0 Replies Latest reply on Feb 6, 2013 8:24 AM by Adam Cook

    View Session freezes for user.

    Adam Cook Hot Shot

      We have users reporting that there View session using the software 5.1.1 client freezes and they need to reboot to get to another session.

      When I check the VM in vSphere, I am able to open the console and interact with the VM but the user does not see the changes at the end point.

       

      I have seen other posts in the forums where the session will reconnect when using a Zero Client. But in my case the session never reconnects.

       

       

      Below is the part of the PCoIP Log file at 08:51:35 is when the session "half" disconnects.

       

       

      02/06/2013, 08:50:08.144> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:50:17.753> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   1
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.03 bwt 9.27, decode rate est (MBit/sec) - 23.14
      02/06/2013, 08:50:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   0.4787
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 4.57 quality 80
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.62, bits/sec - 41060.72, MPix/sec - 0.07
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:50:41.269> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 9.4, avg rx = 5.0 (KBytes/s)
      02/06/2013, 08:50:41.269> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/065476  T=000000/052139/027125 (A/I/O) Loss=0.00%/0.00% (R/T)
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.04 bwt 9.27, decode rate est (MBit/sec) - 26.44
      02/06/2013, 08:51:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   0.0159
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 4.83 quality 80
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 1.69, bits/sec - 190632.18, MPix/sec - 0.11
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:51:18.128> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   2
      02/06/2013, 08:51:35.644> LVL:2 RC:-500        MGMT_IMG :Imaging Timer expiry.
      02/06/2013, 08:51:35.659> LVL:2 RC:   0        MGMT_IMG :Resetting encoder (reset_type=1)
      02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Elapsed session time = 2521 seconds
      02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Total=0.0742576 Lossy=0.0168698 Lossless=0.0549023 Build=0.00717756 (Lossy 0.00248549) Cache=0.0115413 Mbps
      02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Lossy=0.00653276 Color=0.0280938 Bkgnd=0 Motion=0.013545 Cache=0.159913 Mpps
      02/06/2013, 08:51:36.659> LVL:0 RC:   0    IMG_FRONTEND :close_displays: reset SVGADevTap.
      02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_RUNNING to CODEC_DISABLED
      02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_DISABLED to CODEC_CFG_EXCHANGE
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.01 bwt 9.27, decode rate est (MBit/sec) - 6.91
      02/06/2013, 08:51:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   3.6568
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.85, bits/sec - 125021.67, MPix/sec - 0.00
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:51:41.331> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 3.9, avg rx = 2.8 (KBytes/s)
      02/06/2013, 08:51:41.331> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/067611  T=000000/053935/027959 (A/I/O) Loss=0.00%/0.00% (R/T)
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91
      02/06/2013, 08:52:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:52:18.847> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   9
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91
      02/06/2013, 08:52:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:52:41.456> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 0.9, avg rx = 11.3 (KBytes/s)
      02/06/2013, 08:52:41.456> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/068623  T=000000/053935/028561 (A/I/O) Loss=0.00%/0.00% (R/T)
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91
      02/06/2013, 08:53:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:53:20.316> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   1
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91
      02/06/2013, 08:53:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0
      02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0
      02/06/2013, 08:53:41.534> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 0.1, avg rx = 0.2 (KBytes/s)