10 Replies Latest reply on Jan 27, 2012 10:26 AM by RDPetruska

    Unable to install VMware tools in Win7 guest - connecting to update server (with no response)

    Sonoben Lurker

      Hi. I am running XP, win brand new install of VMWare player installed today and a Windows 7 virtual machine (guest). When I click the VM menu on player and select "Install VMWare Tools...", the computer takes a few seconds, then opens a dialog box titled "Downloads" and the message within is "VMWare Player is connecting to the update server ..." and an activity bar (see below ) just keeps going across. It could stay there indefinitely. Is this an issue with Windows 7 security? Or something else.

       

      I would love to get this working so that I could copy and paste across guest and host computers, but if not... I'll just have to give up on Player and install 7 directly.

       

       

      Thanks for any help.!VMPlayerToolIssue.JPG|thumbnail=true!

       

      P.S. It seems this same problem was experienced by the person who posted this thread:  "VMware Tools" download DOWN. I don't see the solution.  How do I get to the log in a win xp vmware player?

        • 1. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
          Felix-The-Cat Enthusiast

          Hello Sonoben,

          Thanks for your post.

           

          Easiest way get to the log in a win xp vmware player:

          Repeat ALL steps to get reported problem (dialog box titled "Downloads" stay there indefinitely)

          1. Navigate to MenuBar -> Help -> click on 'About VMware Player'

          2. At 'Additional information' section copy "UI log file:" path

          3. Paste it to Start->Run.

          -


          Save this log file and please attach here, so we can check where the problem.

          -


          Some additional Info will be helpfull:

          - Are you on wired or wireless connection?

          - Are you using proxy?

          - Are you connected to Internet and can browse?

          - Are you log as User with ''Administrative' privileges?

           

          *****************************************************************************

          Cheers,

          FTC.

          • 2. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
            Sonoben Lurker

            FTC,

            thanks for the reply.  I uninstalled player and then installed workstation with tools eval to get tools into virtual machine using the included .iso.

             

            Then I uninstalled workstation and reinstalled player.  But of course, if I select "reinstall tools" it does the same thing.

             

            It occurs on a wired and wireless connection. 

             

            I am not using a proxy.

             

            I can get to internet on both guest and host.

             

            I have admin priviledges.

             

            Below is my UI Log and my vmware log for the previous session is attached.

            Nov 21 14:35:11.937: player| Log for VMware Player pid=8552 version=3.0.0 build=build-203739 option=Release

            Nov 21 14:35:11.937: player| The process is 32-bit.

            Nov 21 14:35:11.937: player| Host codepage=windows-1252 encoding=windows-1252

            Nov 21 14:35:11.937: player| VMware Player: VMware virtual machine player

            Nov 21 14:35:11.937: player| Command line: "C:\Program Files\VMware\VMware Player\vmplayer.exe"

            Nov 21 14:35:11.937: player| Using system libcrypto, version 90809F

            Nov 21 14:35:11.968: player| Could not open registry path: Software\Thinprint, ret = 2

            Nov 21 14:35:12.062: player| Debug VMX was requested, but not present.  Using standard VMX.

            Nov 21 14:35:12.062: player| Stats VMX was requested, but not present.  Using standard VMX.

            Nov 21 14:35:12.125: player| HostDeviceInfo: Failed to enumerate host parallel ports via the registry. Could not open device map parallel port registry key.

            Nov 21 14:35:12.312: player| Host OS: 'Windows XP Professional 5.1.2600, Service Pack 2', product type '1', suite mask '0x0100'.

            Nov 21 14:35:12.312: player| HOSTINFO: Seeing Intel CPU, numCoresPerCPU 2 numThreadsPerCore 1.

            Nov 21 14:35:12.312: player| HOSTINFO: This machine has 1 physical CPUS, 2 total cores, and 2 logical CPUs.

            Nov 21 14:35:12.468: player| Foundry Init: setting up global state (0 threads)

            Nov 21 14:35:12.468: player| Vix_InitializeGlobalState: vixLogLevel = 0

            Nov 21 14:35:12.468: player| Vix_InitializeGlobalState: vixApiTraceLevel = 0

            Nov 21 14:35:12.468: player| Vix_InitializeGlobalState: vixDebugPanicOnVixAssert = 0

            Nov 21 14:35:12.468: player| Vix_InitializeGlobalState: vixLogRefcountOnFinalRelease = 0

            Nov 21 14:35:12.468: player| LOCALE windows-1252 -> NULL User=409 System=409

            Nov 21 14:35:12.468: player| VixHost_ConnectEx: version -1, hostType 3, hostName (null), hostPort 0, options 8707

            Nov 21 14:35:12.484: player| ACEIsManagedVMInternal: Could not get canonical path of

            Nov 21 14:35:12.531: player| PlayerFrame::UpdateActivePlayer: m_bActive=1

            Nov 21 14:35:12.593: player| REM-USB: Protocol version 10

            Nov 21 14:35:12.593: player| REM-USB: Initializing 'Generic' backend

            Nov 21 14:35:12.593: player| USBGW: Write arbitrator op:0 len:4

            Nov 21 14:35:12.593: player| HOSTINFO 49158033127 @ 3579545Hz -> 0 @ 1000000Hz

            Nov 21 14:35:12.593: player| HOSTINFO ((x * 2399728063) >> 33) + -13733039565

            Nov 21 14:35:12.593: player| USBGW: Write arbitrator op:13 len:13

            Nov 21 14:35:12.593: player| CDS: Initializing CDS Client 1.0; product=player-windows version=3.0.0 workspace=C:\DOCUME1\Steve\LOCALS1\Temp\vmware-download-2168

            Nov 21 14:35:12.593: player| cui::DownloadJobMgr::DownloadJobMgr: Component state=

            Nov 21 14:35:12.593: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no!  url='' id='fusion'

            Nov 21 14:35:12.593: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no!  url='' id='fusion-antivirus-windows'

            Nov 21 14:35:12.593: player| -- MacFUSE: 3.0.0(203739) install=not update=no!  url='' id='fusion-macfuse'

            Nov 21 14:35:12.593: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no!  url='' id='player-linux'

            Nov 21 14:35:12.593: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no!  url='' id='player-windows'

            Nov 21 14:35:12.593: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no!  url='' id='tools-darwin'

            Nov 21 14:35:12.593: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no!  url='' id='tools-freebsd'

            Nov 21 14:35:12.593: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no!  url='' id='tools-linux'

            Nov 21 14:35:12.593: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no!  url='' id='tools-netware'

            Nov 21 14:35:12.593: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no!  url='' id='tools-solaris'

            Nov 21 14:35:12.593: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no!  url='' id='tools-winPre2k'

            Nov 21 14:35:12.593: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no!  url='' id='tools-windows'

            Nov 21 14:35:12.593: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no!  url='' id='ws-linux'

            Nov 21 14:35:12.593: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no!  url='' id='ws-windows'

            Nov 21 14:35:12.593: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no!  url='' id='fusion'

            Nov 21 14:35:12.593: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no!  url='' id='fusion-antivirus-windows'

            Nov 21 14:35:12.593: player| -- MacFUSE: 3.0.0(203739) install=not update=no!  url='' id='fusion-macfuse'

            Nov 21 14:35:12.593: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no!  url='' id='player-linux'

            Nov 21 14:35:12.593: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no!  url='' id='player-windows'

            Nov 21 14:35:12.593: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no!  url='' id='tools-darwin'

            Nov 21 14:35:12.593: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no!  url='' id='tools-freebsd'

            Nov 21 14:35:12.593: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no!  url='' id='tools-linux'

            Nov 21 14:35:12.593: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no!  url='' id='tools-netware'

            Nov 21 14:35:12.593: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no!  url='' id='tools-solaris'

            Nov 21 14:35:12.593: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no!  url='' id='tools-winPre2k'

            Nov 21 14:35:12.593: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no!  url='' id='tools-windows'

            Nov 21 14:35:12.593: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no!  url='' id='ws-linux'

            Nov 21 14:35:12.593: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no!  url='' id='ws-windows'

            Nov 21 14:35:14.875: player| CDS error: Couldn't determine proxy for URL https://softwareupdate.vmware.com/cds (12180)

            Nov 21 14:35:14.875: player| CDS warning: Could not use PAC file or automatic proxy detection.

            Nov 21 14:35:14.875: player| cui::DownloadJobMgr::OnConnectStatusChanged: Connect state=CONNECTING Component state=

            Nov 21 14:35:14.875: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no!  url='' id='fusion'

            Nov 21 14:35:14.875: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no!  url='' id='fusion-antivirus-windows'

            Nov 21 14:35:14.875: player| -- MacFUSE: 3.0.0(203739) install=not update=no!  url='' id='fusion-macfuse'

            Nov 21 14:35:14.875: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no!  url='' id='player-linux'

            Nov 21 14:35:14.875: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no!  url='' id='player-windows'

            Nov 21 14:35:14.875: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no!  url='' id='tools-darwin'

            Nov 21 14:35:14.875: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no!  url='' id='tools-freebsd'

            Nov 21 14:35:14.875: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no!  url='' id='tools-linux'

            Nov 21 14:35:14.875: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no!  url='' id='tools-netware'

            Nov 21 14:35:14.875: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no!  url='' id='tools-solaris'

            Nov 21 14:35:14.875: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no!  url='' id='tools-winPre2k'

            Nov 21 14:35:14.875: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no!  url='' id='tools-windows'

            Nov 21 14:35:14.875: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no!  url='' id='ws-linux'

            Nov 21 14:35:14.875: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no!  url='' id='ws-windows'

            Nov 21 14:35:14.875: player| CDS: Fetching repository index from https://softwareupdate.vmware.com/cds/index.xml

            Nov 21 14:35:17.140: player| CDS error: Couldn't determine proxy for URL https://softwareupdate.vmware.com/cds/index.xml (12180)

            Nov 21 14:35:17.140: player| CDS warning: Could not use PAC file or automatic proxy detection.

            Nov 21 14:35:17.140: player| CDS warning: Could not automatically detect a proxy for https://softwareupdate.vmware.com/cds/index.xml. Assuming none.

            Nov 21 14:35:17.140: player| ACEIsManagedVMInternal: Could not get canonical path of

            Nov 21 14:35:17.140: player| Checking for updates using URL http://vmware.com/info?id=918&build=203739...

            Nov 21 14:35:17.328: player| cui::DownloadJobMgr::OnConnectStatusChanged: Connect state=CONNECTING Component state=

            Nov 21 14:35:17.328: player| -- VMware Fusion Core: 3.0.0(203739) install=not update=no!  url='' id='fusion'

            Nov 21 14:35:17.328: player| -- McAfee VirusScan Plus: 3.0.0(203739) install=not update=no!  url='' id='fusion-antivirus-windows'

            Nov 21 14:35:17.328: player| -- MacFUSE: 3.0.0(203739) install=not update=no!  url='' id='fusion-macfuse'

            Nov 21 14:35:17.328: player| -- VMware Player for Linux: 3.0.0(203739) install=not update=no!  url='' id='player-linux'

            Nov 21 14:35:17.328: player| -- VMware Player for Windows: 3.0.0(-1) install=new update=no!  url='' id='player-windows'

            Nov 21 14:35:17.328: player| -- VMware Tools for Mac OS X: 3.0.0(203739) install=not update=no!  url='' id='tools-darwin'

            Nov 21 14:35:17.328: player| -- VMware Tools for FreeBSD: 3.0.0(203739) install=not update=no!  url='' id='tools-freebsd'

            Nov 21 14:35:17.328: player| -- VMware Tools for Linux: 3.0.0(203739) install=not update=no!  url='' id='tools-linux'

            Nov 21 14:35:17.328: player| -- VMware Tools for Netware: 3.0.0(203739) install=not update=no!  url='' id='tools-netware'

            Nov 21 14:35:17.328: player| -- VMware Tools for Solaris: 3.0.0(203739) install=not update=no!  url='' id='tools-solaris'

            Nov 21 14:35:17.328: player| -- VMware Tools for Windows 95, 98, Me, and NT: 3.0.0(203739) install=not update=no!  url='' id='tools-winPre2k'

            Nov 21 14:35:17.328: player| -- VMware Tools for Windows 2000 or later: 3.0.0(203739) install=not update=no!  url='' id='tools-windows'

            Nov 21 14:35:17.328: player| -- VMware Workstation for Linux: 3.0.0(203739) install=not update=no!  url='' id='ws-linux'

            Nov 21 14:35:17.328: player| -- VMware Workstation for Windows: 3.0.0(203739) install=not update=no!  url='' id='ws-windows'

            Nov 21 14:35:17.343: player| WSAEventSelect() on closed socket, ignoring.

            Nov 21 14:35:17.453: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/ws-linux.xml

            Nov 21 14:35:17.453: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/ws-linux.xml.

            Nov 21 14:35:17.453: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/fusion.xml

            Nov 21 14:35:17.468: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/fusion.xml.

            Nov 21 14:35:17.468: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/player-linux.xml

            Nov 21 14:35:17.468: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player-linux.xml.

            Nov 21 14:35:17.468: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/player-windows.xml

            Nov 21 14:35:17.468: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player-windows.xml.

            Nov 21 14:35:17.468: player| CDS: Fetching vendor index for VMW from https://softwareupdate.vmware.com/cds/vmw-desktop/ws-windows.xml

            Nov 21 14:35:17.500: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/ws-windows.xml.

            Nov 21 14:35:17.500: player| CDS: Deferring download (currently running DLs: 4/4)

            Nov 21 14:35:17.671: player| CDS: Fetching compressed metadata file from https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/197124/windows/metadata.xml.gz

            Nov 21 14:35:17.671: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/197124/windows/metadata.xml.gz.

            Nov 21 14:35:17.671: player| CDS: Fetching compressed metadata file from https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/203739/windows/metadata.xml.gz

            Nov 21 14:35:17.671: player| CDS: Using NONE proxy (null):0 for https://softwareupdate.vmware.com/cds/vmw-desktop/player/3.0.0/203739/windows/metadata.xml.gz.

            Nov 21 14:35:18.250: player| Update check succeeded. No updates needed.

            Nov 21 14:35:18.281: player| FILE: FileLockMemberValues file size failure on 'C:\Documents and Settings\Steve\Application Data\VMware\preferences.ini.lck\M31056.lck': No such file or directory

            Nov 21 14:35:22.578: player| PlayerFrame::UpdateActiveFullScreen: action=0

            Nov 21 14:35:22.593: player| PlayerFrame::UpdateActiveFullScreen: Ungrab MKS

            Nov 21 14:35:41.375: player| PlayerFrame::UpdateActivePlayer: m_bActive=0

            • 3. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
              wei-chiang lim Novice

              I'm having the same problem too, any updates to this problem yet? I can't install VMware Player Tools on Win7 and also Ubuntu 9.10 guest OSes.

              • 4. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                HGarcia201110141 Lurker

                Hi,

                 

                had a similar issue here. Solved doing these steps:

                1. In Windows Firewall, grant access to VMWare player to public Internet

                2. In VMWare Player Preferences, use the option "No Proxy"

                3. Restart VMWare Player,

                • 5. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                  warriorfullights Novice

                  Well I guess I am not alone then. Maybe because since WIn7 is a bit new OS, it could be some sort of compatibility issue with VMware and it should be fixed on their end and we can't do anything about it yet. We just have to wait for further updates. Too bad..http://imagicon.info/cat/5-59/1.gif

                  • 6. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                    Sequiturian Lurker

                    I have the same issue but even worse.

                     

                    I have two Ubuntu guests and either one of them cannot be updated. I get the same error multiple times as well as a crash that starts like this:

                     

                     

                    Oct 10 15:09:26.838: player| Unhandled Win32 SEH exception
                    Oct 10 15:09:26.838: player| ----Win32 exception detected, exceptionCode 0xc0000005 (access violation)----
                    Oct 10 15:09:26.838: player| IP 0x20746f6e eflags 0x00010202 rwFlags 0000000000 badAddr 0x20746f6e
                    Oct 10 15:09:26.838: player| eax 0x20746f6e ebx 0x00000001 ecx 0x0563dfc8 edx 0x0563e480
                    Oct 10 15:09:26.838: player| esi 0x0563dfc8 edi 0x0563de74 ebp 0x0018fcb8 esp 0x0018fc08
                    Oct 10 15:09:26.838: player| The following data was delivered with the exception:
                    Oct 10 15:09:26.838: player|  -- 0000000000
                    Oct 10 15:09:26.838: player|  -- 0x20746f6e
                    Oct 10 15:09:26.851: player| CoreDump: Writing minidump to C:\Users\Master\AppData\Roaming\VMware\vmplayer-3904.dmp

                     

                    Then of course VMWare Workstation shuts down. Automatic updates and manual updates both cause this issue.

                    • 7. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                      elukaweski Lurker

                      Just to add to the thread. I am also having issues downloading and installing the tools. This is into a Linux guest.

                       

                      My log looks similar to the one earlier in the thread.

                       

                      would love to see an answer to this issue.

                      thanks, Edwin

                      • 8. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                        iss42 Novice

                        This happens for me too (player 4.0.1)

                         

                        It finally worked after a reboot or two and running the player in admin mode and..

                         

                        I also downloaded the package manually and placed in:

                        C:\Program Files (x86)\VMware\VMware Player\vmware-tools

                         

                        Package 4.0.1 url is:
                        Note: trying to browse to folders in the above URLs gives “file not found” only

                         

                        This is linux version of tools, but you should be able to change to suit your situation.

                         

                         

                        I am not sure what specifically worked though!

                         

                        Such a pain!  VMware should sort this out!

                        • 10. Re: Unable to install VMware tools in Win7 guest - connecting to update server (with no response)
                          RDPetruska Guru
                          vExpertUser Moderators

                          JWZerbe wrote:

                           

                          Is there a real solution to this?

                          Either wait a couple of days for the location where Player downloads the files from is working.  Or, download Workstation and extract the tools installer files and run each manually, to extract the 6 iso images and put them in the Player folder (I just did this myself this morning).