Resources for VM are not displayed in Virtual center.

[Kavalenti]

Hello,

Im facing a strange problem at my virtual center.

I Have 5 hosts, using DRS and HA. I have about 70 virtual machines distributed between those servers.

the problem occurs in 4 of those machines.

When I select tha virtual machine at my virtual center, SUMARY tab, in the right side, RESOURCES are displayed. Informations like, cpu usage, host memory usage and guest memory usage.

Only with these 4 virtual machines, the fields above (RESOURCES) are zero, and they are not updated. The 3 fields are 0 (zero):

CPU USAGE = 0 MHZ

HOST MEMORY USAGE = 0,00B

GUEST MEMORY USAGE = 0,00B

The charts arent working either. The virtual center have no data to create the chart.

In the virtual client im having the same problem.

My vmtools is OK in those four machines, and i have esx 3.0.1 and vc 2.0.1

Please, help me

Thanks!

Carlos

[Kavalenti]

Any Ideas???

[weinstein5]

are they running on the same ESX Host?

[Kavalenti]

Nope...

Supposing 1 to 5 hosts, I have 1st machine on host 1, 2nd machine on host 4 and 3rd and 4th machines on host 5.

I restarted those machines, by VC and guest OS, and still isnt working... :_|

[mike_laspina]

Hi,

Have you restarted the VC?

Have you directly connected to the host using the VI Client and see the same result?

[Kavalenti]

Yes, I've restarted my VC, no success.

Yes, using VI Client the same problem, but, instead the 0 (zero) I got a blank space...

Like CPU USAGE: " "

Host memory and guest memory have the same problem, as I described above.

Pretty weird hun? ?:|

[kjb007]

Reinstall the tools. Also, see if you can run perfmon inside of the vm's to see if the counters are ok within the vm itself.

-KjB

[Kavalenti]

I believe that the error occurs in Virtual Machine... I got 70, only 4 with this problem.

I check the guest OS and vmtools services is ruuning correctly.

Any ideas??

[mike_laspina]

Reinstalling the tools is a good idea if you have not done so already.

Every ESX host has a local vmdb that is used for holding this data which also is collect by the VC and it sounds like the thread for the VM status collection to DB store for that process has halted.

The mgmt-vmware service is responsible for the process, have you restarted that service on the host?

service mgmt-vmware restart

[Kavalenti]

Mike,

Thanks for the information...

I need to request a change with my customer to execute the command you wrote.

I'll try it may 15th, then I'll post back.

Im confident that will work.

Tnks!

Carlos

[Kavalenti]

And yes, i've tried to reinstall vmware tools.. no success.

Tnks