Vmware view can not connect the virtual desktop

Richard_Zheng · ‎08-21-2013

Dear All,

Some of our laptop can connect the virtual desktop and another one using the same account ,same password ,login the same virtual desktop ,the screen will show black screen .

I install the operation system again and close firewall of the connection server and the laptop ,it also show black screen .It seems UDP overtime .

If i use RDP ,it work well .

How can i solve this issue,Please help me .Thank you very much .

laptop :Win XP

virtual desktop:Win XP

The Following is the log on laptop .Please refer it .

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :-- pcoip_client begins.

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :--------------------------

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :**** System Info

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :Windows XP Service Pack 3 (5.1 build 2600)

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :2 processors detected

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :Intel or AMD 32 bit

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :Intel Pentium

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :****

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :FOLDER_TEMP = 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\'

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :FOLDER_PROGRAM_DATA = 'C:\Documents and Settings\All Users\Application Data\Teradici\'

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :FOLDER_LOCAL_APP_DATA = 'C:\Documents and Settings\Administrator\Local Settings\Application Data\Teradici\'

08/22/2013, 08:44:43.656> LVL:2 RC: 0 COMMON :FOLDER_ROAMING_APP_DATA = 'C:\Documents and Settings\Administrator\Application Data\Teradici\'

08/22/2013, 08:44:43.656> LVL:2 RC: 0 CLIENT :VMwareVDPPlugin_Init

08/22/2013, 08:44:43.656> LVL:2 RC: 0 CLIENT :client main: VMwareVDPPlugin_Construct called.

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE2 instructions

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE3 instructions

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :CPU supports SSSE3 instructions

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :CPU supports SSE4.1 instructions

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :Software Build ID: soft_pcoip_rc_3_8 3.8.0.9606

08/22/2013, 08:44:43.656> LVL:2 RC: 0 MGMT_SYS :Software Build date: Jul 28 2011 14:40:29

08/22/2013, 08:44:43.656> LVL:2 RC: 0 PRI :Tera device family: SOFT_PCOIP_CLIENT

08/22/2013, 08:44:43.671> LVL:2 RC: 0 MGMT_ENV :Environment manager is enabled

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_client_config_from_stores[1]: Did not process over-rideable pcoip defaults from registry.

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_client_config_from_stores[2]: Did not process over-rideable admin defaults from registry.

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::No configuration file at C:\Documents and Settings\Administrator\Local Settings\Application Data\Teradici\pcoip_client_settings.txt.

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_client_config_from_stores[3]: Processed config from file C:\Documents and Settings\Administrator\Local Settings\Application Data\Teradici\pcoip_client_settings.txt.

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_client_config_from_stores[4]: Did not process pcoip policies from registry.

08/22/2013, 08:44:43.671> LVL:0 RC: 0 MGMT_ENV :cTERA_MGMT_CFG::load_client_config_from_stores[5]: Did not process admin policies from registry.

08/22/2013, 08:44:43.671> LVL:2 RC: 0 COMMON :Initializing Winsock2

08/22/2013, 08:44:43.671> LVL:2 RC: 0 COMMON :Complete...

08/22/2013, 08:44:43.671> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build ID: trunk 3.5.0.4592

08/22/2013, 08:44:43.671> LVL:2 RC: 0 SCNET :PCoIP Soft Crypto Module Build Date: Jul 22 2010 10:38:00

08/22/2013, 08:44:43.781> LVL:2 RC: 0 CERTIFICATE :ca temp file name is C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\86fee138a933ad4c81daf2d34ec9b3a0

08/22/2013, 08:44:43.781> LVL:0 RC: 0 MGMT_PCOIP_DATA :PCoIP over UDP Mode

08/22/2013, 08:44:43.781> LVL:2 RC: 0 MGMT_PCOIP_DATA :Reset control block

08/22/2013, 08:44:43.796> LVL:1 RC: 0 VGMAC :PCoIP socket has been bound to local IP 0.0.0.0 [UDP] port 50002 (bind)

08/22/2013, 08:44:43.796> LVL:2 RC: 0 MGMT_PCOIP_DATA :UDP port selected is base=50002, range=4096, set=50002

08/22/2013, 08:44:43.796> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): initializing - frequency = 3.579545MHz

08/22/2013, 08:44:43.796> LVL:2 RC: 0 MGMT_IMG :Multi-threaded decoder is enabled (2 threads).

08/22/2013, 08:44:43.796> LVL:2 RC: 0 IPC :cSW_CLIENT_IPC: Creating client cache (size = 21500, physical memory = 2627MB)

08/22/2013, 08:44:43.796> LVL:2 RC: 0 MGMT_IMG :CODEC: State change from CODEC_INVALID to CODEC_DISABLED

08/22/2013, 08:44:43.796> LVL:2 RC: 0 MGMT_HDA :Opening audio playback device

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_vchan=1

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: auth_list=

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: unauth_list=

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: enable_datagram_logging=0

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_num_bytes=32

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: datagram_logging_channel_name=

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Config Param: callback_logging_timeout=20 ms

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\VMware\VMware View\Client\bin\mksvchanclient.dll plugin ...

08/22/2013, 08:44:43.828> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\VMware\VMware View\Client\bin\scredir_vchanclient.dll plugin ...

08/22/2013, 08:44:43.843> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\VMware\VMware View\Client\bin\vdp_rdpvcbridge.dll plugin ...

08/22/2013, 08:44:43.843> LVL:1 RC:-500 MGMT_VCHAN :DLL has no init routine (C:\Program Files\VMware\VMware View\Client\bin\vdp_rdpvcbridge.dll)

08/22/2013, 08:44:43.843> LVL:2 RC: 0 MGMT_VCHAN :Loading C:\Program Files\VMware\VMware View\Client\bin\pcoip_vchan.dll plugin ...

08/22/2013, 08:44:43.890> LVL:1 RC: 0 MGMT_VCHAN :Loaded Virtual Channel Plugins:

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_VCHAN : VMware_Client: C:\Program Files\VMware\VMware View\Client\bin\pcoip_vchan.dll

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_VCHAN : scredir_vchanclient: C:\Program Files\VMware\VMware View\Client\bin\scredir_vchanclient.dll

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_VCHAN : mksvchanclient: C:\Program Files\VMware\VMware View\Client\bin\mksvchanclient.dll

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_VCHAN : --------------------------------------

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_SYS :Boot-up complete

08/22/2013, 08:44:43.890> LVL:2 RC: 0 VTIMER :vtimer thread is alive

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: PCoIP Session Statistics Performance Counter is disabled for PCoIP Client

08/22/2013, 08:44:43.890> LVL:2 RC: 0 MGMT_PERF_MON :tera_mgmt_perf_mon_start: PCoIP Session Statistics Performance Counter is disabled because it is not installed (TeradiciPerf registry driver not found)

08/22/2013, 08:44:43.890> LVL:2 RC: 0 CLIENT :client main: VMwareVDPPlugin_Construct args=VChan/2EMMR/2Eenable,true,VChan/2EMMR/2Elistener,127/2E0/2E0/2E1/3A1196,VChan/2ERDPAddIns/2Eenabled,true,VChan/2EVMwareAddIns/2Eenabled,true,mks/2Evdp/2Eplugin/2Ewindow,1114510,target/2Ename,172/2E28/2E1/2E1,target/2Eport,4172.

08/22/2013, 08:44:43.890> LVL:2 RC: 0 CLIENT :client main:VMwareVDPPlugin_Construct: Set session callback.

08/22/2013, 08:44:43.890> LVL:2 RC: 0 CLIENT :client main: VMwareVDPPlugin_Construct complete.

08/22/2013, 08:44:43.937> LVL:2 RC: 0 MGMT_DDC :(extract_edid): Found an EDID for display 0

08/22/2013, 08:44:43.937> LVL:2 RC: 0 MGMT_DDC :(extract_edid): Display 0 topology: 1280x800, position 0,0 rot 0

08/22/2013, 08:44:43.937> LVL:2 RC: 0 MGMT_DDC :(thread_entry): Display 0 native resolution 1280x800 @ 60 Hz

08/22/2013, 08:44:44.203> LVL:0 RC: 0 CLIENT :Session Port found as '4172'

08/22/2013, 08:44:44.203> LVL:0 RC: 0 CLIENT :Session Addr found as '172.28.1.1'

08/22/2013, 08:44:44.218> LVL:2 RC: 0 PRI :tera_pri_client_set_tag: Version 1 format. ssig_tag is set

08/22/2013, 08:44:44.218> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 0, plateau = 0.0, avg tx = 0.0, avg rx = 0.0 (KBytes/s)

08/22/2013, 08:44:44.218> LVL:2 RC: 0 PRI :tera_pri_client_set_tag: Client Session ID Tag: '7deeqTkIgjwc'

08/22/2013, 08:44:44.234> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000000 T=000000/000000/000000 (A/I/O) Loss=0.00%/0.00% (R/T)

08/22/2013, 08:44:44.234> LVL:2 RC: 0 MGMT_SYS :Connecting with host (172.28.1.1, 00-00-00-00-00-00)

08/22/2013, 08:44:44.250> LVL:2 RC: 0 MGMT_SESS :PCoIP session type (PRI: 0)

08/22/2013, 08:44:44.265> LVL:2 RC: 0 MGMT_SSIG :Initiating session with: (172.28.1.1)

08/22/2013, 08:44:44.375> LVL:2 RC: 0 MGMT_SCHAN :SSL_get_peer_certificate() ok

08/22/2013, 08:44:44.375> LVL:2 RC: 0 MGMT_SCHAN :scnet_client_open: Connecting to 172.28.1.1:4172

08/22/2013, 08:44:44.390> LVL:2 RC: 0 MGMT_SSIG :Local IP address (192.168.10.158)

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_SSIG :Session established successfully (172.28.1.1, 00-0F-01-00-01-00, PRI: 0)

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_SSIG :Sending to peer: BYE disconnect reason cause (0x406)

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_PCOIP_DATA :Negotiated PCoIP data protocol version = 2

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_SSIG :Session closure reason cause (device:internal: SSIG negotiation complete - closing TLS connection)

08/22/2013, 08:44:44.406> LVL:1 RC: 0 VGMAC :Connected the PCoIP socket to peer IP 172.28.1.1 peer [UDP] port 4172

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_PCOIP_DATA :tera_mgmt_pcoip_data_open: active=1175.04 target=0 floor=13 ceil=11250 wan=112.5

08/22/2013, 08:44:44.406> LVL:2 RC: 0 MGMT_HDA :data_mtu_callback: set soft audio MTU to 1176 (given 1196)

08/22/2013, 08:44:44.406> LVL:2 RC: 0 VGMAC :Setting encryption to AES-GCM-128.

08/22/2013, 08:44:44.406> LVL:0 RC: 0 VGMAC :PCoIP Cleartext Transport Header Disabled

08/22/2013, 08:44:44.437> LVL:1 RC:-500 COMMON :tera_sock_select() failed - Invalid argument

08/22/2013, 08:45:09.156> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) = 0, variance = 0, rto = 1000

08/22/2013, 08:45:13.859> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): frequency is 3.579156MHz

08/22/2013, 08:45:16.312> LVL:1 RC:-504 MGMT_PCOIP_DATA :Invite packet not acknowledged, aborting session

08/22/2013, 08:45:16.312> LVL:2 RC: 0 MGMT_PCOIP_DATA :mgmt_pcoip_data_set_media_activation: URBoIP is not used

08/22/2013, 08:45:16.312> LVL:2 RC: 0 MGMT_SSIG :Request to reset session (PRI: 0)

08/22/2013, 08:45:16.312> LVL:2 RC: 0 PRI :tera_pri_client_set_tag: Old or MAC format. ssig_tag is set

08/22/2013, 08:45:16.312> LVL:2 RC: 0 PRI :tera_pri_client_set_tag: Client Session ID Tag: 'ssig:00-0F-01-01-01-00'

08/22/2013, 08:45:16.312> LVL:2 RC: 0 COMMON :TERA_PCOIP: SESSION_EVENT=TERA_MGMT_SYS_SESS_EVENT_OPEN_TIMEOUT, disconnect cause (0x0)

08/22/2013, 08:45:16.328> LVL:1 RC: 0 VGMAC :Session stats: Average TX=3.38722e-006 average RX=0 (Mbps) Loss=0.00%/0.00% (R/T)

08/22/2013, 08:45:16.328> LVL:2 RC: 0 CLIENT :client main: notify_session_status: TERA_MGMT_SYS_SESS_EVENT_OPEN_TIMEOUT.

08/22/2013, 08:45:16.328> LVL:1 RC:-500 VGMAC :tera_sock_recv() failed - Socket operation on non-socket (10038)!

08/22/2013, 08:45:16.328> LVL:2 RC: 0 MGMT_SYS :Connect timeout (172.28.1.1, 00-0F-01-00-01-00)

08/22/2013, 08:45:16.328> LVL:2 RC: 0 CLIENT :notify_session_status: VDP connect code: TIMEOUT (2)

08/22/2013, 08:45:16.328> LVL:2 RC: 0 VGMAC :PCoIP UDP RX thread exiting

08/22/2013, 08:45:16.328> LVL:1 RC:-500 MGMT_PCOIP_DATA :INIT: Peer has reset our PCoIP connection. Aborting session ...

08/22/2013, 08:45:16.328> LVL:2 RC: 0 MGMT_SYS :********************************************************

08/22/2013, 08:45:16.328> LVL:0 RC: 0 CLIENT :DASetConnectedCb called = 1, connected = 0, error = 2

08/22/2013, 08:45:16.328> LVL:2 RC: 0 CLIENT :client main: VMwareVDPPlugin_Exit called.

08/22/2013, 08:45:16.328> LVL:1 RC: 0 COMMON :PCoIP exit

08/22/2013, 08:45:16.328> LVL:2 RC: 0 MGMT_SYS :********************************************************

08/22/2013, 08:45:16.328> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Client'.

08/22/2013, 08:45:16.328> LVL:2 RC: 0 MGMT_SYS :********************************************************

08/22/2013, 08:45:16.921> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Client' is closed.

08/22/2013, 08:45:16.921> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'scredir_vchanclient'.

08/22/2013, 08:45:16.953> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'scredir_vchanclient' is closed.

08/22/2013, 08:45:16.953> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'mksvchanclient'.

08/22/2013, 08:45:16.953> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'mksvchanclient' is closed.

08/22/2013, 08:45:16.953> LVL:1 RC: 0 MGMT_VCHAN :=> Successfully exited all the VChan plugins

08/22/2013, 08:45:16.953> LVL:2 RC: 0 CLIENT :client main: VMwareVDPPlugin_Exit complete.

Fred_vBrain · ‎09-18-2013

Hi Richard,

can you tell me which version of View 5.0 incl. Build and View Client your are using? Do you use more than 1 monitor?

Regards,

Fred

Fred | vBrain.info | vExpert 2014-2022