a general system error occurred: failed to register VRMS

[zanghu]

Hello,

I kept getting error when configure vsphere replication appliance 8.4. Any idea what's wrong and how to fix this. Please help as it is really urgent task that I have to complete today. Here are the errors:

ERROR
Operation Failed
A general system error occurred: Failed to register VRMS.
Operation ID: bef61197-acf3-46ac-bffd-d45739f9217d
8/4/21, 10:19:38 AM -0700

ERROR

Http failure response for 

Https://x.x.x.:5480/configure/requrestHandlers/getUpdateInProgress:401  Unauthorized

[scott28tt]

Thread reported, asking moderators to move it to the area for vSphere Replication.

[ashilkrishnan]

Hi @zanghu ,

It is reporting '401  Unauthorized' error. If you are using Firefox, please try clearing cache or a different browser to see if similar errors are reported.

Hope that helps.

[wnienke]

i have same error using chrome 

[cai123]

my enviroment vc 6.7u3  VR8.4  is ok,but vc6.5u2 vr8.4 failed to register VRMS

[Lyvig1]

ERROR

Operation Failed A general system error occurred: Failed to register VRMS.

Operation ID: cf7cf994-ce72-49ef-b060-928d4b821504

I am also getting the same error using all browsers,

Any 1 with a solution please share

vsphere repl 8.4.0

[Lyvig1]

Hi 

Did you manage to get assistance with solving the error ? If yes please share. I am also getting the same error when I try to register vsphere repl appliance to vcenter with embedded psc

[jasonHDC]

Same error here,  Any ideas on how to fix?

[nohgoa]

Same error here ...

vCenter: 7.0.3 Build 19067387

Site Recovery Manager: 8.5.0 Build 19066897

vSphere Replication: 8.5.0 Build 19067387

ERROR
Operation Failed
A general system error occurred: Failed to register VRMS.
Operation ID: 6d842552-6366-4848-8c18-f5dde693f607

[engineer4kailas]

Operation Failed A general system error occurred: Failed to register VRMS.

i am also getting this error any solution 

[Dorio]

Try using the IP address instead of the appliance name at the last step of the reregister process.

Worked for me.

I think it is an issue with the generated certificate.

https://kb.vmware.com/s/article/76476

[HEECHEOL]

There is 8.5.0.2 bug.

Roll back to the existing version and reinstall to 8.5.0.3.

https://docs.vmware.com/en/vSphere-Replication/8.5/rn/vsphere-replication-8503-release-notes.html
NEW VRMS registration fails with an error after upgrade
If you upgrade from vSphere Replication 8.3. x to version 8.5.0.1 or later, the VRMS configuration from the VRMS Appliance Management User Interface fails with the following error:

I solved the problem like that.

[kballow]

I installed 8.5.0.3 and still have the problem!

[kballow]

Solved by installing 8.4.0.5 FYI for anyone.

[iliketurbos]

I used lsdoctor after some logs in /opt/vmware/hms/hms-configtool.log was yelling about a cert mismatch.

I had updated the dns settings on vCenter a bit ago and I guess it generated new certs and left old thumb prints, after running lsdoctor fix and rebooting vCenter vmrs registered first hit. 

https://kb.vmware.com/s/article/80469

[vignesh_condo]

Just regenerate the vSphere Replication Appliance Certificate from the Vami Page and then retry. It will work. Any Version

[VI__ESX_3_5]

This problem can happen when you don't have proper DNS resolution.

You can select Custom ( for the option - Local host ) and then below box provide the IP address of VRMS.

Please see the attached screenshot

[nhanlam]

i try to do follow this guide, but not success, does anybody has another idea in this case

[AndreParsons]

Hello

In case anyone is still having this issue, try the following:

In my case, I was connected via VPN to the environment and although I could access both the VC and VR using FQDNs, I kept having the issue mentioned in this thread, so I eventually logged into a server inside the VMware environment and retried re-configuring the appliance and this time it went through without any issues. I suspect it was something to do with the proxy server.