Can't download esxi 6.5

[lighthorse]

I had a vmware account for years. I know the login and password. I wanted to download esxi 6.5 but couldn't because it "activate" my account. It sends an email to me with a link to activate, where it then rejects my password. There is no password reset offered. I can't contact tech support about this without an account. So...what do I do?

[GayathriS]

First try to contact vmware customer service and get your account issue fixed and then you cna contact tech support.

regards

Gayathri

[TheBobkin]

Hello lighthorse​,

If your original account isn't tied to licensing Support&Service etc. and just downloading ESXi is the goal then making a new account only takes a minute.

Bob

[kenbshinn]

You should make sure that you are using the account that is linked to your VMware Licenses and make sure that your support contract is up to date.

I also had an issue a few days ago where I was not able to download Converter Standalone. I just figured that the issue was on the vmware hosting side as the tool does not require a license to download.