I have a manual pool with one desktop
all of a sudden the disconnect and log off option is greyed out.
I have tried to reset desktop
connecting via rdp/pcoip
removed and re-added pool from scratch
Its being accessed internal
the other pools are working fine
any ideas
In the Windows client the disconnect and logoff menu item triggers a command that is sent over the same communication channel as USB data, this is TCP port 32111. You may have blocked this in your firewall configuration.
But the Firwall service is set to disabled! Also, the USB redirection is unavailable.
As mentioned by Mpryor The client opens a tcp channel to the agent framework port 32111 for usb redirection and this channel is also used to send the "Disconnect and Logoff" msg from client to agent. SO check for Firewall Apart from firewall you could also check for if the virtual machine is set with "password protection" option Check Article http://kb.vmware.com/kb/1007580