vmware Tools issue !!

Dear All,

since we updated from 5.5 to 6.0 we face just issues daily with vmware tools.

one of our Win 8.1 VM can't get vmware tools installed

everytime we try to install or update  the vmware tools we get the error.

vmware tools has ended permanently.

we've followed those steps but still can't get it to work.

VMware KB: VMware Tools may not install on a Windows guest operating system after upgrading to a new...

any suggestions of way to fix this is appreciated.

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