View 4 agent disconnecting on it's own

[jeffster68]

We are running View agent 4.0.2 on HP t5545 thin clients. We have rolled it out to a test group of 7 people, running 2 different Windows XP VM's both using PCoIP. Pretty much every day between 4:30 and 5:30 they disconnect on thier own and give this error.

"The Secure Connection to the View Server has unexpectedly disconnected.

Reason:Session timed out"

And they cannot reconnect to the session for about 5 minutes.

Any ideas on what could be causing this?

[pauljawood]

Hi,

I'm looking into this for you at the moment but have not seen this since View 3.1 and it was resolved in 3.1.1. Please can you have a look at the KB linked and see if you are getting the same kind of RDP errors. (http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1012388).

Please reply with the errors you are getting and I will see if I can get you anymore information.

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[danimr]

We're having exactly the same problem and, surprisingly, at exactly the same time. All the clients get disconected around 5PM (GMT+1). The only way to reconnect them is to reboot the thin client.

We are using Wyse thin clients and we're stil in investigating the problem.

I haven't more clues to share yet

dani

[danimr]

In the event viewer we found that the sessions are always disconnected after 600 minutes. That's why all the sessions are disconnected arround 5PM with a message similar to this:

"User HELIOS\B04MEC05 disconnected from machine MecB04XPN_5 for
desktop mecxp_normal - session allocated at 19 de febrero de 2010
7:08:05 CET, connected for 600 mins 36 secs"

Now we just need to figure out where in the View configuration is this timeout defined

[mittim12]

You can adjust the session timeout value under the Configuration tab and global settings.

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[danimr]

thank you Mittim12!!

changing the setting did the trick

thanks!