I've done a bit of reading in trying to find a solution. It seems that the display driver is at fault. There are numerous other articles out there but it seems none have a clear answer and/or steps to rectify the problem at least that I've found. It is my hope that I can clearly outline what worked for us. We had to replace the display driver with the WDDM driver located here: C:\Program Files\Common Files\VMware\Drivers\wddm_video. A reboot is required so plan on doing this when the server can go down.
Great solution, it worked great for us. Thanks!
"great solution"?
Not really, considering the manual amount of work involved and the MANY virtual machines a lot of us have. This issue is really making me lose respect for VMware because it is still prevalent and widespread after so long.
Thanks for posting this solution. This problem has plagued me for a couple months!!!! Your solution worked perfectly!
Thank you. Great step-by-step instructions, makes working in the consoles much more bearable now!
This process worked for me as well. Thank you.
Absolutely fantastic! Too bad this still hasn't been corrected in vSphere...:smileyconfused:
THANK YOU! Using the console was driving me NUTS! Of course it took like 40 minutes to do because of the sluggish console 🙂
I fail to understand why VMware can't fix this, but I'm really thankful you took the time to describe the solution.
Glad the steps above worked for you. I'm pretty sure the issue has been fixed in vSphere 5 as I haven't had to update the display driver on new servers since we upgraded.
Well that makes sense, We're on 4.1.0.
Thanks again.
I had the wddm driver installed but the mouse was still driving me crazy. Compared every setting on this guest with another in the same environment which worked OK. Tried changing from SVGA 3D to VGA II, lots of reboots, hardware acceleration set to max, all visual effects turned on, increased RAM to 16GB and 4 x CPU, moved host servers, played with all resolutions, windows updates. Nothing 😞
Then I went to Install/ Upgrade VMTools - Interactive Install - Repair. Rebooted guest and it's working fine now. Jeez, what a pulaver!!!
Hi,
This sluggish mouse problem after installing VMware tools is not guaranteed that the Display drivers will be updated as well to SVGA 3D, I have seen many times with Windows Server 2008 R2 VMs where this driver is not updated especially after conversion. Funny thing the same VM converted again and the SVGA 3D driver is updated, there is no consistency and ESXi version is 5.1
NIkhil