tchristin
Enthusiast
Enthusiast

vRO error : Unable to authenticate with OAuthToken! The token is expired.

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Hi,

Following upgrade (7.0.1 -> 7.2.0) of vRA HA stack (1 primary & 1 secondary) with embedded vRO instance I'm meeting some troubles about this error message :

Unable to authenticate with OAuthToken! The token is expired.

It seems to be a problem on the master instance of vRO that is not able to use/call the 'OAuthTokenLifetimeService' that can renew tokens.

Maybe this service crashed ?

The main problem I'm seeing is that external actions using authentication against vRA host can't work during provisioning request.

But I suspect a lot of errors occuring in some scheduled workflows.

I changed the cluster master, and the problem moved to the new primary...

So I suspect that the 'OAuthTokenLifetimeService' only runs on the primary node and fails after some time.

From this moment now, I met the issue 2 times : one time on each primary node.

But I'm afraid to see the problem coming back soon.

Could someone give me some help ?

Thanks,

Tim.

1 Solution

Accepted Solutions
igaydajiev
VMware Employee
VMware Employee

Issue "Unable to authenticate with OAuthToken! The token is expired." got resolved post vRO 7.2.0 GA release.

Fix will be available in 7.3.0 release.  Please open a ticket to vRO customer support and they will provide you with hot fix,

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3 Replies
igaydajiev
VMware Employee
VMware Employee

Issue "Unable to authenticate with OAuthToken! The token is expired." got resolved post vRO 7.2.0 GA release.

Fix will be available in 7.3.0 release.  Please open a ticket to vRO customer support and they will provide you with hot fix,

koushik_vmware
Enthusiast
Enthusiast

Hello,

I was having the same issue and it was resolved after hot fix provided by vmware.

So, request you to open a ticket to vRO customer support and they will provide you with hot fix,

Thanks,

Koushik

VirExprt
Expert
Expert
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