VMware datastores inactive and unmounted (greyed out) - ESXi 6.0.0/MSA2040

[Christabellawon]

Hi all,

We are using MSA 2040 Storage for our 2 ESXi hosts (Version 6.0.0), our switch model is HP Fibre channel switch SN3000B. We have tried almost everything- upgrading the firmware, detaching the device, remapping the LUNs via our SANs and even reinstalling the VMware ESXi hosts. Nothing seems to be wrong with the zoning and masking of our volumes.

In the VMware VSphere Client, under Configuration > Storage > Datastores, we see that both our datastores are inactive and unmounted. When we try to mount the datastores to the host we are faced with the following errors:

Fault Details:

Status: An error occurred during host configuration

Error Stack:

Operation Failed, diagnostic report: sysinfo error on operation returned status: timeout Please see the VMkernel.log for detailed error information.

Additional Fault Details

Host Build: 5050593

Error type: PlatformConfigFault

Entity: HostStorageSystem

Method: MountVmfsVolume

In VMkernel.logs, we see:

NMP: nmp_ThrottleLogForDevice:3298: Cmd 0x89 () to dev on path "" Failed: H:0x8 D:0x0 P:0x0 Possible sense data: 0x0 0x0 0x0. ActEVAL

ScsiDeviceIO: 2652 Cmd 0x89, CmdSN 0x2 from world 35565 to dev "" failed: H:0x8 D:0x0 P:0x0 Possible sense data: 0x0 0x0 0x0.

opID= )LVM: : Failed to open device naa.600c0ff.. : Timeout

Let me know if you guys require any more information. Currently all our VMs are down - any help would be greatly appreciated!

[daphnissov]

If all your VMs are down, you need to be opening a case with VMware and or HPE at this point.

[Christabellawon]

Appreciate the advice.

We have already logged a ticket with both HPE and VMware since the onset of the issue, but it has been taking some time.

Previously, their engineers have came down to check our consoles and we were told that our hardware seems fine.

UPDATE: We were told that there are no more space in the pool and was advised to add more drives, create a new disk group and add it to the pool. We'll see how it goes from there.