Error message of com.vmware.vr.config.unable_to_create_user

I delete my replication vm before, and now i want re-create it, but when i click "save and restart service", it show me unable to create user, and i check with my vCenter 6.7, there are already not solution users on it, does any idea to fixed it?


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VMware Employee
VMware Employee

Hi @Robert1985Lee ,

1. Run these commands on your vCenter(If PSC is external, run the commands on PSC instead)

/usr/lib/vmidentity/tools/scripts/ list --url http://localhost:7080/lookupservice/sdk --type com.vmware.vr.vrms


2. This command should only be run if you have deployed vSphere replication 8.1 or later. Earlier versions do not have this service.

/usr/lib/vmidentity/tools/scripts/ list --url http://localhost:7080/lookupservice/sdk --type vrUi


3. This will list service ID for vSphere replication. Run following command to un-register:

/usr/lib/vmidentity/tools/scripts/ unregister --url http://localhost:7080/lookupservice/sdk --id  608BF497-A198-40C1-9866-545533A488BE --user 'administrator@vsphere.local' --password 'VMware123!' --no-check-cert


Note: Replace value of ID with service ID captured from step.1 & 2. Update SSO user name and password before executing this command


Hope that helps


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