9 Replies Latest reply on Jun 1, 2013 4:30 PM by WoodyZ

    Vmplayer tools error

    McFit Novice

      I am running Ubuntu 13.04 64 bit. I installed the latest version a Vmplyer and installed Windows 8 inside the player everything went along good except I am unable to update Vmware tools. I get the error: "there was a problem updating a software component. Try again later. After Checking many message boards, I see I am not the only one with this problem, but I have yet to find any answers to this problem. Is there a fix for this or is it just a bust?


      Thank you for any assistance.

        • 1. Re: Vmplayer tools error
          WoodyZ Guru

          What version of VMware Player?

           

          What bit version of Windows 8, 32 or 64?

           

          What's with the bolding and highlighting "64-bit", "8 inside", and "except"?... It seams a bit senseless when you leave out the pertinent information requested!

          • 2. Re: Vmplayer tools error
            McFit Novice

            Apologies ...

            windows 8 is 64 bit.

            VMware player  version: 5.0.2 build-1031769

             

            The VMPlayer  runs windows fine, but because it cannot download the VMtools software component there are definite performance issues. Again the error message is:

            "Error updating VMware Tools for Windows 2000 or later. See details for more information"

            VMware tools for windows 2000 or later - version 9.2.3

            "There was a problem updating a software component. Try again later and if the problem persists, contact VMware Support or your system administrator".

            • 3. Re: Vmplayer tools error
              WoodyZ Guru

              The following is a workaround to the issue at hand.

               

              What version of Ubuntu (or other supported Linux Distro), 32-bit or 64-bit?

               

              For a VM running Windows 2000 and later under Ubuntu 32-bit (or other supported Linux Distro) download vmware-tools-windows-9.2.3-1031769.i386.component.tar file to the Host and untar it.

               

              For a VM running Windows 2000 and later underUbuntu 64-bit (or other supported Linux Distro) download the vmware-tools-windows-9.2.3-1031769.x86_64.component.tar file to the Host and untar it.

               

              Then in a Terminal change to the directory the .component file is located and then issue the following command.  Or use the FQP (Fully Qualified Pathname) to the .component file after the = sign.

               

              For Ubuntu 32-bit (or other supported Linux Distro).

               

              sudo vmware-installer --install-component=vmware-tools-windows-9.2.3-1031769.i386.component
              

               

              For Ubuntu 64-bit (or other supported Linux Distro).

               

              sudo vmware-installer --install-component=vmware-tools-windows-9.2.3-1031769.x86_64.component
              

               

              After the .component file is installed you should now be able to install VMware Tools normally however if the issue persists then you'll need to manually assign the VMware Tools for Windows, windows.iso, file to the CD/DVD and then install from Windows.

               

              If you have to manually assign the .iso image to the CD/DVD it should be located at: /usr/lib/vmware/isoimages

               

              For other Guest OS VMware Tools using the same procedure for Linux Host and VMware Player 5.0.2 the files can be downloaded from this link.

               

              Message was edited by: WoodyZ - Originally posted, Jun 1, 2013 9:13 AM. - Updated reply to reflect both 32-bit and 64-bit Ubuntu (and other supported Linux Distros).

              • 4. Re: Vmplayer tools error
                McFit Novice

                Thank you for your help. When I try to install it in terminal I get the message "vmware-tools-windows-9.2.3-1031769.x86_64.component is not a component" Is there something I am doing wrong?

                • 5. Re: Vmplayer tools error
                  WoodyZ Guru

                  Check the MD5 Sum of the vmware-tools-windows-9.2.3-1031769.x86_64.component.tar file in a Terminal, what value does it return?

                   

                  md5sum vmware-tools-windows-9.2.3-1031769.x86_64.component.tar

                  • 6. Re: Vmplayer tools error
                    McFit Novice

                    8ee04865cb237920a68374ada621388b  vmware-tools-windows-9.2.3-1031769.x86_64.component.tar


                    • 7. Re: Vmplayer tools error
                      WoodyZ Guru

                      Okay, that's a good checksum.  Can you try the directions again and then post a screenshot of the Terminal window so I can see the exact command and output.

                      • 8. Re: Vmplayer tools error
                        McFit Novice

                        With your great assistance I managed to get it all working. I thank you very much.

                         

                        Cheers

                        • 9. Re: Vmplayer tools error
                          WoodyZ Guru

                          Well my guess would be you didn't follow the directions the first time and either didn't change to the location of the .component file in the Terminal or didn't use the FQP (Fully Qualified Pathname)!