I took my work (Win7) laptop home last night, and placed it side by side with my ThinClient (HP t5740e) device(Windows 7 Embedded) and my personal(WinXP SP2) PC. Both the laptop and my personal PC sporadically have connectivity issues upon connection. The connections timed-out 2 or 3 times before I got a successful connection to my desktop. Each failed connection initially connects fine maining I get my authentication prompt each and every time, the username & password is accepted. I see the two media pools I have access to. I select one and my desktop starts to size. However, a black window will only appear. After ~20 seconds I get the infamous error message: “ The remote computer has ended the connection”. However, the Thinclient was stable upon first connection as usual. My work laptop works fine internally at work. This is only a remote connection issue. I do not have any devices internally at work that has these same sporadic connectivity issues.
To add to this issue, another colleague of mine has the same sporadic connectivity issue on his personal (Win 7 Home Edition x64 bit) Laptop. He has a dual-boot laptop. He then boots into Ubuntu 11.x(Linux distribution) and downloaded the Open View client from Linux (http://code.google.com/p/vmware-view-open-client/) and stays connected all the time and experiences NO time out connections.
Another colleague is using his personal iPAD iOS Verizon G3 using the View client from the Apple store (v.1.0.1 Updated 3/09/2011). He has very good connectivity. However, he does indicate he gets the infamous time-out message. I am willing to bet it is due to the wireless G3 connection. My guess.
Yet another colleague has a personal MAC and uses the View client remotely with no connectivity issues.
So in summary, I believe our remote connectivity issues are NOT ISP or work Firewall related. The common thread with the connectivity issues I talked about above is the Windows(Win XP or Win7) client.
Can you tell me if there is any VDI log file(s) with paths either on the client side or the Security Server or even the connection server that I could review to help troubleshoot these remote connectivity issues?
Any insight or experiences would be greate. We are a pure 4.6 shop. 4.6 Agents, Connection server, security server, client, etc.
Let me know if anymore information is needed to help troubleshoot this issue. Thanks in advance…