Unable to connect to vCenter Inventory Service - https://192.168.1.10:10443

[ret76]

Hello Team,

vSphere 5.5 Appliance. After authentication using web client i am receiving error:

"Unable to connect to vCenter Inventory Service - https://192.168.1.10:10443"

There are multiple threads on the web which help to troubleshoot windows version - but not appliance.

vcenter vSphere Client is working fine. From  View / Administration / vCenter Service Status shows:

vCenter Inventory Service Alert:

"Unable to retrieve health data from http://192.168.1.10:10080/health"

It's a new deployment (was never working before). I can not establish telnet session with 192.168.1.10:10443 nor 192.168.1.10:10080.

What is the problem and how to troubleshoot it ?

Thanks,

[mathanmailid]

Login to the admin console and check if the Inventory service is running.

[ret76]

It's stopped. And when i click start it is not changing - stopped.

Reboot not helping.

How to proceed with this problem ?

Thanks,

[JagadeeshDev · Accepted solution]

Hi ,

What do you see in ds.log ( /var/log/vmware/vpx/inventoryservice)

Can you please attach the ds.log file.

VMware KB: vCenter Inventory Service fails to start in vCenter Server Appliance 5.x

[ret76]

It looks like i got java exception when starting the service:

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'storeFactory' defined in class path resource [server/config/query-server-config.xml]: Invocation of init method failed; nested exception is com.xhive.error.XhiveException: INTERNAL_ERROR: Corrupt log record at lsn 17190031988, Original message: Page in file 17 offset 1c000 not found in database

Indeed even though the error was not exactly the same as in the mentioned article - the solution is working (it looks like we simply need to reinit that database).

Thanks!