vCO client crashing

[jake_robinson_b]

I am presented with a login, and it start to connect OK, but then the window just dissappears with no error.

vso.log attached.

Running client from Win2k8R2 server. vCO 4.2 appliance. JRE version 1.7.0_01

[AureusStone]

That is a strange one.  Is this a new install or have you been able to log in before?

Does this file exist for you?  Are the NTFS permissions okay?

C:\Users\Administrator\.vmware\vcoadmin-workflow-list.xml

If it is a new install I consider rebooting, reinstalling and checking group policies.

[jake_robinson_b]

File permissions are ok, because I've tried deleting the .vmware folder to "reset" everything. It recreates the folder just fine. The XML files mentioned in the log file don't exist, however. I guessed yesterday that is the reason for the crash, but what is supposed to create those files?

It's a new install.  I just downloaded the appliance, configured it, and ran the client.

I will say that vCO 4 used to be installed on the particular server I am running the client from (the vC server).

Cheers,

Jake

[igorstoyanov · Accepted solution]

Hi Jake,

Did you use the vCO client installed with vCenter to connect to the vCO appliance? If that is the case, I am afraid that it would not work. The only way to connect to the appliance is to use the vCO client via Java WebStart. The link is located on the home page of the appliance.

Also, I saw that you are using java7. I am afraid that vCO doesn't supporting java7 yet since this was release just a few months ago.

Thanks,

Igor.

[jake_robinson_b]

Hmm, someone might want to change the release notes, because it says 1.6+ (indicating 1.7 is an option.)

Also, yes; I am using the java web start from the appliance home page.

[igorstoyanov]

Hi Jake,

I couldn't find the recommendation for java 1.6+ in the release notes or the appliance docs. Could you please point me to the source of this doc.

Thanks,

Igor.

[jake_robinson_b]

Downgrading to Java 1.6 fixed the issue. I will look for the documentation that stated 1.6+