1 2 3 Previous Next 62 Replies Latest reply on Aug 2, 2015 3:23 PM by AusS2000

    Can't Upgrade to Windows 8.1 on Fusion 5

    agoodpub Lurker

      I tried (many times now) to upgrade from Windows 8 to 8.1 using the download from the Windows store.  When it asks to restart it comes up with an error saying

       

      Couldn't update to Windows 8.1

       

      Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

       

      0xC1900101 - 0x20017

       

      Searching on google for that error I see several people getting that error (although not using vmware) and Microsoft's response is that it is a driver problem.  They say to make sure all Windows updates are done (I have done)

       

      Anyone else got this and fixed it?

       

      I'm using Fusion 5.0.3 on a 2012 Macbook Retina

       

      (I have been able to update my Parallels Windows 8 VM on the same machine, but when I import the Parallells 8.1 into Fusion it juts goes into a reboot loop)

       

      I have also got a running 8.1 preview in Fusion.

        • 1. Re: Can't Upgrade to Windows 8.1 on Fusion 5
          jpoteat3 Lurker

          I got the same thing when I tried it in v5. I upgraded to v6 and I am still having the same problem as described in this post.

          • 2. Re: Can't Upgrade to Windows 8.1 on Fusion 5
            mcg1969 Novice

            Yep, same here. Upgraded to Fusion 6 as well. Same error code.

            • 3. Re: Can't Upgrade to Windows 8.1 on Fusion 5
              MickeyP Novice

              Same issue with version 6 here.   Installed Vista (only OEM I had) and did a full upgrade to 8.  Removed Windows.old and then tried to upgrade to 8.1.    No other software installed.

               

              Ran through the upgrade, rebooted and I was then asked for keyboard type then given the option to either "troubleshoot" or "power off".

               

              After bouncing the VM, it gives me the standard login.   After login, I receive this error:
              Screen Shot 2013-10-18 at 10.45.33 AM.png

              Looking at the windowsupdate.log file, I see this reference:

              2013-10-1810:45:12:913780600ReportREPORT EVENT: {E86ED001-D090-42C3-8FE8-10D7D56220AF}2013-10-18 10:45:12:055-06001204 [AGENT_INSTALLING_FAILED_POST_REBOOT]101{8951E70D-4332-4F7C-B92D-D9362E384959}1c1900101WSAcquisitionFailureContent InstallInstallation Failure Post Reboot.
              2013-10-1810:45:12:913780600ReportREPORT EVENT: {1A8F199A-BB69-4384-AEF3-5BF73A1E81CD}2013-10-18 10:45:12:070-06001202 [AU_REBOOT_COMPLETED]102{00000000-0000-0000-0000-000000000000}00AutomaticUpdatesSuccessContent InstallReboot completed.
              • 4. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                mcg1969 Novice

                Good stuff, MickeyP, thanks for the detailed addition. That's exactly what I'm seeing, though I do have a fair amount of additional software installed, including SQL Server 2012 (Express).

                • 5. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                  hotze73 Lurker

                  Same here, same error code, Fusion 6.01.; Mavericks GM, nearly clean Win 8

                  • 6. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                    MickeyP Novice

                    Forgot to mention that I'm using a MBP retina 15" w/ 16Gig 768GigHD and running Mavericks GM

                    • 7. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                      billearl Enthusiast

                      Same issue, same error code here. Looks like the solution has to come from MS. They've known about this for at least 4 months.

                       

                      Fusion 6.0.1, OS X 10.7.5, Windows 8 VM (upgraded from Windows 7), Mac Pro 1,1.

                      • 8. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                        mcg1969 Novice

                        At the very least, we're going to need a lot more informative diagnostic information from the install process.

                        • 9. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                          MickeyP Novice

                          Honestly though - Windows 8 is SO bad that I'm only doing this as an exercise.   

                           

                          447625b82322d8104cad639c45836cda4b60ad530342e336352d8ac238b8a922.jpg

                          • 10. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                            DRG2013 Lurker

                            Are we sure it's MS that is to blame here or could it be something VMware needs to look into as well? Windows 8 installed just fine but that was some months ago.

                            I'm hoping that the VMware team is looking into this problem as well. I'm running Fusion 6.0.1 and am having the exact same problem as everyone above.

                            • 11. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                              billearl Enthusiast

                              If you check the Microsoft Community boards, there are many many others having similar problems, completely unrelated to VMware. I also hope VMware can come up with a solution specific to Fusion.

                               

                              Windows - Microsoft Community

                              • 12. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                                paulc1963 Lurker

                                I have purchased upgrade to Fusion 6.0.1 and it installed correctly and worked fine, windows 8 pro was working correctly too. Now trying to upgrade to windows 8.1 and install fails, I get to select keyboard layout, ...noting everything has severely slowed down, once keyboard layout is selected the next window comes up asking to select shut down pc or troubleshoot. Installation does not proceed any further from here. Any hints?

                                • 13. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                                  mcg1969 Novice

                                  I do believe that the primary problem here is Microsoft's. A lot of people are having the same upgrade issues we are, even without VMWare. So in a sense, there is not much to do here but wait. However, I would encourage everyone to file a formal support request with VMWare on this. I think that if enough users demonstrate problems, they may be able to get more direct help from Microsoft than any of us can separately. So if you have not filed a support request yet, please do so.

                                  • 14. Re: Can't Upgrade to Windows 8.1 on Fusion 5
                                    dariusd Virtuoso
                                    User ModeratorsVMware Employees

                                    We're well and truly aware of issues upgrading to Windows 8.1, and we are investigating them.

                                     

                                    At this moment we are unaware of anything to suggest that virtualization is part of the broad problems users are encountering with the Windows 8.1 update.  Many users have reported similar failures on physical hosts too, and we're also performing our own tests here which have not yet implicated us as the cause of the problems reported in this thread.  It is possible that our understanding may change with time as we continue to investigate – It's still far too early for us to claim either innocence or guilt in this.

                                     

                                    Please do not file a Support Request simply to raise further attention to this issue.  Doing so is not constructive and will only tie up the support folks who are already working as hard as they can to get everyone through this.

                                     

                                    Please file a post here in this thread (or file a Support Request) if you have specific observations which you think will contribute to isolating and understanding the problem.  We're particularly interested to hear of the history of affected virtual machines: Were they clean installations of Windows 8 that fail to upgrade to Windows 8.1, or were they upgraded from some earlier version of Windows (XP? Vista?) through Windows 8 and now to Windows 8.1 at the time they failed?  Have you installed any particular system software (device drivers, antivirus programs, ...) inside the virtual machine?

                                     

                                    If you're entitled to technical support through your purchase of a VMware product and you have an immediate need for assistance with recovering your virtual machine to an operable state, you may also consider filing a Support Request.

                                     

                                    Thanks,

                                    --

                                    Darius

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