View Session freezes for user.

[nonsparker]

We have users reporting that there View session using the software 5.1.1 client freezes and they need to reboot to get to another session.

When I check the VM in vSphere, I am able to open the console and interact with the VM but the user does not see the changes at the end point.

I have seen other posts in the forums where the session will reconnect when using a Zero Client. But in my case the session never reconnects.

Below is the part of the PCoIP Log file at 08:51:35 is when the session "half" disconnects.

02/06/2013, 08:50:08.144> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:50:17.753> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   1

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.03 bwt 9.27, decode rate est (MBit/sec) - 23.14

02/06/2013, 08:50:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   0.4787

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 4.57 quality 80

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.62, bits/sec - 41060.72, MPix/sec - 0.07

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:50:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:50:41.269> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 9.4, avg rx = 5.0 (KBytes/s)

02/06/2013, 08:50:41.269> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/065476  T=000000/052139/027125 (A/I/O) Loss=0.00%/0.00% (R/T)

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s   0 max_s  30 bwc 0.04 bwt 9.27, decode rate est (MBit/sec) - 26.44

02/06/2013, 08:51:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   0.0159

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 4.83 quality 80

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 1.69, bits/sec - 190632.18, MPix/sec - 0.11

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:51:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:51:18.128> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   2

02/06/2013, 08:51:35.644> LVL:2 RC:-500        MGMT_IMG :Imaging Timer expiry.

02/06/2013, 08:51:35.659> LVL:2 RC:   0        MGMT_IMG :Resetting encoder (reset_type=1)

02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Elapsed session time = 2521 seconds

02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Total=0.0742576 Lossy=0.0168698 Lossless=0.0549023 Build=0.00717756 (Lossy 0.00248549) Cache=0.0115413 Mbps

02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :Image stats: Lossy=0.00653276 Color=0.0280938 Bkgnd=0 Motion=0.013545 Cache=0.159913 Mpps

02/06/2013, 08:51:36.659> LVL:0 RC:   0    IMG_FRONTEND :close_displays: reset SVGADevTap.

02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_RUNNING to CODEC_DISABLED

02/06/2013, 08:51:36.659> LVL:2 RC:   0        MGMT_IMG :CODEC: State change from CODEC_DISABLED to CODEC_CFG_EXCHANGE

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.01 bwt 9.27, decode rate est (MBit/sec) - 6.91

02/06/2013, 08:51:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:  16 avg:   3.6568

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.85, bits/sec - 125021.67, MPix/sec - 0.00

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:51:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:51:41.331> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 3.9, avg rx = 2.8 (KBytes/s)

02/06/2013, 08:51:41.331> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/067611  T=000000/053935/027959 (A/I/O) Loss=0.00%/0.00% (R/T)

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91

02/06/2013, 08:52:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:52:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:52:18.847> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   9

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91

02/06/2013, 08:52:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:52:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:52:41.456> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 0.9, avg rx = 11.3 (KBytes/s)

02/06/2013, 08:52:41.456> LVL:1 RC:   0           VGMAC :Stat frms: R=000000/000000/068623  T=000000/053935/028561 (A/I/O) Loss=0.00%/0.00% (R/T)

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91

02/06/2013, 08:53:08.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:53:08.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:53:20.316> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: round trip time (ms) =   0, variance =   1, rto = 101, last =   0, max =   1

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log: cur_s 192 max_s 192 bwc 0.00 bwt 9.27, decode rate est (MBit/sec) - 6.91

02/06/2013, 08:53:38.347> LVL:0 RC:   0        MGMT_IMG :Imaging rtt last:   0 min:   0 max:   0 avg:   3.6568

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log: Disp_0:SoftPCoIP, Disp_1:Disabled, Disp_2:Disabled, Disp_3:Disabled

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC): tbl 1 fps 0.00 quality 0

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (SoftIPC):  bits/pixel - 0.00, bits/sec - 0.00, MPix/sec - 0.00

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): fps 0.00 quality 0

02/06/2013, 08:53:38.347> LVL:2 RC:   0        MGMT_IMG :log (Tera2800IPC): bits/sec - 0.00, MPix/sec - 0.00, rx_pdu/sec - 0.0, tx_pdu/sec - 0.0

02/06/2013, 08:53:41.534> LVL:2 RC:   0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 1317, plateau = 1152.0, avg tx = 0.1, avg rx = 0.2 (KBytes/s)