Chargeback Manager doesn't display the hierarchy

[cmartinvalle]

Hi,

after creating a new hierarchy, Chargeback Manager cannot display hosts, clusters, etc. In vCenterDC_Errors.log, following error appears continuously:

2013-08-09T12:48:30.442+0200 ERROR [(4) StorageSyncJob on VC 515] [storage.StorageSyncJob] 4433: Transport error: 503 Error: Service Unavailable 

org.apache.axis2.AxisFault: Transport error: 503 Error: Service Unavailable

  at org.apache.axis2.transport.http.HTTPSender.handleResponse(HTTPSender.java:311)

  at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:200)

  at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:76)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:400)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:225)

  at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:438)

  at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:402)

  at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)

  at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)

  at com.vmware.vc.sps.InternalSpsServiceStub.queryCapability(Unknown Source)

  at com.vmware.vim.vcenter.datacollector.job.storage.StorageCapabilityInfoCollector.collectCbStorageCapabilities(StorageCapabilityInfoCollector.java:68)

  at com.vmware.vim.vcenter.datacollector.job.storage.StorageCapabilityInfoCollector.collect(StorageCapabilityInfoCollector.java:50)

  at com.vmware.vim.vcenter.datacollector.job.storage.Accumulator.collectAndStore(Accumulator.java:98)

  at com.vmware.vim.vcenter.datacollector.job.storage.Accumulator.accumulate(Accumulator.java:72)

  at com.vmware.vim.vcenter.datacollector.job.storage.StorageSyncJob.run(StorageSyncJob.java:54)

And, in the GUI, the Data Collector has errors related with Storage Synchronization, can anyone please help me to fix it?

Kind regards.

[admin · Accepted solution]

Hi,

Could you check if the VMware Profile-Driven Storage Service is running on the added vCenter Server..? If not start the service. it should work

Thanks,

[admin]

Are you able to access Profiles view through the vCenter server client (Home -> VM Storage Profiles)?

If you get an error while accessing this view, please try to restart the "VMware vSphere Profile Driven Storage service"

It seems "VMware vSphere Profile Driven Storage service" on the vCenter server is down. So make sure the service is started and running.

Also please check the troubleshooting guide for "Storage Synchronization Job Fails" section.

Is there any firewall setting that might be blocking?

What is output you see when you hit following URL in browser:

https://<VC IP>/sps/sdk

These are the possible causes that might cause Storage Sync to fail with the above mentioned stack trace.

Thanks,

Aanjaneya

[cmartinvalle]

Thanks to all! The VMware Profile-Driven Storage Service was stopped. I have started it and CBM is working fine.