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Error on Updating ESXi 6.0 to 6.7

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I'm trying to update a ESXi Host from 6.0 to 6.7U1, but I get the following error:

  Unsupported devices [4040:0100 103c:705b] [4040:0100 103c:705b] found on the host.

pastedImage_4.png

When I looked up the compatibility matrix, the device is supported on 6.7U1

Not quite sure where to go from here. Any pointers would be really appreciated!

PS: My vCenter (6.7U3) is installed in this host.

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Hi hwinter​,

Thank you for the quick response and sharing the requested details.

The Hardware Model: "SUN FIRE X4270 M3", according to the vendor is only compatible till 6.0U3. Ref -> VMware Compatibility Guide - System Search & VMware Compatibility Guide - System Search .

pastedImage_2.png

Hence Update Manager has marked the 6.7U1 upgrade baseline as Incompatible.

If the above answer is helpful, please Mark as "Correct Answer".

Regards,

Hemanth Kumar K

---------------------------------------------------------------------------------------------------------

Was it helpful? Let us know by completing this short survey here

Regards, Hemanth Kumar K vSphere Install-Upgrade Support

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VMware Employee
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What device or devices?


Forum Usage Guidelines: https://communities.vmware.com/docs/DOC-12286
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Hi hwinter,

Thank you for choosing VMware community.

From the error I see that the Upgrade baseline is marked as "incompatible". The ID's you shared " in the snippet is pointing to a HP Network Card, Model: NC522SFP, which appears to be compatible with 6.7U1 as per VMware Compatibility Guide - I/O Device Search​ .

To isolate the issue please provide Hardware Model of the ESXi. (Login to vCenter -> Hosts and Clusters -> Select the ESXi -> Summary Page -> Hardware Model).

Regards,

Hemanth Kumar K

Regards, Hemanth Kumar K vSphere Install-Upgrade Support
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Thanks hkk307​, here are the spec of the host:

  • Hypervisor:VMware ESXi, 6.0.0, 5050593
  • Model:SUN FIRE X4270 M3
  • Processor Type:Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz
  • Logical Processors:32
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Hi scott28tt, ​thanks for the quick reply!

There is only one device in question the HP Network Card (Model: NC522SFP):

pastedImage_0.png

The server is:

  • Hypervisor:VMware ESXi, 6.0.0, 5050593
  • Model:SUN FIRE X4270 M3
  • Processor Type:Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz
  • Logical Processors:32
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Hi hwinter​,

Thank you for the quick response and sharing the requested details.

The Hardware Model: "SUN FIRE X4270 M3", according to the vendor is only compatible till 6.0U3. Ref -> VMware Compatibility Guide - System Search & VMware Compatibility Guide - System Search .

pastedImage_2.png

Hence Update Manager has marked the 6.7U1 upgrade baseline as Incompatible.

If the above answer is helpful, please Mark as "Correct Answer".

Regards,

Hemanth Kumar K

---------------------------------------------------------------------------------------------------------

Was it helpful? Let us know by completing this short survey here

Regards, Hemanth Kumar K vSphere Install-Upgrade Support

View solution in original post

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That was a quick answer, thanks hkk307​. Does that mean that I can't upgrade to 6.7 because my card is compatible only on 6.7U1 and the server only on 6.7U3?

I tried both unsuccesfully. Is there a work around? As I understand, I can't migrate to 6.5 either, well, at least not via upgrade manager.

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Oh wow, I just realized the server is only compatible to 6.0 U3. I didn't even consider the host wasn't compatible.

Thanks hkk307​ I guess that explains it.

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hwinter​ glad to be of help.

If you find my answer helpful, please mark the reply with the answer as "Correct Answer".

Regards,

Hemanth Kumar K

Regards, Hemanth Kumar K vSphere Install-Upgrade Support
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