3 Replies Latest reply on Feb 20, 2012 11:44 PM by Andrewqpaul

    Office Communicator 2007 R2 (outloook integration error) on XP with Office 2010 SP1

    alelondon Enthusiast

      So I have followed the document http://communities.vmware.com/thread/263969 to package Communicator 2007 R2. All running "tickety boo" except there is a little red blob on the task bar icon showing "Outook Integration Error". As expected the Outlook integration with status updates and the green/amber/red lights next to contacts is not shown...

       

      Now, Microsoft says this is due to your primary SMTP not being the same in both Outlook and Communicator and that you can fix this error by adding the regkey:

       

      KEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator

      create DWORD DisableEmailComparisonCheck=1

       

      Despite the unlikelyhood of my primary SMTP address being different I have added this key to the project, rebuilt it but the error is still there.

       

      I have then followed MS Method 2 http://support.microsoft.com/kb/951644 of adding an adm file to the GPO and editing the "Disable email comparison check for Outlook PIM integration", still no dice.

       

      The VM where I am trying to run this is a View 5 VM with XP SP3, Office 2010 SP1 is installed in the build. (Office 2010 is not thinapp'd)

      I have also tested this on Windows 7 machine with Office 2010 installed, same results.

       

      I have also tried changing the below section on HKEY_LOCAL_MACHINE.TXT to "isolation_writecopy" instead of "isolation_full" - no difference.

      As can be seen below, the DisableEmailComparisonCheck is also there and set to 1 which in theory should get rid of that error.

       


      isolation_writecopy HKEY_LOCAL_MACHINE\Software\Microsoft\Communicator
        Value=
        REG_SZ~Microsoft Office Communicator 2007 R2#2300
        Value=InstallationDirectory
        REG_SZ~%ProgramFilesDir%\Microsoft Office Communicator\#2300
        Value=RollbackCommand
        REG_SZ~msiexec.exe#2300
        Value=MediaDirectory
        REG_SZ~%ProgramFilesDir%\Microsoft Office Communicator\Media\#2300
        Value=RollbackParameters
        REG_SZ~/x {0D1CBBB9-F4A8-45B6-95E7-202BA61D7AF4}#2300
        Value=LCMsgCleanup
        REG_DWORD=#01#00#00#00
        Value=EvalCleanup
        REG_DWORD=#01#00#00#00
        Value=DisableEmailComparisonCheck
        REG_DWORD=#01#00#00#00

       

       

      Is anyone else experiencing this or can point me in the right direction?

       

      Much appreciated!