Hello and welcome to the communities.
The VMware communities are made up of volunteers, including some VMware employees. The time it takes to get a response can vary, depending on the nature of the question. It is important to remember that these communities are not the official support channel for VMware products. The people that contribute here volunteer their time and expertise, and because of this there are no guarantees. Many questions get answered immediately, so using the communities as a starting place is often a good approach.