Big data extension not showing up in VCenter client

[Mohsin_Kamal]

Hi,

I deployed the BDE template and installed the plugin from management server for the VCenter, However i am not seeing the big data extension icon when i login to the webclient. Can someone help why is this happening.

Mohsin

[DrStephenHayne]

Well, the problem is that the bde-internal-ip-address is the only address that shows up for the serengeti-plugin.zip box loaded when I browse to the bde-external-ip-address web page.  And, it cannot be changed.  I followed the instructions best I could, where the 1st network is the internal one, and the 2nd network is the external one.  Just won't work...

Other ideas?

Stephen

[jessehuvmw]

Hi Stephen, Could you please attach a screenshot of the web browser for "it cannot be changed" ?  Did you also use 2 NIC for the BDE Server when successfully deploying BDE 2.2 on vSphere 5.5 ? If yes, it means this 2 NIC issue only applies to BDE 2.3.

[DrStephenHayne]

Here you go - and as I said, we were never able to actually USE the web interface on the plugin (still can't), and we did have 2 NICs last time/previous version.  However, I CAN login to the "management-server" and create hadoop clusters in the "bde-internal-ip" space...

[jessehuvmw]

Could you enter the vCenter Server IP, username, password and change "https://10.7.0.250/vcplugin/serengeti-plugin.zip" to "https://129.*.*.*/vcplugin/serengeti-plugin.zip", then click submit ? Let's see if this can install the vCenter BDE plugin.

[DrStephenHayne]

Unfortunately, as I said, that box cannot be edited - it is "locked", and there is no way to change the data in that box... if I could change that box, I would have, and I am certain that would fix the problem!

Stephen

[DrStephenHayne]

I hardcoded the "bde-external-ip-address" into the /opt/serengeti/...script so that that box would reflect the actual IP that we are using, but that didn't make any difference.  However, we know that the BDE is getting installed, because hen we browse to "https://vcenter.external.address/mob/?moid=ExtensionManager&doPath=extensionList%5b%22vsphere%2ebigd...", we can see that it is there (and it goes away when we uninstall it). 

The path to bde system is in the "client" property on vcenter:

But, BDE does NOT show up in vCenter, even after reboot... I could really use some more help...

Stephen

[jessehuvmw]

Sorry for the late response. We are in vacation this week. I will forward your issue to other engineers.

[admin]

Hello Stephen

I will advise you to please get in touch with VMware GSS (Global Support Service) and open a Support Request for the problem solution.

You may call us on 1-877-4-VMware for any assistance to register the profile. Please feel free to click on the link below to access the kb articles.

How to create a My VMware profile:                                   http://kb.vmware.com/kb/2007005

How to file a Support Request in My VMware:                   http://kb.vmware.com/kb/2006985      

How to invite new users to an account in My VMware       http://kb.vmware.com/kb/2070555       

Thanks

Harpal