after ESXi 5.1u3 to 6.0u2 upgrade vmtools upgrade fail with "failed to do tools upgrade: error 21009 Unknown Error"

[lewandowskig81]

This doesnt help: Upgrading VMware Tools on Linux virtual machines fails with the error: Error upgrading VMware Tools ...

Other Vms get :

vix error code = 21000

No VMware Tools package is available. The VMware Tools package is not available for this guest operating system.

Guest OS is RHEL 5 and 6

Any suggestions?

[hussainbte]

Hi,

Login to the ESXi SSH and make sure you have the vmtools directory available with tools ISOs.

below is an example of tools directory in ESXi 5.5.

/locker/packages/5.5.0/packages/5.5.0/vmtools

If the windows.iso exists then try the resolution in the below linked KB

VMware Tools Automatic Upgrade fails with the error: vix error code = 21009 (2129927) | VMware KB

[lewandowskig81]

[root@xxxxxxx:/vmfs/volumes/55deec00-6ea3414e-222a-e41f13be37f4/packages/6.0.0/vmtools] ls -l

total 206651

-rwx------    1 root     root       3094528 Mar  4 02:45 darwin.iso

-rwx------    1 root     root           256 Mar  4 02:45 darwin.iso.sig

-rwx------    1 root     root      15876096 Mar  4 02:45 freebsd.iso

-rwx------    1 root     root           256 Mar  4 02:45 freebsd.iso.sig

-rwx------    1 root     root      73893888 Jul 22 12:37 linux.iso

-rwx------    1 root     root           256 Jul 22 12:38 linux.iso.sig

-rwx------    1 root     root          1738 Mar  4 02:45 linux_avr_manifest.txt

-rwx------    1 root     root        540672 Mar  4 02:45 netware.iso

-rwx------    1 root     root           256 Mar  4 02:45 netware.iso.sig

-rwx------    1 root     root      13404160 Mar  4 02:45 solaris.iso

-rwx------    1 root     root           256 Mar  4 02:45 solaris.iso.sig

-rwx------    1 root     root            49 Mar  4 02:45 solaris_avr_manifest.txt

-rwx------    1 root     root           451 Mar  4 02:45 tools-key.pub

-rwx------    1 root     root      14090240 Mar  4 02:45 winPre2k.iso

-rwx------    1 root     root           256 Mar  4 02:45 winPre2k.iso.sig

-rwx------    1 root     root            49 Mar  4 02:45 winPre2k_avr_manifest.txt

-rwx------    1 root     root      90701824 Mar  4 02:45 windows.iso

-rwx------    1 root     root           256 Mar  4 02:45 windows.iso.sig

-rwx------    1 root     root          1069 Mar  4 02:45 windows_avr_manifest.txt

[root@xxxxxxx:/vmfs/volumes/55deec00-6ea3414e-222a-e41f13be37f4/packages/6.0.0/vmtools] pwd

/locker/packages/6.0.0/vmtools

[root@xxxxxxx:/vmfs/volumes/55deec00-6ea3414e-222a-e41f13be37f4/packages/6.0.0/vmtools]

So the files are there

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=21299...

doesnt help.

Any other suggestions?

Greg

[hussainbte]

Could you share the Guest OS details and the latest vmware.log of the VM.

[hussainbte]

Also share the /var/log/vmware-tools-upgrader.log file

[lewandowskig81]

Guest details (do you need more?):

[root@guestos ~]# cat /etc/issue

Red Hat Enterprise Linux Server release 5.11 (Tikanga)

Kernel \r on an \m

[root@guestos ~]# uname -a

Linux guestos 2.6.18-407.el5 #1 SMP Fri Oct 16 12:04:40 EDT 2015 x86_64 x86_64 x86_64 GNU/Linux

[root@guestos ~]#

vmware.log:

2016-07-25T07:34:35.259Z| vmx| I120: VigorTransportProcessClientPayload: opID=43B35BFC-00000208-f-67-832a seq=92535: Receiving ToolsInstallManager.Install request.

2016-07-25T07:34:35.280Z| vmx| I120: TOOLS INSTALL entering BEGINNING state.

2016-07-25T07:34:35.282Z| vmx| I120: TOOLS INSTALL could not find tools for this guest OS.

2016-07-25T07:34:35.282Z| vmx| I120: TOOLS INSTALL Initialization failed.

2016-07-25T07:34:35.282Z| vmx| I120: TOOLS INSTALL entering IDLE state.

2016-07-25T07:34:35.282Z| vmx| A115: ConfigDB: Setting toolsInstallManager.updateCounter = "12"

2016-07-25T07:34:35.302Z| vmx| A115: ConfigDB: Setting toolsInstallManager.lastInstallError = "21000"

2016-07-25T07:34:35.302Z| vmx| I120: Vix: [77362 vigorCommands.c:545]: VigorToolsInstallManagerCommandCallback: toolInstallErr = 1

2016-07-25T07:34:35.302Z| vmx| I120: VigorTransport_ServerSendResponse opID=43B35BFC-00000208-f-67-832a seq=92535: Completed ToolsInstallManager request.

2016-07-25T07:34:35.317Z| vmx| I120: Vigor_ClientRequestCb: failed to do op=3 on unregistered device 'VMCI' (cmd=queryFields)

2016-07-25T07:34:35.372Z| vmx| I120: Vigor_ClientRequestCb: failed to do op=3 on unregistered device 'VMCI' (cmd=queryFields)

there is no /var/log/vmware-tools-upgrader.log

Greg