VMware Horizon Community
LaurenMalhoit
Enthusiast
Enthusiast

Not in list of entitled desktops

Hey Everyone,

I'm working with a View 4 environment.  I can connect to the desktops from my building, but not from a remote lab.  I get the error desktop "is not in list of entitled desktops."  Has anyone ever run into this?  I've tried different users.  The firewall settings should be good because I've not changed anything and this all worked before.  Any suggestions?

Thanks!

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mittim12
Immortal
Immortal

Welcome to the forums.    The desktop pool may have a tag applied that only allows it to be accessed through a certain connection broker ( your building) and so the desktop is not available when connecting through a different connection broker (remote lab).

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LaurenMalhoit
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Enthusiast

I think this was a case of user error.  I’m not sure what the fix was, though.  Thanks for your help!

--Lauren Malhoit

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