Interesting info, thanks for sharing.
Too bad isupport is for MS Virtual Server only.
It start with MS Virtual Server first and then get moved to others usually later. This has been a slow process of support with MS but at least they are slowly moving things in that direction.
If they want to have any chance of MS Virtual Server to take off at all then they have to start supporting Virtual Servers in one way or another.
Well if that is true and they hold true like they did with allowing other OS in Virtual Server then we only have another year or two to go. In the mean time I thank goodness for PowerConvert when I do have to call them.
If you read this policy the following should appy to exchange on ESX ...
"Support policy for non-Microsoft hardware virtualization software
Microsoft has a general support policy for running Microsoft software in non-Microsoft hardware virtualization software. The policy that is described in the following Microsoft Knowledge Base article also applies to any version of Exchange Server that is running in non-Microsoft hardware virtualization software:
897615 (http://support.microsoft.com/kb/897615/) Support policy for Microsoft software running in non-Microsoft hardware virtualization software "
"For Microsoft customers who have a Premier-level support agreement, Microsoft will use commercially reasonable efforts to investigate potential issues with Microsoft software running in conjunction with non-Microsoft hardware virtualization software. As part of that investigation, Microsoft may require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where issues are confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software."
We have a premier agreement and have no problem getting support for running any MS product on ESX including Domain Controllers. We will be moving Exchange to ESX and I don't expect issues with support.
Non-Premier customers have to take extra step to reproduce the problem on hardware and then they will get support. My experience has been that if the problem doesn't look like hardware you don't even have to tell MS what hardware you are one.
My experience has been that if the
problem doesn't look like hardware you don't even
have to tell MS what hardware you are one.
Until they have you run an Exchange Health Check and then they start yelling that any Exchange servers are running as VMs let alone the one you are having issues with.
That was prior to the policy change. I assume they will update health check to reflect the new policy.