1 2 3 4 Previous Next 45 Replies Latest reply on Feb 10, 2013 3:45 PM by vladvino

    Upgrade to Fusion 5.02 caused Windows 8 VM crashes

    vladvino Lurker

      I upgraded to Fusion 5.02 this afternoon and started experiencing Windows 8 VM crashes when I run Chrome in it. I didn't have a single issue with 5.01. Please see attached diagnostics file.

       

      Thanks,

       

      -Vlad 

        • 1. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
          fishtanked Lurker

          +1 with this issue.  Not impressed as 5.0.1 was rock solid, but 5.0.2 is buggy.  Windows has crashed and had to restart about 3 times already when using Office 2010 apps and I've only had it installed for one hour. I think it appears to be related to Unity.

          • 2. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
            fishtanked Lurker

            I retract my speculative comment that it was related to Unity.  The same crash is happening in Full Screen as well.

             

            What I did find is another communities thread regarding Fusion 5.0.2 is crashing out a VM but in a seemingly unrelated scenario.  I've tried the same fix as stated in this thread, and the problem has gone away.

             

            Quote: With your VM powered off, go into the Virtual Machine > Settings, then choose Display, and turn off theAccelerate 3D Graphics option.  Then close the Settings window and try to power on your VM.

             

            http://communities.vmware.com/thread/425153?tstart=0

            • 3. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
              dariusd Virtuoso
              VMware EmployeesUser Moderators

              Hi Vlad, and welcome to the VMware Communities!

               

              Your crash is the same as several others we've seen in the last day or so.

               

              As fishtanked has already suggested, you should try the workaround from the other thread:  With your VM powered off, go into the Virtual Machine > Settings, then choose Display, and turn off the Accelerate 3D Graphics option.  Then close the Settings window and try to power on your VM.

               

              It is most unfortunate for us that the release of Fusion 5.0.2 coincided with the release of the Apple Software Update which has brought about this problem! 

               

              We'll continue to investigate through our internal bug report, and hopefully we'll soon figure out how to fix this problem.

               

              Cheers,

              --

              Darius

              • 4. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                markcharney Novice

                I'm seeing a similar problem with 5.0.2 and windows 7 with a Lion host.. I get BSOD on boot.

                Tried turning off 3D acceleration as described above but no luck.

                • 5. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                  DallasJeff Novice

                  I really don't think it's appropriate to put the blame on Apple's update ...  The same is happening to me. However, I applied the Apple update and had no issues with Ubuntu 12.10 until I updated to VMWare Fusion 5.02. So, I was running 5.01 under Mountain Lion and with the Apple Software updates and This is not the type of thing that should happen on a minor maintenace update.

                  • 6. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                    WoodyZ Guru

                    Where is someone explicitly and specifically blaming Apple for this? Nowhere that I can see! The issue is being looked into and for now the workaround is to disable the Accelerate 3D Graphics option until the issue is resolved!

                    • 7. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                      DallasJeff Novice

                      Dariusd is blaming Apple and accentuating it with his Mad face. In any event, as I said, everything worked fine with Apple's updates. It was only after upgrading to Fusion 5.02 that everything broke.

                      • 8. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                        dariusd Virtuoso
                        User ModeratorsVMware Employees

                        Hi DallasJeff,

                         

                        Please be open to the possibility that there are multiple issues here.

                         

                        There may be an issue with Fusion 5.0.2 that we're yet to figure out.  I never said there wasn't, and have not been dismissive of those who've been willing to discuss and explore the issue.

                         

                        What we know for sure is that there is absolutely an issue with the combination of MacBook Air and MacBook Pro Update 2.0 and Fusion 5.0.x.  That includes both Fusion 5.0.1 and Fusion 5.0.2  You might have been lucky enough to avoid the symptoms until upgrading to Fusion 5.0.2.  Lots of people have already incorrectly blamed Fusion 5.0.2 for this specific problem, and the information from the support bundles they've provided backs me up on my assessment.

                         

                        I don't believe I ever blamed Apple for the problem, and if I did so, it was a slip and I apologise for doing so.  The Apple's Software Update has made a problem apparent, manifesting as a crash of Fusion, and we do not yet have a root cause.  I thought I'd been pretty clear that it might be a problem with the Software Update itself, or it may be that the Software Update has brought out a latent problem in Fusion.  We don't yet know, and we're working on it as quickly as we can.

                         

                        The mad face is at the bad luck that our update release coincided so neatly with the release of Apple's Software Update, which has led to this epic confusion!

                         

                        If you have any questions about a problem you're encountering, feel free to upload your support bundle and I'll take a look.

                         

                        Thanks,

                        --

                        Darius

                        • 9. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                          WoodyZ Guru

                          I can't speak for Darius however I think your interpretation of what's being said is totally off base and wrong!  In another thread on this issue, which you posted to as well, he explicitly and specifically states "We'll continue to investigate the problem to determine whether it is a  defect in Fusion or a defect in the updated graphics driver from Apple." so I don't take his comments in this thread (or the other) to be that of one explicitly and specifically blaming Apple for this!

                           

                          Message was edited by: WoodyZ

                          • 10. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                            DallasJeff Novice

                            Darius... It seems clear that you are blaming Apple software and I was just lucky... Well, this same exact issue happend on a 2008 MacBook Pro which did not receive any software updates and others on the forum that have not received any Apple updates also are experiencing the proiblem  only when 5.02 was in the mix. So, tell me how the Apple software update of which there was none for my 2008 MacBook Pro caused the issue when I upgraded to Fusion 5.02. Unless magic was involved how could that happen ? In any event, Apple releases software to developers prior to release. Did  VMWare test with it. I think this finger pointing is not valuable as well. How can you say that VMWare was incorrectly blamed ? It is their software that was not tested appropriately and this is very clear. I am having issues on two very different Macs and they both only started having issues with a VMWare software update. So, how can you say that all us lowly customers are incorrect. That is leaving a bitter taste in my mouth. This should not be happening and it is very muchVMWare's responsibility,

                            • 11. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                              dariusd Virtuoso
                              User ModeratorsVMware Employees

                              Uhmmm... Did you even read the post to which you replied?  Not to put too fine a point on it, but you seem to have ignored absolutely everything I wrote.

                              --

                              Darius

                              • 12. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                                DallasJeff Novice

                                I did not ignore anything you wrote.  And btw, software that I'm running on my Macs is not due to any luck or lack thereof and it's insulting to say otherwise.

                                • 13. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                                  WoodyZ Guru

                                  @DallasJeff, if you like to contribute to the resolution of this or whatever issues you have with VMware Fusion then provide the support bundle from each of your affected systems either here or through proper support avenues otherwise go be a troll elsewhere!

                                  • 14. Re: Upgrade to Fusion 5.02 caused Windows 8 VM crashes
                                    DallasJeff Novice

                                    I am trying to find the solution and am not the one blaming Apple. I merely pointed out that blaming Apple is inappropriate and anti productive and it is you WoodyZ that has resorted to name calling.

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