|VMware-client|VMware-client/3.*'

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa.HTTPService'] Using default for agentsNeedingContentLength: 'VMware-client'

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa.HTTPService'] Max buffered response size is 104857600 bytes

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa'] enableChunkedResponses: true

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa.HTTPService'] Http Service started: <server p:0x01529da8, '\\.\pipe\vmware-converter-server-soap'>

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa'] Soap (over Named Pipe) started on pipe \\.\pipe\vmware-converter-server-soap. enableRemoteAccess = false, nonRootAccess = true, useSSL = false

2014-07-24T10:48:58.717-07:00 [02500 info 'Ufa'] Plugin started

2014-07-24T10:48:58.717-07:00 [02500 info 'Default'] Running on OS: Windows 7 Professional, 64-bit Service Pack 1 (Build 7601); CPUs: 8

2014-07-24T10:48:58.717-07:00 [02500 info 'Default'] [serviceWin32,416] vmware-converter-server service started

2014-07-24T18:10:56.938-07:00 [02988 info 'Libs'] [ADS] Get user name failed: 1332

2014-07-24T18:10:56.938-07:00 [02988 info 'Libs'] [ADS] GetTokenInformation failed: 1312

2014-07-24T18:10:57.164-07:00 [02988 info 'Default'] [user,874] Successfully authenticated user Administrator from this local machine (using pipe)

2014-07-24T22:50:25.270-07:00 [02228 info 'Default'] [shutdownMgr,88] Ufa shutdown manager stopping... first make sure this thread is enlisted.

2014-07-24T22:50:25.270-07:00 [02228 info 'ThreadPool'] Thread enlisted

2014-07-24T22:50:25.270-07:00 [02228 info 'Default'] [shutdownMgr,93] Ufa shutdown manager stopping... Total number of callbacks: 1

2014-07-24T22:50:25.270-07:00 [02228 info 'Default'] [shutdownMgr,105] Ufa shutdown manager stopped

2014-07-24T22:50:25.270-07:00 [02800 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:25.270-07:00 [03044 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:25.270-07:00 [02988 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:25.301-07:00 [04408 info 'Default'] [task,343] [task-internal-1] -- FINISH -- TaskManager

2014-07-24T22:50:25.301-07:00 [04408 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:26.504-07:00 [04412 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:26.504-07:00 [04420 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:26.520-07:00 [02500 info 'Default'] [plugin,212] ServerPlugin WaitStop

2014-07-24T22:50:26.520-07:00 [02500 info 'Ufa'] Plugin stopped

2014-07-24T22:50:26.520-07:00 [02500 info 'ThreadPool'] Thread delisted

2014-07-24T22:50:26.520-07:00 [02464 info 'Default'] [serviceWin32,279] vmware-converter-server service stopped

In Services for VMware VirtualCenter Converter Standalone Agent the option "Allow service to interact with desktop" was not checked.  I checked it and stopped and restarted the system.

I'll keep an eye on this over the next few days; also I'll shutdown and reboot the machine a couple times a day.

Thanks for the help.

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