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sky_zhangjun
Contributor
Contributor

Error whe nupgading 6.7 to 7.0.3

sky_zhangjun_0-1665331213550.png

I got an error "Internal error occurs during VMware vSphere Update Manager pre-upgrade checks" when upgrading 6.7 to 7.0.3. 

In Upgrade-requirements.log:

ERROR __main__ ERROR: Fatal error during upgrade REQUIREMENTS. For more details take a look at: /var/log/vmware/upgrade/requirements-upgrade-runner.log

In requirements-upgrade-runner.log:

2022-10-09T14:33:44.231Z ERROR service_manager Service cannot be started. Error: Failed to start vmware-ufad-vci.service: Unit vmware-ufad-vci.service failed to load: No such file or directory.
2022-10-09T14:33:45.197Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements:
2022-10-09T14:33:45.197Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements:
2022-10-09T14:33:45.197Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: 2022-10-09T14:33:44.231Z ERROR __main__ Upgrade Phase 'vcIntegrity:CollectRequirements' failed. Exception: Service cannot be started. Error: Failed to start vmware-ufad-vci.service: Unit vmware-ufad-vci.service failed to load: No such file or directory.
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements:
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: Traceback (most recent call last):
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/payload/componentPhaseLauncher.py", line 461, in main
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: executionResult = systemExtension(exeContext)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/libs/sdk/extensions.py", line 94, in __call__
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: result = self.extension(*args)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/libs/sdk/extensions.py", line 110, in _func
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: return func(*args)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/payload/component-scripts/vcIntegrity/__init__.py", line 40, in doCollectRequirements
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: return vcIntegrity_upgrade.collectRequirements(context)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/payload/component-scripts/vcIntegrity/vcIntegrity_upgrade.py", line 369, in collectRequirements
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: return collectRequirementsLin(context)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/payload/component-scripts/vcIntegrity/vcIntegrity_upgrade.py", line 271, in collectRequirementsLin
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: serviceManager.start(VUM_SERVICE_NAME)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/libs/sdk/service_manager.py", line 979, in wrapper
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: return getattr(controller, attr)(*args, **kwargs)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: File "/tmp/vmware-upgrade-temp-diryjKETyZycS/tmpufV5KTRyDJ/libs/sdk/service_manager.py", line 745, in start
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: raise IllegalServiceOperation(errorText)
2022-10-09T14:33:45.198Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: service_manager.IllegalServiceOperation: Service cannot be started. Error: Failed to start vmware-ufad-vci.service: Unit vmware-ufad-vci.service failed to load: No such file or directory.
2022-10-09T14:33:45.199Z INFO upgrade.states.component_states vcIntegrity:CollectRequirements: Script completed for 11.698704957962036 secs with return-code='1', and executionId=bd1c6c13-71dc-4aaf-af04-4b8ab5edc7a1
2022-10-09T14:33:45.200Z ERROR upgrade.states.component_states vcIntegrity:CollectRequirements: Remote script failed with an error [InternalError()]
2022-10-09T14:33:45.200Z ERROR upgrade.states.component_states vcIntegrity:CollectRequirements: failed with internal error. For details take a look at CollectRequirements_com.vmware.vcIntegrity_2022_10_09_10_33.log.
2022-10-09T14:33:45.225Z WARNING wf.wf_processor State CollectRequirements com.vmware.vcIntegrity has failed.

 

INFO __main__ Prechecks aggregated result:
[{'optional': False,
'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '6501', 'reconfigure': False, 'installationKey': 'autodeploy.ext.serviceport'}, {'destinationPort': '6502', 'reconfigure': False, 'installationKey': 'autodeploy.ext.managementport'}], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'autodeploy': 0.03}, 'requiredSrcDiskSpace': 0.03, 'exportEstimationTime': 3, 'importEstimationTime': 2}, 'srcPorts': ['6501', '6502'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.rbd'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.license'}, {'optional': True, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [{'resolution': {'translatable': 'Please search for these symptoms in the VMware Knowledge Base for any known issues and possible resolutions. If none can be found, collect a support bundle and open a support request.', 'localized': 'Please search for these symptoms in the VMware Knowledge Base for any known issues and possible resolutions. If none can be found, collect a support bundle and open a support request.', 'id': 'ur.internal.resolution'}, 'severity': 'ERROR', 'description': None, 'text': {'args': ['VMware vSphere Update Manager'], 'translatable': 'Internal error occurs during %(0)s pre-upgrade checks.', 'localized': 'Internal error occurs during VMware vSphere Update Manager pre-upgrade checks.', 'id': 'ur.requirements.component.internal.text'}, 'problemId': None}], 'extraArguments': {'legacyStsUrl': 'https://SESRVMGT02.int.stegh.on.ca/sts/STSService/vsphere.local', 'legacySsoIps': ['127.0.0.1'], 'legacySsoHttpsPort': 443, 'legacySsoAdminEndpoint': '/sso-adminserver/sdk/vsphere.local', 'legacySsoFqdn': 'sesrvmgt02.int.stegh.on.ca', 'legacyCpuCores': 4}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.vcIntegrity'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'core': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 10}, 'srcPorts': ['8190', '22000'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.sps'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.vsan-health'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '7080', 'reconfigure': False, 'installationKey': 'sts.int.port1'}, {'destinationPort': '12721', 'reconfigure': False, 'installationKey': 'sts.int.port2'}, {'destinationPort': '7444', 'reconfigure': True, 'installationKey': 'sts.ext.port1'}], 'requirementMismatchSpecs': [{'resolution': {'translatable': 'Ignore if this is the PSC HA VIP. Otherwise, you must unregister the duplicate service registrations. Please read KB79741 for more information. https://kb.vmware.com/s/article/79741', 'localized': 'Ignore if this is the PSC HA VIP. Otherwise, you must unregister the duplicate service registrations. Please read KB79741 for more information. https://kb.vmware.com/s/article/79741', 'id': 'upgrade.lookupsvc.precheck.endpoint.duplicate.resolution'}, 'severity': 'WARNING', 'description': None, 'text': {'translatable': 'Duplicate service registrations of the same type has been detected', 'localized': 'Duplicate service registrations of the same type has been detected', 'id': 'upgrade.lookupsvc.precheck.endpoint.duplicate.description'}, 'problemId': None}], 'extraArguments': {'sso.cert.cn': 'SESRVMGT02.int.stegh.on.ca', 'sso.cert.dnsnames': 'sesrvmgt02.int.stegh.on.ca,SESRVMGT02.int.stegh.on.ca', 'sso.cert.ipaddresses': None, 'appliance.net.pnid': 'SESRVMGT02.int.stegh.on.ca'}, 'coreRequirement': {'requiredDstDiskSpace': {'core': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 1}, 'srcPorts': ['7444', '7080', '12721'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.sso'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '6500', 'reconfigure': True, 'installationKey': 'netdumper.ext.serviceport'}], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'netdump': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 1}, 'srcPorts': ['6500'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.netdump'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '80', 'reconfigure': True, 'installationKey': 'rhttpproxy.ext.port1'}, {'destinationPort': '443', 'reconfigure': True, 'installationKey': 'rhttpproxy.ext.port2'}], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': ['80', '443'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.rhttpproxy'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'core': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 1}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.common_upgrade'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '902', 'reconfigure': True, 'installationKey': 'vpxd.ext.port1'}, {'destinationPort': '8085', 'reconfigure': True, 'installationKey': 'vpxd.int.sdk-port'}, {'destinationPort': '8089', 'reconfigure': True, 'installationKey': 'vpxd.int.sdk-tunnel-port'}, {'destinationPort': '8095', 'reconfigure': False, 'installationKey': 'vpxd.int.invsvc-feed-port'}], 'requirementMismatchSpecs': [{'resolution': {'translatable': 'Please ensure extensions are compatible with the new vCenter Server and re-register extensions with the new vCenter Server after upgrade.\nPlease refer to the vSphere documentation on extensions, and the upgrade and interoperability guides.', 'localized': 'Please ensure extensions are compatible with the new vCenter Server and re-register extensions with the new vCenter Server after upgrade.\nPlease refer to the vSphere documentation on extensions, and the upgrade and interoperability guides.', 'id': 'upgrade.vpxd.external.extension.resolution.msg'}, 'severity': 'WARNING', 'description': {'args': ['\nHyperFlex Data Platform (by Springpath, Inc.) on https://172.28.251.4/stMgr, \nvSphere Replication Management Server Extension (by VMware, Inc.) on http://SESRVMGT01.int.stegh.on.ca:80/|https://172.28.250.15:8043, \nCisco HyperFlex (by Cisco Systems, Inc.) on https://172.28.251.3/plugins/hx-html-plugin.zip, \n'], 'translatable': 'This vCenter Server has extensions registered that cannot be upgraded to or may not work with the new vCenter Server.\n\nExtensions:\n%(0)s', 'localized': 'This vCenter Server has extensions registered that cannot be upgraded to or may not work with the new vCenter Server.\n\nExtensions:\n\nHyperFlex Data Platform (by Springpath, Inc.) on https://172.28.251.4/stMgr, \nvSphere Replication Management Server Extension (by VMware, Inc.) on http://SESRVMGT01.int.stegh.on.ca:80/|https://172.28.250.15:8043, \nCisco HyperFlex (by Cisco Systems, Inc.) on https://172.28.251.3/plugins/hx-html-plugin.zip, \n', 'id': 'upgrade.vpxd.external.extension.msg'}, 'text': {'translatable': 'vCenter External Extensions', 'localized': 'vCenter External Extensions', 'id': 'upgrade.vpxd.external.extension.title'}, 'problemId': 'upgrade.vpxd.external.extension'}], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'core': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 1}, 'srcPorts': ['902', '8085', '8089', '8095', '389', '636'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.vpxd'}, {'optional': False, 'requirements': {'userOptionSpecs': [{'answerSpecs': [{'requirementMismatchSpecs': [], 'optionRequirement': {'requiredDstDiskSpace': {'seat': 3.0}, 'requiredSrcDiskSpace': 0.4, 'exportEstimationTime': 10, 'importEstimationTime': 17}, 'answerId': 'all'}, {'requirementMismatchSpecs': [], 'optionRequirement': {'requiredDstDiskSpace': {'seat': 1.3}, 'requiredSrcDiskSpace': 0.2, 'exportEstimationTime': 5, 'importEstimationTime': 9}, 'answerId': 'core_events_tasks'}, {'requirementMismatchSpecs': [], 'optionRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'answerId': 'core'}], 'optionId': 'vcdb.migrateSet'}], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {'src.db.type': 'embedded'}, 'coreRequirement': {'requiredDstDiskSpace': {'db': 1.0}, 'requiredSrcDiskSpace': 0.1, 'exportEstimationTime': 1, 'importEstimationTime': 4}, 'srcPorts': [], 'installArguments': {'db.type': 'embedded'}}, 'installedOn': 'localhost', 'name': 'com.vmware.vcdb'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.snmpd'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '88', 'reconfigure': False, 'installationKey': 'vmkdc.ext.port1'}, {'destinationPort': '2012', 'reconfigure': False, 'installationKey': 'vmdir.dcerpc.ext.port1'}, {'destinationPort': '2014', 'reconfigure': False, 'installationKey': 'vmca.ext.port1'}, {'destinationPort': '2020', 'reconfigure': False, 'installationKey': 'vmafd.ext.port1'}, {'destinationPort': '389', 'reconfigure': False, 'installationKey': 'vmdir.ext.port1'}, {'destinationPort': '636', 'reconfigure': False, 'installationKey': 'vmdir.ext.port2'}], 'requirementMismatchSpecs': [], 'extraArguments': {'vecs.cert.ipaddresses': None, 'vecs.cert.cn': 'SESRVMGT02.int.stegh.on.ca', 'vecs.cert.dnsnames': 'sesrvmgt02.int.stegh.on.ca', 'appliance.net.pnid': 'SESRVMGT02.int.stegh.on.ca'}, 'coreRequirement': {'requiredDstDiskSpace': {'db': 1.5}, 'requiredSrcDiskSpace': 1.5, 'exportEstimationTime': 1, 'importEstimationTime': 1}, 'srcPorts': ['88', '2012', '2014', '2020', '636', '389'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.vmafd'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.ngc'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [{'destinationPort': '514', 'reconfigure': True, 'installationKey': 'syslog.ext.port'}, {'destinationPort': '1514', 'reconfigure': True, 'installationKey': 'syslog.ext.tls.port'}], 'requirementMismatchSpecs': [], 'extraArguments': {}, 'coreRequirement': {'requiredDstDiskSpace': {'log': 0.01}, 'requiredSrcDiskSpace': 0.01, 'exportEstimationTime': 1, 'importEstimationTime': 2}, 'srcPorts': ['514', '1514'], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'com.vmware.syslog'}, {'optional': False, 'requirements': {'userOptionSpecs': [], 'dstPortSpecs': [], 'requirementMismatchSpecs': [], 'extraArguments': {'legacyStsUrl': 'https://SESRVMGT02.int.stegh.on.ca/sts/STSService/vsphere.local', 'legacySsoIps': ['127.0.0.1'], 'legacySsoHttpsPort': 443, 'legacySsoAdminEndpoint': '/sso-adminserver/sdk/vsphere.local', 'legacySsoFqdn': 'sesrvmgt02.int.stegh.on.ca', 'legacyCpuCores': 4}, 'coreRequirement': {'requiredDstDiskSpace': {}, 'requiredSrcDiskSpace': 0.0, 'exportEstimationTime': 0, 'importEstimationTime': 0}, 'srcPorts': [], 'installArguments': {}}, 'installedOn': 'localhost', 'name': 'upgrade_framework'}]

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8 Replies
maksym007
Expert
Expert

Please write a bit more about your steps and where exactly pops up the problem. During vCenter upgrade or during ESXi upgrade?

Which ISO file, are you using?

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sky_zhangjun
Contributor
Contributor

To  maksym00,

I am using VMware-VCSA-all-7.0.3-20395099.iso and reting to upgrade vCenter 6.7 to 7.0.3.The error message showed up in the stage 2 during the  .

 

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maksym007
Expert
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As far as I understood - you are using the traditional GUI method via 5480 mgmt port, correct?

- Are you sure that the ISO file is OK, and not damaged during the download or copying process?

- Prod vCenter, I hope with a snapshot or backuped. 

 

I remember my upgrade on the prod environment in April and there were no issues. Check administrator@vsphere.local 

credentials, and certificate.

Upgrade from 6.7 to 7.0.3 is a straightforward process there should be no issues. 

Try another ISO for example vCenter Server 7.0 Update 3c | 27 JAN 2022 | ISO Build 19234570

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maksym007
Expert
Expert

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sky_zhangjun
Contributor
Contributor

Hi maksym007

yes, I am upgrading through the web-based GUI. i will give a different ISO a try.

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maksym007
Expert
Expert

In the article that I pasted earlier - is an exciting solution. It might help.

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sky_zhangjun
Contributor
Contributor

Thanks! Tried it alreay. Didn't fix my issue.

 

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tgratzi
Contributor
Contributor

Was this problem ever resolved?

 

I've got same error while upgrading from 6.7 to 7.0.3. I found update manager service on vCenter fails to start.

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