VMware Horizon Community
hurdle
Enthusiast
Enthusiast

Disconnect and Log off greyed out


I have a manual pool with one desktop

all of a sudden the disconnect and log off option is greyed out.

I have tried to reset desktop

connecting via rdp/pcoip

removed and re-added pool from scratch

Its being accessed internal

the other pools are working fine

any ideas

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3 Replies
mpryor
Commander
Commander

In the Windows client the disconnect and logoff menu item triggers a command that is sent over the same communication channel as USB data, this is TCP port 32111. You may have blocked this in your firewall configuration.

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VCXD
Contributor
Contributor

But the Firwall service is set to disabled! Also, the USB redirection is unavailable.

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Gaurav_Baghla
VMware Employee
VMware Employee

As mentioned by Mpryor The client opens a tcp channel to the agent framework port 32111 for usb redirection and this channel is also used to send the "Disconnect and Logoff" msg from client to agent. SO check for Firewall Apart from firewall you could also check for if the  virtual machine is set with "password protection" option Check Article http://kb.vmware.com/kb/1007580

Regards Gaurav Baghla Opinions are my own and not the views of my employer. https://twitter.com/garry_14
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