you may want to open an SR with VMware Support. Maybe you hit a bug? If no bug, maybe they can review some logs, setup a WebEx session and get it resolved for you.
Keep us posted on the outcome... Wish I had more ideas
The other machines would error out at the begining. Using the way last posted, it didnt fail right away but it did eventualy. Support request opened.
Any news from the support team on this.
We hit the same issue today but the guest is Windows 2003 R2 Enterprise x32
Found this thread
Not yet, I have uploaded everything under the sun to them.
At this point the rep is going to webex in and watch it but we just haven't yet.
Interestingly one of our machines is able to clone, and I can not figure out what is diferent about it vs the others. They are all Win7 64bit and all have the same virtual hw ver.
The issue had to do with the vmware tools service inside the guest.
The VM I was using was a template, that I had automaticaly upgraded the vmware tools for.
Apparently it didn't do it correctly and the service wasn't running. Come to find out vcenter tags something in the vmx file that indicates vmware tools being installed.
This was missing due to the service not running last time the machine was powered up.
The fix was to uninstall the tools and reinstall them, rebooting each time.
Then I was able to clone with customization.
Hope this helps!