Vsphere Licence - Unable to apply sphere 7 licence

[flyingpig21]

Hi,

I am unable to apply the vsphere7 licence only the evaluation licence is available - I am unsure how this happened - there was a power cut - all is now OK but at the same time all the esxi hosts were in lockdown mode - which should not happen I think -

All hosts out of lockdown - all VM's OK - sphere is running but the evaluation licence remains while unable to apply the sphere 7 licence so cannot use sphere -

All very odd.

[a_p_]

Doesn't the vSphere license show up at all?
If yes, can you confirm that the license shows available capacity?

André

[flyingpig21]

It does show up as Valid - its vmware essentials - the esxi hosts are registered with it.
the sphere client is registered under the evaluation licence and I cannot apply the paid for licence - or remove the eval licence which has expired -

No idea what to do....

There is only one esxi host which is why the host shows 2 CPU's which is correct

[a_p_]

On the second screenshot it shows that the vCenter tab is selected. Please select the host tab to see whether this shows the host and let's you assign a license.

André

[IRIX201110141]

There is a license missing in your inventory.  A "Essentials" bundle contains 2 different products which means 2 licenses are included..... from your screenshot i dont see the vCenter license and thats the reason why you cant apply one. 

Only your ESXi Hosts licence are in the inventory.

Regards,
Joerg

[flyingpig21]

That makes sense - The licence is not in our downloads anymore for some reason - would a backup have the licence ?

Unsure what to do.

[IRIX201110141]

The license your looking for is just a serial key.... yes you can spinnup a backup and grab the key.  But the question is why you dont see the license in your customer portal? If you wanna later upgrade to vSphere 8 this would be crucial.

A essential is combined  (vcsa and esxi) together and i cant imagine why you should only see half of your bundle.

Regards,
Joerg

[IRIX201110141]

..The licence is not in our downloads anymore for some reason...

If you talk about your download folder than youre assuming something wrong because a vSphere license isnt a physical file.... its a serial key which you can grab

1. from your customer connect portal
2. from the E-Mail of your last Subscription renewal or buying the initial License. Every customer get an mail and the partner gets a copy

Regards,
Joerg

[RajeevVCP4]

Are you asking vSphere or Vcenter license ?

If you are looking vSphere (host) license then click any host -- configuration--> license check then its evaluation or other

If evaluation then click assign license key and see if you are able to assign the license  

[IRIX201110141]

If youre looking to the provided screenshots its clear what the OP is still missing.

Regards,
Joerg

[flyingpig21]

Its a sphere licence - it shows - but isn't applied to sphere just the esxi hosts - the evauation key is applied to vshpere - when I try to apply the actual essentials licence it says its already applied - 

it says cannot assign existing licence fix or remove licence - 

[IRIX201110141]

You got 2 different keys.... so log into your customer connect and grab the missing key, apply it to the license management and assign it to the vCenter.

Its a 2min job.

Regards,
Joerg

[flyingpig21]

I have and there are no keys - its vmware essentials and the product has gone from the portal vmware essentials 7

[IRIX201110141]

Are you the license administrator or do you only get "permissions" to certain folders/objects to your account?  You can open an support chat even if you only have "Essentials" and provide them the contract/order ID. Than they can find out why it have disapper.

In 15 years as a VMware partner i havent seen that a essentials split or a customer only extend one of the two Instances. The Essentials subscriptions costs 60,,- per Year so it not a question about money.

Even without a working subscription you always see the Instances within the customer portal portal.

Regards,
Joerg