Horizon 6 composer is not starting

[Dmitri_Manushin]

Hi There, we just setup our first Horizon 6 platform with Composer manager and connect it to vCenter, then few days later we found out that our composer doesn't work and now we are not able to start service at all, all that we see in event viewer is - A timeout was reached while waiting for the VMware Horizon View composer service to connect.

In C:\ProgramData\vmware\viewcomposer\vmware-viewcomposer.log log file i see this messages

2014-07-11 11:41:37,602 | 61	| DEBUG | ServiceCore.LockManager.OperationLockManager - Reader lock has been released.
2014-07-11 11:42:06,868 | 61	| DEBUG | ServiceCore.Security.AuthorizedUsersManager - IsAccessAllowed() returned True for user 'CGDM-EMEA\SA_VMWARECOMP_SVC'.
2014-07-11 11:42:06,899 | 61	| DEBUG | ServiceCore.LockManager.OperationLockManager - Reader lock has been acquired.
2014-07-11 11:42:06,899 | 61	| DEBUG | Sim.ServiceCore.SimServiceApiVal - Call GetAboutInfo.
2014-07-11 11:42:06,899 | 61	| DEBUG | Sim.ServiceCore.SimServiceApiVal - Call GetVersion.
2014-07-11 11:42:06,899 | 61	| DEBUG | ServiceCore.LockManager.OperationLockManager - Reader lock has been released.
2014-07-11 11:42:21,858 | 6	| INFO  | Sim.WebService.SimServer - SVI service shutdown is in progress.
2014-07-11 11:42:21,858 | 6	| DEBUG | ServiceCore.LockManager.OperationLockManager - Writer lock has been acquired.
2014-07-11 11:42:21,858 | 6	| DEBUG | Sim.WebService.SimServer - The SVI service is no longer accepting requests.
2014-07-11 11:42:21,873 | 7	| DEBUG | Sim.WebService.SimServer - Cancelling all outstanding requests.
2014-07-11 11:42:21,873 | 7	| DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Shutdown workflow engine.

2014-07-11 11:42:21,873 | WFE thread 3  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 3

2014-07-11 11:42:21,873 | WFE thread 7  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 7

2014-07-11 11:42:21,873 | WFE thread 8  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 8

2014-07-11 11:42:21,873 | WFE thread 19 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 19

2014-07-11 11:42:21,873 | WFE thread 15 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 15

2014-07-11 11:42:21,873 | WFE thread 16 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 16

2014-07-11 11:42:21,873 | WFE thread 11 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 11

2014-07-11 11:42:21,873 | WFE thread 4  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 4

2014-07-11 11:42:21,873 | WFE thread 18 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 18

2014-07-11 11:42:21,873 | WFE thread 1  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 1

2014-07-11 11:42:21,873 | WFE thread 10 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 10

2014-07-11 11:42:21,873 | WFE thread 20 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 20

2014-07-11 11:42:21,873 | WFE thread 17 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 17

2014-07-11 11:42:21,873 | WFE thread 12 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 12

2014-07-11 11:42:21,873 | WFE thread 13 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 13

2014-07-11 11:42:21,873 | WFE thread 14 | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 14

2014-07-11 11:42:21,873 | WFE thread 9  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 9

2014-07-11 11:42:21,873 | WFE thread 6  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 6

2014-07-11 11:42:21,873 | WFE thread 5  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 5

2014-07-11 11:42:21,873 | WFE thread 2  | DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - Stop WFE thread 2

2014-07-11 11:42:21,888 | 7	| DEBUG | ServiceCore.WorkflowEngine.WorkflowEngine - The workflow engine is stopped.
2014-07-11 11:42:21,888 | 7	| DEBUG | Sim.WebService.SimServer - Workflow engine shutdown complete.
2014-07-11 11:42:21,888 | 7	| INFO  | CommonLib.UfaSubsystem.UfaSubsystem - UFA subsystem is shutting down.
2014-07-11 11:42:21,888 | 7	| INFO  | CommonLib.UfaSubsystem.UfaSubsystem - UFA main thread pool is shut down.
2014-07-11 11:42:21,888 | 7	| INFO  | CommonLib.UfaSubsystem.UfaSubsystem - UFA aux thread pool is shut down.
2014-07-11 11:42:21,888 | 7	| INFO  | CommonLib.UfaSubsystem.UfaSubsystem - UFA restart reset thread is terminated.
2014-07-11 11:42:21,888 | 7	| DEBUG | Sim.WebService.SimServer - UfaSubsystem shutdown complete.
2014-07-11 11:42:22,013 | 7	| DEBUG | CommonLib.VcSubsystem.FakeVcSubsystem - Shutting down fake VC subsystem with id: 00000000-0000-0000-0000-000000000000
2014-07-11 11:42:22,154 | 7	| DEBUG | CommonLib.VcSubsystem.VcSubsystem25 - Starting shutdown of vc subsystem with vc url https://rupappbkp01.emea.cegedim.grp:443/sdk and user cgdm-emea\sa_vmwareview_svc.
2014-07-11 11:42:22,154 | VC thread	| INFO  | CommonLib.VcSubsystem.PropertyCollectorUpdateTracker - CheckTasks is signaled to poll.
2014-07-11 11:42:22,154 | VC thread	| INFO  | CommonLib.VcSubsystem.PropertyCollectorUpdateTracker - Shutdown is called. Break from the loop.
2014-07-11 11:42:22,154 | VC thread	| INFO  | CommonLib.VcSubsystem.PropertyCollectorUpdateTracker - The VC task update thread exited.
2014-07-11 11:42:22,170 | 7	| INFO  | CommonLib.VcSubsystem.VimClientConnection - Unable either to logout from url: https://rupappbkp01.emea.cegedim.grp:443/sdk with username: cgdm-emea\sa_vmwareview_svc or to dispose the connection.

System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.

   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at VimApi.InternalVimService.Logout(ManagedObjectReference _this)

   at VMware.Sim.CommonLib.VcSubsystem.VimClientConnection.Disconnect()

that's all.

I've already checked ODBC twice, it's ok.

Any idea? thank you!

[hsmlk]

Hello Dmitri,

Same issue happened with us while we were in  testing phase.

domain controller : Windows Server 2012 Evaluation version ( automatically shut down every one hour)

We noticed that whenever the domain controller is up , the VMware Horizon View Composer will not start and log file contain " Shutting down fake VC subsystem"

So we try t shutdown the domain controller ( or at least dissabl the network card ), and then try to restart the service. and it works

Please if you find other solution .. share it with us

Thanks

[Gaurav_Baghla]

I understand this is an old thread but use this Kb and apply the patch Should fix the issue

http://kb.vmware.com/kb/2081888

[Dmitri_Manushin]

Thx for info, but we are using Widnows server 2012 R2 standard

[Gaurav_Baghla]

Thank you for your response

Could you please check if windows is trying to reach ctldl.windowsupdate.com  to update list of root certificates.

According to MS KB http://support.microsoft.com/kb/2677070 you might have to disable this option through GPO and it should resolve the problem

If not please move to the 2nd step

To perform this procedure, you must be a member of the local Administrators group, or you must have been delegated the appropriate authority.

• To turn off Automatic Root Certificates Update:
• Click Start, and then click Run.
• Type gpedit.msc, and then click OK.
• If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
• Double-click Administrative Templates, double-click System, double-click Internet Communication Management, and then click Internet Communication settings.
• Double-click Turn off Automatic Root Certificates Update, click Enabled, and then click OK.
• Close the Local Group Policy Editor.
• See also, http://technet.microsoft.com/en-us/library/cc734054(v=ws.10).aspx

[virtualnobody]

First hint from Gaurav_Baghla (previous post) solved this issue for me.

[Andrew_Green]

Using gpedit worked for me.

VMWare support wanted me to re-install composer 😞

Thanks.

[Dmitri_Manushin]

The same for me, thank you very much!

[pt2012]

My composer 6.0.1 server didn't have an internet connection and the service wouldn't start. I resolved the problem by adding an internet connection to my composer server.