View 4: RDP works, PCoIP doesn't

[BISGInc]

Well, the title says it all.

I have View 4 up and running, and all generally appears to have gone well. The problem I'm running into is if I choose the RDP protocol, the desktop pops up and runs fine. If, however, I choose the PCoIP protocol, I get a black screen and then 10-15 seconds later, the connection drops.

One of the suggestions I've found was to double check the video memory on the DVM, which I did. It was originally 29.61 or something like that, so I changed it to 32. That didn't help, so I tried 64. That didn't help either.

On the DVM, in the pcoip_server_pre_2010_* files, I see the following lines:

01/10/10 19:48:54 server main: Opening mailboxes

01/10/10 19:48:54 server main: ViewAgent did not give us a preferred connection address.

01/10/10 19:48:54 server main: tera_pcoip_init

01/10/10 19:49:26 server main: exiting

01/10/10 19:49:28 server main: detaching inputdevtap

01/10/10 19:49:28 server main: closing the connection

01/10/10 19:49:28 server main: was connected - calling connection_closed

01/10/10 19:49:28 server main: closing mailboxes

01/10/10 19:49:28 server main: cleaning up reply ack wait

01/10/10 19:49:28 server main: freeing argument copy

01/10/10 19:49:28 server main: done

On the DVM, in the pcoip_server_* files, I see the following:

01/10/2010, 19:48:55> LVL:2 RC: 0 MGMT_SYS :Ready to connect with client

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: cb_server_ready_to_connect called.

01/10/2010, 19:48:55> LVL:2 RC: 0 MGMT_SCHAN :scnet_server_open: Listening for client on 192.168.90.225:50002

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: InputDevTap setup

01/10/2010, 19:48:55> LVL:1 RC:-500 SERVER :InputDevTap_Attach() failed (result=1002)

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: registering session callbacks

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: waiting for server to be ready

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: sending ready message

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: Starting message loop

01/10/2010, 19:48:55> LVL:0 RC: 0 SERVER :server main: MBX_SESSION_TAG = 'bc3512c6f4c1f248bd6a71faef6f104c'

01/10/2010, 19:48:55> LVL:2 RC: 0 RTOS :tera_query_performance_frequency(): initializing - frequency = 3.579545MHz

01/10/2010, 19:48:56> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx thread info: bw limit = 0, plateau = 0.0, avg tx = 0.0, avg rx = 0.0 (KBytes/s)

01/10/2010, 19:48:56> LVL:1 RC: 0 VGMAC :Stat frms: R=000000/000000/000000 T=000000/000000/000000 (A/I/O) 0.00% lost

01/10/2010, 19:49:26> LVL:0 RC: 0 SERVER :server main: MBX_SHUTDOWN

01/10/2010, 19:49:26> LVL:0 RC: 0 SERVER :server main: exiting

01/10/2010, 19:49:26> LVL:0 RC: 0 SERVER :server main: tearing down the blob and waiting

01/10/2010, 19:49:26> LVL:0 RC: 0 MGMT_SESS :Tearing down the session

01/10/2010, 19:49:26> LVL:2 RC: 0 MGMT_VCHAN :>>> app_reset: Session has been dropped. Forcing all channels to close!

01/10/2010, 19:49:26> LVL:2 RC:-503 MGMT_VCHAN :>>> Failed to close channel because session is not connected!

01/10/2010, 19:49:26> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'VMware_Server'.

01/10/2010, 19:49:28> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'VMware_Server' is closed.

01/10/2010, 19:49:28> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Closing plugin 'mksvchanserver'.

01/10/2010, 19:49:28> LVL:2 RC:-503 MGMT_VCHAN :>>> Failed to close channel because session is not connected!

01/10/2010, 19:49:28> LVL:2 RC: 0 MGMT_VCHAN :>>> Connect callback 0 has been un-registered (mksvchan).

01/10/2010, 19:49:28> LVL:2 RC: 0 MGMT_VCHAN :VChanPluginExit: Plugin 'mksvchanserver' is closed.

01/10/2010, 19:49:28> LVL:1 RC: 1 MGMT_VCHAN :=> Successfully exited all the VChan plugins

In the pcoip_agent_* files, I see the following:

01/10/10 19:46:58 pcoip_agent_get_codec_info

01/10/10 19:46:58 **** System Info

01/10/10 19:46:58 Windows XP Service Pack 3 (5.1 build 2600)

01/10/10 19:46:58 1 processors detected

01/10/10 19:46:58 Intel or AMD 32 bit

01/10/10 19:46:58 Intel Pentium

01/10/10 19:46:58 XMM instructions present

01/10/10 19:46:58 SSE instructions present

01/10/10 19:46:58 SSE2 instructions present

01/10/10 19:46:58 PAE enabled

01/10/10 19:46:58 NX present

01/10/10 19:46:58 ****

01/10/10 19:46:58 pcoip_agent_register

01/10/10 19:46:58 pcoip_agent_register: intf version is 0102

01/10/10 19:46:58 pcoip_agent_register: int length is 40

01/10/10 19:46:58 pcoip_agent_connect_req

01/10/10 19:46:58 Client address is 0.0.0.0:50002

01/10/10 19:46:58 Agent GUID=2a04baac6f46f14ea4dabf0110ee2c36

01/10/10 19:46:58 codec = 2.

01/10/10 19:46:58 Launching pcoip_server_win32

01/10/10 19:46:58 VMWare's launcher code worked.

01/10/10 19:46:59 Waiting for ready message.

01/10/10 19:47:03 Got ready message.

01/10/10 19:47:03 Creating server's mailbox.

01/10/10 19:47:03 Sending session tag.

01/10/10 19:47:03 Adding session to list.

01/10/10 19:47:03 Sending connection response ok.

01/10/10 19:47:03 pcoip_agent_connect_req (end): connection_response, 0

01/10/10 19:47:03 pcoip_agent_disconnect

01/10/10 19:47:03 tera_agent_disconnect

01/10/10 19:47:03 tera_agent_disconnect: connection_closed 2

01/10/10 19:48:51 pcoip_agent_connect_req

01/10/10 19:48:51 Client address is 0.0.0.0:50002

01/10/10 19:48:51 Agent GUID=bc3512c6f4c1f248bd6a71faef6f104c

01/10/10 19:48:51 codec = 2.

01/10/10 19:48:51 Launching pcoip_server_win32

01/10/10 19:48:51 VMWare's launcher code worked.

01/10/10 19:48:52 Waiting for ready message.

01/10/10 19:48:55 Got ready message.

01/10/10 19:48:55 Creating server's mailbox.

01/10/10 19:48:55 Sending session tag.

01/10/10 19:48:55 Adding session to list.

01/10/10 19:48:55 Sending connection response ok.

01/10/10 19:48:55 pcoip_agent_connect_req (end): connection_response, 0

01/10/10 19:49:26 pcoip_agent_disconnect

01/10/10 19:49:26 tera_agent_disconnect

01/10/10 19:49:26 tera_agent_disconnect: connection_closed 2

Any ideas? Thoughts?

Thanks in advance,

Rick

[aaronb123]

Hi Rick,

I have the same problem and called tech supp. We're stiill looking at the problem but one posibility is that a GPO is causing an issue. I moved the computer account to another OU that is unaffected by GPOs and PCoIP now works!

Very odd!

Good Luck

Aaron B

[icwashere]

Aaron,

I also have the same issue with GPO affecting users from logging into a VMware View 4 PCoIP session.

Aaron, do you use logon scripts in your GPO, mainly VBS scripts I think that's what is make PCoIP no work?

Thanks

ICWASHERE

[AliG123]

Hi all,

I was having the same issue with PCoiP connections. The thin client would make the connection then a blank screen and about 10 seconds later it would just drop the connection.

I noticed that the sygate firwall was actually blocking the PCoIP connection but letting RDP through.

Once I disabled the Sygate firewall, PCoIP connections worked great.

Check to see if you have firewall enabled on your access device, if you do make sure to disable it for PCoIP connection.

My thin client was running WES 2009.

If disabling the firewall on the client resolves your issue please do comment back.

Thanks!

[aaronb123]

Hi,

We are actively looking at our GPOs to resolve this. I've opened the a call with VMware, but they have sat on it for over a week now. View support at VMware seems to be an afterthought. The two people I spoke with were not View support specialists.

Once we find the GPO responsible, I'll post it here.

icwashere: no we do not do scripts by GPOs.

[aaronb123]

Hi,

We have found the GPO that was causing the problems with our PCoIP. Essentially, the current GPO was overwriting the Windows firewall ports. Subsequently, we've created two new GPO entries that will allow UDP and TCP traffic on port 50002. This appears to have resolved the issue.

I hope this info will help someone and I've notified VMware Tech supp on the resolution.

Aaron B