How to fix error "could not establish tunnel connection" ?

[hongchuong]

Hi everyone !

My company use VMware View 5.2 and I was deloyment it .

However, at computer of user. sometimes display " could not establish turnnel connection" and if user click on button "OK"  the will be disconnect VDI .

So, i have question ! How to fix error  "could not establish tunnel connection" ?

Thanks !

[mpryor]

You've raised this and also How to fix error " ssl connection was shut down while reading " ?

Both are likely related, please provide more information on your server setup - any load balancer in front? NAT? what are the configured external urls?

Make sure you've followed the existing documentation

http://pubs.vmware.com/view-52/topic/com.vmware.ICbase/PDF/horizon-view-52-architecture-planning.pdf

Setting up PCoIP Remote Access with View 4.6 and Newer

(edit: add some helpful links)

[Gaurav_Baghla]

Check the article http://kb.vmware.com/kb/2062507

[lubranca]

Did you ever find a fix for this issue?

[Leon_Kan_Li1]

did anyone met the same issue ever?

I have a Windows 8.1 laptop and the VMware view client always prompt the error when I tried to logon a broker; I tried several versions of the client and they are all the same

1. Connect to broker - disclaimer shows up correctly

2. Accept disclaimer - logon window shows up correctly

3. Enter credentials to logon - it stay there for long time and then prompt "could not establish tunnel connection"

I have another VM and the client is working there perfectly with all the same configuration

I wonder what's wrong with my laptop...

Thanks,

Leon Li

[Gaurav_Baghla]

By Any chance you are using F5

VMware KB: F5 Load Balancer may interfere with VMware View Client Connectivity

[sritaks]

Hello all,

Do we have any solution for this kind of error, I couldn't find any events/logs from security server or connection server.